Lennar Reviews in Dallas, TX

Overall had an experience I wouldn’t recommend to anyone. Horrible customer service representative, who was so aggressive and self centered that she recommended to forget about our crying baby who just fell and hurt but focus on her as she needs to go. Every single request for issues is fraught back with not supported comment or do it yourself suggestion.

Maintance person is not helpfull they say every thing is warranty , construction manager Bill is zero helpfull, they gave my home with lot of patches in walkway they say everything is warranty and my attic door is also not working properly they say no warranty we brought a new brand home but its like second hand home. Please ask some one to call i can explain and show all the issues

Our experience in buying our new home went south!! Starting with financing department, I thought putting 20% down would allow us to get a conventional loan, with, well it should, but our financial representative didn’t say anything about our loan, we were about to close and he comes up with leaving tax’s and insurance in the payment, which brought up our payment!!! We insisted that with 20% down we would pay our own taxes and insurance!!! Oh my goodness !!!!! I thought I said a bad word!!!! So I told him to rewrite our paperwork without insurance and taxes!!! What a difference!!!! This took about 2 days to rewrite, which we thought it would take about 1 hour especially using a computer!!! And plugging in different numbers for his clients. Finally done!!! His attitude changed with me, no longer friendly, done right not nice!!! He wouldn’t even call me by my name!!!! Unfortunate experience with Lennar Mortgage Second: Our brand new home was infested with RATS due to leaving the molding or foundation outside around the house had 5 holes that were never completed!!! The vent above the air conditioner never had a screen placed so rats had yet another entry into our brand new home!!! Behind the stove the dry wall was never finished!!!! We could see the pipes and gas line exposed so once again another entry for Rats to get in which they did!!! Crawling all over our stove!!! Leaving droppings all over our kitchen, under the sink!!!! How do you cook or eat in this house with infestation of Rats, We found our hallway entrance arch was crocked!!! The dishwasher baseboard was never placed, the base board and screws were left there on the floor as if they forgot to screw it in!!!! How did the McKinney department of buildings sign off to this house!!!’ We are still in the process of meeting with them I’m 70 years old and my husband 80, if those rats bite us we may never get to enjoy our home, we can’t move as quickly as we did 10! years ago, ... More

The house was delayed 3+ months with no satisfactory explanation. We scheduled closing, all processes started and then Lennar moved closing without notifying me. I learned through my insurance agent who got an email to hold the insurance policy. We didn't have CO until the morning of closing. Final walk through never happened, I signed things online for the sake of closing on this house. The sales team, construction and warranty team were so disconnected, it's unreal. Quality and especially craftsmanship, horrible for Lennar brand name. A handyman would do better and take more pride in their work. I've bought 7 homes, this is my first and last with Lennar. ... More

I would not recommend. Workmanship is poor quality, finding more and more issues as we get more settled- poor painting, lots of seal and caulk issues, cabinet colors don’t match, mouse infestation, the list goes on and on. Not all issues are covered which makes it more frustrating. Major issues with hot water, recently fixed after enormous gas bill. Working with Jonathan now on warranty items and he has been great thus far! Lennar should spend a bit more time in the details of the home prior to close and move-in. The walk through is very difficult as they are showing you all of the amenities and doing the walk through at the same time. Sharon was our walkthrough rep and she was good at making excuses for things that were clearly broken and needing a fix- example- gentleman was power washing our pack porch and a flood of water came under the door- I asked if that would be fixed and she attempted to convince me if was normal from water pressure and would not put it in the list for repair. During the 2nd walk through, construction manager- Juan- confirmed it did require weather stripping, after I asked about it. Doing the right thing the first is key in customer service and business especially on a $460K plus purchase! Right now, wouldn’t recommend to a friend and wouldn’t buy again with Lennar. ... More

Quality control must inspect the house before buyers do a walk through. And also make sure all appliances are working properly. And show them how to operated.

Overall the buying experience wasn't as bad. My issues started with the home inspection after the build and then after I was told that all repairs had been taken care off which was not the case once I had closed. Make sure you are detailed on the home inspections, some of the materials used, specially for all the cabinetry are what I consider very low quality. From talking to my neighbors, it appears that the builder had many homes with the same issues within the neighborhood which shows either a lack of quality control and/or using sub par contractors. I understand that the pandemic has caused all sorts of issues within supply chain, however for the priced paid for the home I expected better quality materials. It appears the builder is pumping houses out rapidly because of the demand and not paying attention to the quality of the homes being built. Also there is a delay in resolving issues related to contractor work so be prepared for delays once you move in and need issues resolved in a timely matter. ... More

I would say to a new home buyer is that it’s your responsibility to stay on top of things. Make sure to ask questions and to keep in touch with the construction of your home.

The team should be more responsive on construction delays

Check every nook and cranny before signing papers.

The entire build process was a mess because the communication between the sales member and he construction manager was awful. The sales member had no interest in assisting us through out the process once we signed the contract. We are still finding several construction issues and fear there could be some major problems we are unaware of. Do not recommend Lennar to anyone.

I will never recommend Lennar to anyone until my issues are resolved. I was rushed to closing with many things to still be resolved and many more that I have found afterwards. No response or fixing on most work orders. I’ve decided to now take legal action.

