Lennar Reviews in Houston, TX
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What Houston Homeowners Have to Say About Lennar.
Read all 1056 verified reviews from homeowners that built a new home with Lennar in the Houston area. Houston homeowners have rated Lennar an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Houston Area
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Customer Reviews
Lennar - Just wish the home had better finishes
- Michael C.
- Verified Homebuyer
- October 30, 2021
- Houston, TX
Just wish the home had better finishes
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 4
Beautiful Homes and Great Service
- Heather G.
- Verified Homebuyer
- October 27, 2021
- Conroe, TX
Overall a very easy process! Would definitely look at purchasing another Lennar home in the future!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
They communicated what was going on even with the material shortages and was very responsive to concerns and questions
- Gary B.
- Verified Homebuyer
- October 27, 2021
- Tomball, TX
I would recommend Lennar to anyone considering buying a new home. I think we got a good value for the dollar spent on a new home. We liked the fact that most things were included and did not have to incur large expenses after moving in. Our project manager and warranty representative have been great. They have been very responsive, helpful and followed through till a problem or concern was resolved.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
The salesman was very helpful threw our process of buying the house.
- Anh N.
- Verified Homebuyer
- October 26, 2021
- Katy, TX
We ran into a bunch of issues with the loan lady and she wasn’t listening. But Jose the sales guy helped us threw the process on buying the house.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Lennar - My wife and I were excited to be moving into our brand new home.
- James T.
- Verified Homebuyer
- October 20, 2021
- Crosby, TX
My wife and I were excited to be moving into our brand new home. Once we moved in that excitement changed fast. We started to notice things we didn’t notice in the walkthrough. Baseboards not being caulked, paint on the floor and all over the baseboards. Glue from the floor coming up everywhere. The floor was put together badly. The carpet was just thrown down. Never swept before laying the carpet. There are many more things. I would not recommend lennar
Total Score 3
Quality 2
Trustworthiness 1
Responsiveness 4
Lennar - Thanks, wasn’t what I thought
- Willie G.
- Verified Homebuyer
- October 19, 2021
- Katy, TX
Thanks, wasn’t what I thought
Total Score 5
Quality 2
Trustworthiness 2
Responsiveness 2
Lennar - The New Home Sales Consultant, the construction foreman and the
- Oscar D.
- Verified Homebuyer
- October 15, 2021
- Montgomery, TX
The New Home Sales Consultant, the construction foreman and the customer care representative all provided ample personal availability, oversight, and timely updates regarding the construction progress and completion / closing time frames.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - I liked that they finished the house on time.
- Carlos M.
- Verified Homebuyer
- October 12, 2021
- Katy, TX
I liked that they finished the house on time. Also they address all our needs immediately.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - I had a great experience with Lennar, and would certainly buy
- Anonymous
- Verified Homebuyer
- October 06, 2021
- Richmond, TX
I had a great experience with Lennar, and would certainly buy from them again!
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Lennar - Every step of the home buying process was horrible.
- Robert L.
- Verified Homebuyer
- October 05, 2021
- Missouri City, TX
Every step of the home buying process was horrible. From the agent, to the contractor and now customer service won’t respond to us for a month. Every single person I come into contact with from this point on I will stir away from Lennar. Between the several realtors and businesses in our realm, we should be able to reach many of your potential customers to insure they do not make the same mistake we did by choosing Lennar as our home builder.
Lennar responded:
Hi Robert, thank you for the review. We are sorry to hear about the frustrations you have experienced from the buying process through the delays with customer care and communication. If you have any items requiring attention, please do not hesitate to reach out to us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - The home buying experience was great lennar walked us thru it
- Freddie L.
- Verified Homebuyer
- October 05, 2021
- Baytown, TX
The home buying experience was great lennar walked us thru it step by step, house was ready when promised and closing went smoothly and on time. Thank you!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Everything was top notch as far as i am concerned except for
- Anonymous
- Verified Homebuyer
- October 05, 2021
- Richmond, TX
Everything was top notch as far as i am concerned except for i wish they had caulked around the baseboards and doorframes better, been more careful with the drywall in certain areas, and used oil based paint instead of water based or whatever it was, I was instructed to not wash my walls due to the paint comong off. But any problems i did have, the builder, crew, and warranty department were on it. I 100% recommend going with lennar for your next home!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Lennar made the entire process go smoothly.
