Lennar Reviews in Dallas, TX

Lennar responded:
Hi Amelia, thank you for this review. We would like to apologize for any unprofessionalism or lack of service you received during the buying process for your new home. If there is ever anything we can do to help, please reach out to us at corporatecustomercare@lennar.com and the team will follow-up. - Lennar Customer Care

Lennar responded:
Hi Heather, thank you for sharing a review. We are sorry to hear your home buying experience was impacted so negatively by Covid. If you have any issues going forward, we can be contacted at corporatecustomercare@lennar.com. - Lennar Customer Care

Lennar responded:
Hi Latasha, thank you sharing your experience with us. We would like to apologize for the added stress you mentioned through the buying process and subsequent items that needed attention after closing. If there are any items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Lennar responded:
Hi Joel, thank you for sharing your review. We are sorry to hear about the multiple issues you faced during the buying and closing processes of your new home. If you come across any additional issues requiring additional attention, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Lennar responded:
Hi Delphine, thank you for taking time to share your review. We are sorry to hear about the issues you faced with the sales team. If you have any issues going forward, please feel free to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Lennar responded:
Hi Christopher, thank you for leaving a review. We are sorry to hear about the overall experience you mentioned in your review. If you have anything requiring additional attention, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Lennar responded:
Good afternoon Rekha, I am sorry this has been a frustrating experience for you, and I want to thank you for sharing your feedback with us. If there are outstanding issues or anything we can do to assist you going forward, please do not hesitate to contact us at LennarCares@lennar.com. - Lennar Customer Care

Lennar responded:
Good afternoon Marie, Thank you for your honest review. We're disappointed to learn that your expectations weren’t met, as our goal is always to provide a positive and lasting experience. Moving forward, If there are any warrantable items, please submit a warranty service request through your Lennar account. This is the best way to document your concerns and ensure timely follow-up from our team.
Sincerely, Lennar Corporate Customer Care

Lennar responded:
Good morning Dahlia. Thank you for sharing your recent homebuying experience with us. We apologize for any frustrations you encountered. Your feedback is crucial in helping us improve the homebuying process for future customers.
If you have any questions or warranty related issues, please submit a request online through your Lennar Account. This online portal ensures your request is documented, prioritized, and addressed promptly. Sincerely - Lennar Customer Care

Lennar responded:
Good afternoon and thank you for sharing your feedback. We are sorry to hear we did not meet your expectations as far as quality and construction. If you want to provide any details please send an email referencing this review to [CorporateCustomerCare@Lennar.com](mailto:CorporateCustomerCare@Lennar.com) so we can review. Moving forward, if you have a question or warranty request, please submit a warranty request online using your Lennar Account. Submitting the warranty/service request through your Lennar Account will allow you to track the status of your request and communicate directly with your Customer Care Representative handling the case. We hope to improve your homeowner experience and address any concerns you may have. Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Good afternoon Casey, thank you for taking the time to share your detailed feedback. We're glad to hear that your home search began smoothly and that you were able to find a floor plan that fit your timeline. However, we're truly sorry to learn that the experience following that initial phase did not meet your expectations.

We understand how frustrating the last-minute communication issues surrounding your loan details and closing arrangements must have been. We also recognize the additional stress caused by the lack of support during the snowstorm, and we sincerely regret that you were left to navigate those circumstances on your own.

Moving forward, we hope to earn back your trust. For any future warranty or service needs, please don’t hesitate to contact your local Customer Care team by submitting a warranty or service request through your Lennar Account. Submitting your request through your Lennar Account allows you to track the status of your case, communicate directly with your Customer Care representative, and receive updates about scheduled appointments—all in one place.

Sincerely,
Lennar Corporate Customer Care ... More

Lennar responded:
Good afternoon, and thank you for sharing your feedback. We are sorry to hear that you have not received a response to your emails. If outstanding items remain to be resolved, please send us an email referencing this review to LennarNews@Lennar.com so we can help you follow up.

