Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 22028 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Always responded quickly to questions
- Linda M.
- Verified Homebuyer
- July 21, 2021
- Thornton, CO
Very Helpful with all concerns and questions
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Dave and Cezar are great and extremely helpful!
- Danielle F.
- Verified Homebuyer
- July 21, 2021
- Las Vegas, NV
Dave and Cezar are great and extremely helpful!
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Review
- Puneeth M.
- Verified Homebuyer
- July 21, 2021
- Henderson, NV
Hectic at times but overall very pleased. Hats off to Jorge, Wade, Cristina, and my sales rep Shay. All excellent people who take pride in their work and go the extra mile. My exp w/ Lennar Lending however was a complete joke. Quote from your lending rep “if you don’t like the interest rate you can go back to renting” —-excuse me?
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Outstanding
- Robert J.
- Verified Homebuyer
- July 20, 2021
- Santa Clarita, CA
Lennar's Customer service, on site staff and thorough organizational follow through has has proven to be their greatest asset. Add to that a well built home that I would gladly recommend.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Response to issues
- George H.
- Verified Homebuyer
- July 20, 2021
- Davidson, NC
We had several major issues that should not have occurred with a top builder. First, the sewer line was busted between the house and the sidewalk, backing up sewage. Lennar was fairly quick to respond, but it took two days to fix. Second, the grading and sod is terrible. Lennar has yet to fix it. Third, the alley way concrete is cracked and crumbling. Lennar has not fixed the concrete. Fourth, the alley approach is designed poorly and cars consistently run off the road causing deep ruts in the adjacent lawn areas. The Ring doorbell was installed missing parts that were taken to fix neighbor ...
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
Terrific realtor!!!
- Matthew J.
- Verified Homebuyer
- July 20, 2021
- Punta Gorda, FL
Kyle from Lennar was helpful, knowledgeable and accessible
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great people to work with, thanks lennar!
- Francisco P.
- Verified Homebuyer
- July 20, 2021
- Sun City Center, FL
Great people to work with, thanks lennar!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - They assisted me in all or any problems I felt that needed attention.
- Daniel O.
- Verified Homebuyer
- July 20, 2021
- San Antonio, TX
They assisted me in all or any problems I felt that needed attention. My sales rep. Ferguson Azilles was always on top of things on what we agreed and worked hard to get things going to close on our beautiful house.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Condescending attitudes from customer service and sloppy finishes
- Christina J.
- Verified Homebuyer
- July 20, 2021
- Lake Forest, CA
Avoid buying move-in ready homes - you forego the ability to check their work before walls go up. Judging from the sloppy finishes, I wouldn't be surprised if there are latent issues that will arise down the line. Already, I'm dealing with failing grout (within a month of closing) that they attempted to use grout in a tube to fix. Of course it's not holding and they believe owners are clueless enough to believe this is an actual fix and literally stand there arguing (justifying) all the issues in the home.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Lennar - The builders were very communicative and kept me updated on the
- Hemanth K.
- Verified Homebuyer
- July 20, 2021
- Fuquay Varina, NC
The builders were very communicative and kept me updated on the progress and steps from time to time.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 3
Lennar - Everything included feature is awesome.
- Han K.
- Verified Homebuyer
- July 20, 2021
- Las Vegas, NV
Everything included feature is awesome. Saved so much money on appliances, blinds, and more! Thank you :)
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar staffs great people and delivers a great product.
- DAVID S.
- Verified Homebuyer
- July 20, 2021
- Saint Johns, FL
The Lennar staff is a pleasure to deal with. We feel we have an extremely high quality home. We have experienced no issues, but had a neighbor who had a little problem and Lennar attended to it promptly and efficiently. We highly recommend Lennar.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Builders are very attentive and helpful when resolving issues.
- Markiah M.
- Verified Homebuyer
- July 20, 2021
- Katy, TX
Builders are very attentive and helpful when resolving issues.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Everyone was very informative, helpful and quick to response
- Anonymous
- Verified Homebuyer
- July 20, 2021
- Las Vegas, NV
Everyone was very informative, helpful and quick to response to callbacks
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Experience was good, like my home and feel very happy with my
- Viorel B.