- Cynthia J.
- Verified Homebuyer
- October 05, 2021
- Rosenberg, TX
Lennar made the entire process go smoothly.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Everyone very helpful with the process
- Garrie C.
- Verified Homebuyer
- October 04, 2021
- Iowa Colony, TX
Quality of workmanship very good. Very perfessional
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Customer Service
- Jackson C.
- Verified Homebuyer
- October 01, 2021
- Rosenberg, TX
Jose our customer service rep has been doing an amazing job, fixing issues that have came up with the house. Thank you Jose!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - I like this builder, they have all including what I need for
- Loan L.
- Verified Homebuyer
- September 29, 2021
- Rosenberg, TX
I like this builder, they have all including what I need for new house . I don’t have to worry
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Reliability
- Kristina H.
- Verified Homebuyer
- September 28, 2021
- New Caney, TX
During the final walk through everything identified before was covered. Also, the warranty and services provided after I moved in.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The buyer has no say in buying a Lennar home, and getting all
- Anonymous
- Verified Homebuyer
- September 28, 2021
- Richmond, TX
The buyer has no say in buying a Lennar home, and getting all the details completed to have a clean built home is impossible with Lennar.
Lennar responded:
Hi, thank you for the review. We are sorry to hear about your disappointment in your new home. If we can do anything to help, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Worst purchasing experience of my life
- Tiffany W.
- Verified Homebuyer
- September 28, 2021
- Richmond, TX
Requested my preconstruction meeting 4 times, IN WRITING, never happened. Was not able to do a pre-sheetrock inspection despite asking for one, they put the sheetrock up anyways. Had I known timelines, hence wanting a preconstruction meeting, I could have planned better. I did not meet A SINGLE person from the construction team until TWO WEEKS before I closed. Workmanship was described by A LENNAR TEAM MEMBER and my realtor as "embarrassing". They PUT THE WRONG BRICK ON MY HOME and told me, "We will give you your earnest money back but we are not fixing it.". I was one of the first to ...
Lennar responded:
Hi Tiffany, thank you for this detailed review. We would like to start by apologizing for the number of issues with communication and workmanship you have described. We would like to follow-up on any outstanding issues you have and provide assistance. If you could send us an email at corporatecustomercare@lennar.com with your contact information, we will follow-up with the team. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Caveat Emptor
- Sidney B.
- Verified Homebuyer
- September 15, 2021
- Katy, TX
I did not shop my loan to different brokers and Lennar locked me into their lender. I was moving from CA and unaware of TX real estate laws. My fault. I had to jump through hoops to get closed. The underwriter requested forms contradictory to information on Lennar’s website. Lender was not clear in communication requesting information that caused delays. Someone wrote “Won’t Get Fooled Again” and I lived it. If Lennar was the last builder on the planet, I wouldn’t recommend them.
Lennar responded:
Hi Sidney, thank you for taking the time to share this detailed review. We would like to apologize for the issues you faced when going through the closing process for your new home. If you have anything needing attention going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 2
So hands on and quick to help!
- Kiona R.
- Verified Homebuyer
- September 14, 2021
- Conroe, TX
We have loved our experience with Lennar. Everything was made to our liking, fixed during our initial walkthrough and overall quick to fix any outstanding issues.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Happy with my experience.
- Moises S.
- Verified Homebuyer
- September 09, 2021
- Hockley, TX
Happy with my experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
I love everything about my home
- Rena L.
- Verified Homebuyer
- September 07, 2021
- Katy, TX
We loved all the extra items such as soft close toilet seats. Blinds, landscaping, granite counter tops, covered porch at Bach of house, single story, the two crape mirtles in front. Land and trees along side yard fence. Magnolia floor place is spacious.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Lennar - Still trying to get some warranty issues resolved, has taken
- August N.
- Verified Homebuyer
- September 01, 2021
- Humble, TX
Still trying to get some warranty issues resolved, has taken over 2 months and still not satisfied with results.
Total Score 3
Quality 4
Trustworthiness 5
Responsiveness 3
Lennar - constructor was horrible,, no experience
- Mohammad K.
- Verified Homebuyer
- August 31, 2021
- Porter, TX
constructor was horrible,, no experience
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 3
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