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Pulte Homes Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About Pulte Homes.

Read all 913 verified reviews from homeowners that built a new home with Pulte Homes in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Pulte Homes an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 4 out of 5 stars in Phoenix-Mesa Area

913 Reviews in Phoenix-Mesa Area

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.7

Pulte Homes in Phoenix-Mesa Area

View Homes

Customer Reviews

Very frustrated!

  • William L.
  • Verified Homebuyer
  • November 23, 2021
  • Buckeye, AZ

It started with my Pulte realtor. No help, no updates, nothing as we lived out of state. At that point I should have known how this was going to go. We closed all cash even before our house was even inspected properly. We had no kitchen faucet, no mirrors in our bathrooms, our shower had no glass and worst of all the insulation wasn’t even done in our attic spaces. All this was done after we started moving in. We have now been in our house for almost 60 days and the list of things we found during our walk through are still not even close to being done. I have been told numerous times by ...

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Pulte Homes - After searching for home , I was surprised it was first come

  • Vanita C.
  • Verified Homebuyer
  • November 23, 2021
  • LITCHFIELD PARK, AZ

After searching for home , I was surprised it was first come first serve and the opportunity to purchase home in reasonable time.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Finished home on time!

  • Siva B.
  • Verified Homebuyer
  • November 23, 2021
  • GLENDALE, AZ

Provided timely updates and finished home as per the schedule

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Pulte Homes - Courtney, Sales Rep and Tony, Project Manager were great to work

  • Dawn O.
  • Verified Homebuyer
  • November 23, 2021
  • Surprise, AZ

Courtney, Sales Rep and Tony, Project Manager were great to work with! They were on top of things and went over and above to get back to us quickly and took care of any issues right away. Pulte Mortgage on the other hand was awful. Delayed responses, held us up on answers had to scramble at last minute to find another lender and so therefore we didn't get our pool and now have to pay more money to have hole dug due to fences.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 4

Pulte Homes - The location is nice and it’s quiet with beautiful Mountain View’s.

  • Robert N.
  • Verified Homebuyer
  • November 23, 2021
  • LITCHFIELD PARK, AZ

The location is nice and it’s quiet with beautiful Mountain View’s.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

need stuff fixed

  • John M.
  • Verified Homebuyer
  • November 13, 2021
  • FLORENCE, AZ

trying to get things fixed is a major problem no one really care except nick. i would like a big boss to call me. have left messages at corp no one has called baxk.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

Pulte Homes - Inappropriate content because it's the truth this overall experience

  • Sean D.
  • Verified Homebuyer
  • November 04, 2021
  • Surprise, AZ

Inappropriate content because it's the truth this overall experience with our new Pulte house being built sucked if that's inappropriate content and take it as you will like I said you got your money that's why we won't expect a email in responseWhy don't you blame it on Covid like everybody else that's what everybody seems like they're doing with the crap that happened with this pulte house

Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Pulte Homes - The mortgage loan processing was a nightmare!

  • Ogbonna A.
  • Verified Homebuyer
  • November 04, 2021
  • Cave Creek, AZ

The mortgage loan processing was a nightmare! I will highly recommend people think twice before using the Pulte Mortgage Loan financing.

Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com.

Total Score 2


Quality 5

Trustworthiness 2

Responsiveness 2

New and great experience

  • Dongwey M.
  • Verified Homebuyer
  • November 03, 2021
  • LITCHFIELD PARK, AZ

Great Builder and will definitely recommend to family/friends. I'm happy with the outcome of my new home

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 4

Pulte Homes - Quality and great people to work with

  • Patrick C.
  • Verified Homebuyer
  • November 03, 2021
  • GLENDALE, AZ

Quality and great people to work with

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very positive

  • Kevin P.
  • Verified Homebuyer
  • November 03, 2021
  • FLORENCE, AZ

Our closing walk through was very positive . Good team

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Could have communicated with me at each stage of construction

  • Myron P.
  • Verified Homebuyer
  • November 03, 2021
  • FLORENCE, AZ

Could have communicated with me at each stage of construction more

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 2

Outstanding build process

  • Kevin M.
  • Verified Homebuyer
  • November 03, 2021
  • FLORENCE, AZ

As a first time homeowner I didn’t know what to expect during this process. I am thoroughly impressed with Pulte’s build quality, responsiveness, trustworthiness. Our loan officer Fredrick and our processor Angelo were always helpful explaining what was needed and had no problem answering all of our questions whenever we had them. Our construction manager Joey went above and beyond during our build process to ensure that our home was built with the quality advertised by Pulte. He was straight forward and knowledgeable about every aspect of the build and if something was wrong, he made it ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pulte Homes - My home buying experience with Pulte was relatively painless

  • Brandi H.
  • Verified Homebuyer
  • November 03, 2021
  • Surprise, AZ

My home buying experience with Pulte was relatively painless considering today's Market. They had minimal delays and did not skimp on building materials like I have seen other horror stories with from other builders. I am 100% happy with my choice in going with Pulte.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall great homebuying experience!