We hope that moving forward, we can regain your trust. For future warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Thank you, Bertha, for sharing your review. We sincerely apologize for any issues you might have experienced during your Homebuying journey. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If any outstanding warranty issues still need attention, please email us at LennarNews@Lennar.com, referencing this review and providing the details, so we can help connect you with the appropriate team. Moving forward, If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a prompt resolution.Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Thank you, David, for sharing your experience with us. We are sorry to hear that you felt a lack of care after closing on your home. We have been working to improve the homeowner experience, and we hope we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely,
Lennar Corporate Customer Care ... More

Lennar responded:
Good afternoon Alejandro, Thank you for sharing your feedback with us. We are truly sorry to hear about your experience. If there are outstanding warrantable issues in need of follow-up, please send us an email referencing this review, to LennarNews@Lennar.com so we can help you follow up with the appropriate team. Sincerely, Lennar Corporate Customer Care

Lennar responded:
Good morning and thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with our sales representative. Your experience does not reflect the high standards of service we strive to provide.
We are also sorry to hear about the issues with the flooring and the debris found under the sod. This is certainly not the quality of work we aim to deliver. We will investigate these concerns thoroughly and take the necessary steps to rectify them.
On a positive note, we are pleased to hear that our QA person provided a knowledgeable and positive experience during the final walk-through inspection. We will make sure to pass on your kind words to them.
We value your feedback and are committed to improving our services. If you have any further concerns or need assistance, please do not hesitate to contact your local Customer Care Team by submitting a warranty/service request online through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
We are sorry to hear that you have not had a good experience with your home purchase. If you would like to share any further details, please send us an email to LennarNews@Lennar.com. Your feedback is valuable and will be used to improve the homebuyer experience.
Lennar Corporate Customer Care

Lennar responded:
Good afternoon Diwas, Thank you for sharing your experience with us.
We are sorry to hear about the misleading and poor communication you encountered throughout the process as well as the issues you mentioned with the mortgage department and construction quality. We hope that moving forward, we can offer you an improved Homeowner experience. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting an online request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution. Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
Thank you for sharing your experience with us. We are sorry to hear you did not have a good experience. We hope that as a Homeowner, we can earn back your trust and provide a better experience in the future. If you have any warrantable items or questions, please don't hesitate to reach out to your local customer care team by submitting a warranty request through your Lennar Account. This ensures your request is documented and prioritized for a quicker resolution.
Sincerely, Lennar Corporate Customer Care

Lennar responded:
Good morning Zoe,

Thank you for your feedback on your recent Lennar home purchase. We sincerely apologize for the inconvenience. We're committed to improving your experience and would love the opportunity to earn back your trust as a Homeowner.
If you have general questions or warranty-related issues, please do not hesitate to reach out to our Customer Care Team by submitting a request online through your Lennar Account. This online portal ensures your request is documented, prioritized, and addressed quickly. Sincerely, Lennar Corporate Customer Care ... More

Lennar responded:
We apologize that your Homebuying experience did not meet your expectations. If you would like to share more details, please email us at LennarCares@Lennar.com.

Lennar responded:
Thank you for sharing your feedback. We're sorry to hear you fell short of your expectations in many areas.
If you have any questions or any outstanding warranty issues, please submit a warranty request online through your Lennar Account. This ensures a documented and prioritized resolution.
We're committed to improving your experience and would love the opportunity to earn back your trust.
Sincerely,
Lennar Corporate Customer Care

Lennar responded:
Good afternoon Christine,

We sincerely apologize for the negative experience you've had since purchasing your new home. We understand your disappointment at not receiving a welcome gift or suggested services folder, and we deeply regret the inconvenience caused by the pipe burst and sewer issues.

We value your feedback, I have shared your concerns with the appropriate team for their review and assistance.

Sincerely,

Lennar Corporate Customer Care

Lennar responded:
Hi, we apologize because your experience with us did not live up to the expectation. We are going to be informing our division leaders about this so we can help bring awareness to this. Thank you. -Lennar Customer Care

Lennar responded:
Hi Madhu, we sincerely apologize for any lack of professionalism that you may have experienced. We always want our homeowners to feel cared for and respected and we are saddened by this. We will be informing the appropriate team about this. -Lennar Customer Care