Builder was okay to work with. Lack of organization when it came to my closing date due to not having my CO which caused closing to be moved several times. Because I signed a materials shortage addendum some of the materials did not seem to be of equal value as to what was in the model. Mostly pertaining to the showers in the home. Also did not like my new home orientation advisor who was at my walk throughs. He was rude and argumentative throughout the whole process. He would argue about things such as how my elevation should look, which the builder did fix . Then in order to get me to sign off on repairs he sent pictures to me but did not include full pictures disclosing the items were fixed. I refused to sign and he proceeded to tell me to “take it or leave it”. If that wasn’t enough the new home orientation advisor proceeded to tell other homeowners at their orientations about me and our disagreements. The sales associates and builder were nice to work with. But the new home advisor makes me sick to my stomach just thinking about it. Really did make me reconsider moving in to a different property. ... More

I was originally told my closing would be June 8th when I put a contract on the house. Almost every other week my closing kept being put out. There would actually be weeks gone buy that no construction work was done on my house. I finally closed on July 23rd. This was an extreme inconvenience because I had sold my house and had to stay in a motel. I have numerous text messages in my phone to verify the above information. Also the landscaping is terrible. I pointed it out to the Lennar agent and at walk through. I did a work order on it and was told that landscaping is no covered. You can barely walk on my sod and it has sunken drastically since I have taken possession of my home. ... More

I would never buy another home built by Lennar

I am an existing homeowner believed Lennar for best home home buying experience. However, it is not same after closing. Be aware of the promises. Do not blindly trust by brand name. Know the fact that there are very good other builders. If there is no other option other than going with Lennar, please prepare for nightmares.

Sales people are not professional.

I do have very bsd experienced with real stat i would not recommended no one Lennar

My broker did not get paid and sales man kept her commission even though she went with me and I let him know via message that she was going with me. They stated that she didn’t walk in with me the first time that I walked in to ask questions, however, I was never told that she wouldn’t be getting a commission even though she went with me to all the walkthroughs/inspections. We contacted his manager and higher ups and no one cared they also responded in a rude and unprofessional way making me think that they only care about making a sale. This put me in an uncomfortable situation as I became liable for her commission. I will never buy another Lennar home in the future or would recommend anyone. ... More

The buying experience was extremely stressful. There’s no guidance and communication. There’s a ton of urgency asking for this or that but, when I asked questions it took days to get an answer. The sales people just assume you know the process but, when you’re a first time buyer it’s very stressful.

Buying a lennar home is not for the weak, loan officer's are terrible, unknowledgable, Unorganized and truly do not have the customers interest in mind. That goes all the way to management, my l9an officer kept putting blame on others and not fixing anything such as my disclosures being incorrect multiple times and him saying that it didn't matter only the final one matters. Then a manager took over my loan, and he was rude and disrespectful, stuff sent incorrect disclosures, and then chose to tell me I was "high maintenance" because I had to reach out to him everytime something was sent to me instead of him doing his job. Then closing day came, we had communicated many times that my closing was virtual, then the day off he told me an hour before that my closing was now in person, the office is more than an hour away. Had no respect for me or my time. Once I arrived to the office to close he was informed I was there. Chose not to even come and introduce himself until his higher up told him too. To sum it up, buying a lennar home is a nightmare and not for the weak. The only person I am grateful for is Mark, he was my sales consultant, he was there every step of the way and was truly incredible. If it wasn't for Mark I would have quit the process and not bough this home. ... More

The builder could’ve done better with materials used to build the homes. Lennar at Woodcreek has slabs on the back of their homes but the Chamberlin community across the bridge does not even though the prices of the home were exactly the same. Lennar, build the street like $200k homes instead of $330k homes. If you look at other builders in the community, they’ve put in effort in providing the best stones and bricks. Lennar doesn’t care as long as they get their money. I’m disgusted and will be selling soon. Won’t be dealing with Lennar again. Unless they fix their mistake . 1 star Customer service is good when it comes to responding to issues in the home. I give them 5 stars. Underwriting was horrible. I should’ve walked away instead of sticking with them. -5 stars Watch out for the 2.8 % tax in the Fate, TX area. That’s about $600 added to your mortgage . 1 star ... More

Not the most pleasant homebuying experience since this was my first home. Lennar needs to strongly improve their customer service, hire quality contractors to repair the home correctly the first time, and become more transparent with the homeowner about buying a house through Lennar.

I had the worst time buying my 1st home. where I knew it would be stressful but not so horrible.. I lost sleep and many of tears was shed throughout the whole process. My loan part, my loan officer wouldn’t keep me updated on anything that was going on I would email every few days to find out what was going on. If I needed to do anything. Keep in mind this is my 1st home so I have no clue what to expect or what to do. I sent an email asking if my loan got approved or what so I would know what to do next. And the response I got back was…. It was just a holiday so we are just getting back in office. Like who says that. Im just getting back in office too but all my paperwork is done and the paperwork for the next week will be done as it comes in. So I get it’s a delay but for him to just say that. I was really disappointed and disgusted if I didn’t put my $2500 down I would’ve just went somewhere else. I was contemplating about just losing the down payment too that’s how mad and upset I was with them. ... More

The bottom line is that if other buyers had been offering homes similar to the Next-Gen model that Lennar was constructing, I would have easily chosen a competitor. My experience with loan officer Jodie was disappointing; she lacked a customer-friendly approach and often communicated with an unhelpful attitude. As a first-time homebuyer, I needed guidance, but she failed to take the time to explain the necessary documents. My realtor had to repeatedly reach out to her for clarification on my behalf, which made me feel like an inconvenience. Instead of addressing my concerns, Jodie simply canceled my loan with Lennar, despite my full qualification, prompting me to seek financing from an outside lender, where I had a significantly better experience. On a positive note, Rebecca stood out as a refreshing contrast within Lennar; her professionalism and exceptional customer service were commendable. If Lennar had more employees like her, customer experiences would undoubtedly improve. As it stands, I will never consider purchasing another home from Lennar. ... More