  • Tanisha A.
  • Verified Homebuyer
  • October 31, 2021
  • Surprise, AZ

Pulte was there every step of the way. They have specialist in all areas that really know their stuff. I would recommend Pulte to anyone. We are so in love with our new home and neighborhood.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Great home for my first home purchase

  • Ashley E.
  • Verified Homebuyer
  • October 28, 2021
  • GLENDALE, AZ

Great home for my first home purchase

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 3

Pulte Homes - Pulte made my first-time home buying process incredibly smooth.

  • Lynsey G.
  • Verified Homebuyer
  • October 27, 2021
  • Queen Creek, AZ

Pulte made my first-time home buying process incredibly smooth. Every person that I worked with, whether online or in-person, was extremely helpful and took the time to listen to my concerns and questions. The construction was done wonderfully, and I am so happy with my new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

How trustworthy and honest foreman Joey was indeed most helpful honing thru this process.

  • Howard B.
  • Verified Homebuyer
  • October 27, 2021
  • FLORENCE, AZ

From the sales person to the foreman was exceptional. The builders word was everything especially when the house is ready on time to move in. The floor plan for my model was exceptional, the design had the openness that we loved so much along with the master bedroom and bathroom . Location of the homes in Florence are the best love the space and the views of the mountains. From start to finish Pulte nailed it!

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Jake the contractor representative was good however between sales and some quality issues, out of 7 houses I bought newly constructed, this was by far the least pleasant.

  • Steve K.
  • Verified Homebuyer
  • October 27, 2021
  • Phoenix, AZ

As compared to other home builders, I felt like a number and the building process while understandable felt like I moving more into an apartment versus and expensive home I bought. Their mortgage officer assigned had an attitude which caused me to move to another institution for partial financing of the property.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 4

I like the homes very nice quite a few options to choose from when I went to sales Leslie was very helpful with all the paperwork. These were all very nice homes to choose from.

  • Mario C.
  • Verified Homebuyer
  • October 25, 2021
  • Buckeye, AZ

Please note I had not Responded to any of the reviews you asked for the review for the completion of the home. Because I'm still waiting for the list of items I still need corrected! or adjusted it's been 3 weeks we provide a list of 5 item's. Since then I have 2 additional item's need fixing. I realize Pulte is working on completely all these new home on my track and the field manager's have dead lines. These might be small matters to Pulte but to a new home owner it matters. Thank you for asking M & S Cortez

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 2

The people have been nice, but building process and accountability of contractors and the quality of work that was being done in some respects was lacking.

  • Thomas W.
  • Verified Homebuyer
  • October 25, 2021
  • FLORENCE, AZ

I feel Pulte is pushing homes out at a rate that affects the buyers over experience. From walkthroughs that never happen and poor communication between builder and contractors that the buyer is left to deal with. This was our forever and we imagined the process being smoother with much less need in my involvement post closing to complete.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Good design but not good quality control

  • Diane C.
  • Verified Homebuyer
  • October 19, 2021
  • Peoria, AZ

There are good things about this home but too many little problems and some bigger ones. Hardwood floors had a lot of glue on them, island outlets had no electricity for a month, overflow in bathroom tub was not installed correctly so water flooded, paint was on floors from touch up etc. Chips in doors, tile cracked

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Pulte Homes - Art did a great job!

  • Amanda R.
  • Verified Homebuyer
  • October 19, 2021
  • LITCHFIELD PARK, AZ

Art did a great job! We love our new home and all the upgrades that came with it!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great people. One stop shop. Base home is 3 levels better than the base home of competitors.

  • Gordon S.
  • Verified Homebuyer
  • October 19, 2021
  • Buckeye, AZ

During Covid, lumber shortages, and labor shortages, Pulte still delivered my new home ahead of schedule. That was impressive. Pulte design center was so helpful in helping us with our upgrades, without pushing unneeded items. We are more than pleased with the way our custom home turned out. Thank you! Kudos to

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Home has been handed over but issues hasn’t been resolved

  • Anonymous
  • Verified Homebuyer
  • October 19, 2021
  • GLENDALE, AZ

Home has been handed over but issues hasn’t been resolved

Total Score 5


Quality 2

Trustworthiness 4

Responsiveness 1