Lennar Reviews in Houston, TX

Communication via lender was scares - little to none The day of closing didn’t know if I was going to close or not due to lack of communication finally 2 hours after my set closing time I got a call and they told me that they were working on it and they would let me know by 5 , 5 rolled around and still nothing. The builders pushed my closing date from , 2/28 to 2/25 at the very beginning of the loan process no big deal but they didn’t communicate that with the lender so the lender thought they had more time to work my file. No only was the house not ready to close, there where things not done on the house. Both my initial and final walk where a joke as things needed to be done and on closing day when I was handed my keys i had no sod ground was not grated before sod was thrown the day after closing so the ground is uneven and feels like quicksand even to this day a month after closing (the CSR added a drain pipe to help with the water flow in the grass but we still have the unevenness and still is like quick sand , behind the back fence just drops down so when you water the dirt just washes away and we have holes under the fence line) no cabinet doors and damaged drawer (they grabbed a cracked/damaged cabinet and drawer from a different house and installed it in mine) , a giant hole in the wall in the hallway wall where a lite switch was suppose to go, so no hallway light, foundation on the side of the house was cracked and honeycombed did not look very nice on the eyes. They peanut buttered cracks in the siding when it was broke off thinking we would be okay with the look of it Just overall construction was poorly handled and done. The biggest excuse I head was DUE TO COVID. I will never recommend Lennar to anyone I know. ... More

Low quality materials used and left the finishing work undone and promised to be taken care of at time of closing but later they don't care. Keep putting work orders and they ask for phone appointments and virtual appointments but work not done and they close the tickets without completing it. Even the area manager don't respond to email sent. Really disappointed.

People from LENAR were so rude

Every step of the home buying process was horrible. From the agent, to the contractor and now customer service won’t respond to us for a month. Every single person I come into contact with from this point on I will stir away from Lennar. Between the several realtors and businesses in our realm, we should be able to reach many of your potential customers to insure they do not make the same mistake we did by choosing Lennar as our home builder.

The buyer has no say in buying a Lennar home, and getting all the details completed to have a clean built home is impossible with Lennar.

Requested my preconstruction meeting 4 times, IN WRITING, never happened. Was not able to do a pre-sheetrock inspection despite asking for one, they put the sheetrock up anyways. Had I known timelines, hence wanting a preconstruction meeting, I could have planned better. I did not meet A SINGLE person from the construction team until TWO WEEKS before I closed. Workmanship was described by A LENNAR TEAM MEMBER and my realtor as "embarrassing". They PUT THE WRONG BRICK ON MY HOME and told me, "We will give you your earnest money back but we are not fixing it.". I was one of the first to put a contract on a home in my section and the price increased significantly. If I would have taken my earnest money back I would have been doing them a huge favor, they would have sold it to someone else for $50K more than I paid. What was communicated to me from sales and what construction delivered was completely different. Do not get my started on the Construction Area Manager, I do not understand how this person even has a job. The only piece of my experience that has been decent is with Warranty repair. It would serve Lennar well to remember that buying a home is an emotional purchase and the market is not always this good. I will forever strongly discourage buying a Lennar home to anyone and everyone. What I listed here just scratches the surface of this horrible experience. ... More

I did not shop my loan to different brokers and Lennar locked me into their lender. I was moving from CA and unaware of TX real estate laws. My fault. I had to jump through hoops to get closed. The underwriter requested forms contradictory to information on Lennar’s website. Lender was not clear in communication requesting information that caused delays. Someone wrote “Won’t Get Fooled Again” and I lived it. If Lennar was the last builder on the planet, I wouldn’t recommend them.

Lennar has succeeded at making my first home buying experience terrible in so many ways. Closed Jan 19th and still have floors popping up all over house. Got huge runaround by flooring company. Now I have to be displaced from my home for 3 days and pray things are actually done correctly this time.

i’ve had way to many issues with Lennar. so many broken undone things in the home. customer service representative is not helpful, def wouldn’t recommend lennar.

If at all possible DO NOT buy a house from Lennar. If at all possible they will take advantage of price increases on your contracted home to selectively cancel your contract and force you to re-contract on the same house at a higher price. They will do this the day before closing forcing your hand to fork over more money. The quality of the house is terrible. Our floor tiles buckle, the kitchen island is not level do food rolls off, the HVAC cannot maintain safe humidity levels, there are a number of mis-wired switches and missing GFCI and or AFCI breakers. Our master bath sink is cracked. Cracked kitchen cabinets. The WiFi they include with the house crawls like a snail, yard is not graded properly. Ductwork is not sealed properly. Windows were not caulked, Shower glass is damaged. Interior doors are warped. The list goes on and on. ... More

Asked several times to the office manager, who is not responsible for any warranty service call and has never returned or suggested where to call for the warranty repairs!

I am still waiting to hear back from lennarhoustoncustomercare@lennar.com. My air conditioning has been broke for THREE days now and nobody has gotten back with me!! Very frustrating!!

Not happy with my experience at all.

Have problems that need to be taken care of Have a Kēvo that has never worked and now they say I have to pay $120 to have it set up and maybe it will work if not then they will replace it maybe

Quality of materials used is poor, property seems to have gone up quickly with a lack a quality control, when issues arise, there is a delay in response, appointments for repairs were made and no call/no show. Neighbors have expressed discord regarding quality as well.

Lennar should be embarrassed to close on a home in this poor condition. There is no quality control. From door knobs falling off to plumbing fixtures detaching. The list is long. I feel they threw my home together and they are taking their sweet time fixing all the problems. I do not recommend nor will I ever buy a Lennar.

Its always great when I contact the warranty department, get a date scheduled, and then nobody shows up or contacts me to reschedule.

Extremely sloppy work done. Most workers are so creepy and scary, you don't want them to come back to fix anything. Many, many holes inside and out, unfinished work, dents, paper or plastic painted over on walls. Not even cleaned before move in. Construction dust, dirt left behind. Dead plants. Just a disgrace.

Subcontractors are horrible Superintendents are useless and shady No supervision on the projects

Read my complaint with the BBB