- Verified Homebuyer
- July 20, 2021
- Riverview, FL
Experience was good, like my home and feel very happy with my choice.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good Customer Service
- Noemi H.
- Verified Homebuyer
- July 20, 2021
- Crandall, TX
Good People and Always Ready To Help With Any Problem !
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Very smooth process as a first time home buyer with Lennar!
- Siv H.
- Verified Homebuyer
- July 20, 2021
- Dublin, CA
Very smooth process as a first time home buyer with Lennar!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Definately worth looking into
- Laura H.
- Verified Homebuyer
- July 20, 2021
- Schertz, TX
Sales person (Jeremiah) was awesome and attentive. Once closed, not happy with the CCR (not worth mentioning name) Customer Care Rep did not address my issues then was no longer assigned to my area. Next rep (Hannah) was GREAT! She picked up where someone else failed, sadly, she was transferred. Now I haven't even met the new CCR. I wish I would have a rep who care to listen to my concerns. Frustrating to not have issues addressed. HOA is crazy fast to report. With all this rain, lawn service companies are backed up and sure enough I get a "warning" seriously upset that there is no ...
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 2
Lennar - The home is really nice I like the fact that it’s included with
- Anonymous
- Verified Homebuyer
- July 20, 2021
- Saint Cloud, FL
The home is really nice I like the fact that it’s included with the appliances customer service horrible if I had to do it again I would never buy a home from Lennar responsiveness really bad there’s still some issues that they haven’t resolved for me I would never Recommend any of my friends and family to buy through Lennar just based on their customer service
Lennar responded:
Hi, thank you for your review. We are sorry to hear about the frustrations you have experienced with responsiveness to getting work completed in your new home. If there are any items you would like us to follow-up with, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 1
Keep your expectations low
- Anonymous
- Verified Homebuyer
- July 20, 2021
- Charlotte, NC
The building process included a lot of mistakes and miscommunications. Our home has required a lot of warranty repairs so far and all of the claims have involved poor customer service. Our sod was installed without any sprinklers / routine watering for weeks before closing and has been a nonstop effort and expense for us to salvage it since moving in. The process of building the home and dealing with the ongoing repairs from negligent work has been stressful. We do enjoy the neighborhood , and the price that we paid for our home at the time we purchased. I could not imagine paying todays ...
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 1
The updates we got from Antionette. She sent us pictures of the process of the house being built. We were told we would close on March 19 early on and we closed on March 19.
- Richard R.
- Verified Homebuyer
- July 20, 2021
- Barnegat Township, NJ
Great experience from the time we put down a deposit until we closed.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The lack of customer service from several walk throughs to address issues to having items that were not repaired after setlement
- Anonymous
- Verified Homebuyer
- July 19, 2021
- Myrtle Beach, SC
Drywall and painting of our home was rushed and it shows. We have crooked wall as well. The lack of concern from our project manager during walk throughs was terrible even though he promised all of our concerns would be addressed and corrected.
Lennar responded:
Hi, thank you for taking time to write a review. We are very sorry to hear about the issues you listed including items that were not properly addressed. If there is anything we can do to assist, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Lennar - Buying a Lennar home was the best choice!
- Lisa L.
- Verified Homebuyer
- July 18, 2021
- New Caney, TX
Buying a Lennar home was the best choice!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great experience purchasing a home
- Heather K.
- Verified Homebuyer
- July 16, 2021
- Crosby, TX
Great experience purchasing a home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Overall the buying experience was good.
- Alex P.
- Verified Homebuyer
- July 16, 2021
- Bulverde, TX
Overall the buying experience was good. The only complain I have is the trashes we get blown onto our lawn due to construction next door. Would be great if there’s some management around waste for construction folks. Also after moving in. I found some trash nails and even a rib bone in our attic.
Total Score 5
Quality 3
Trustworthiness 3
Responsiveness 5
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