Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 22028 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
The sales representative at the Merced location
- Sarvesh A.
- Verified Homebuyer
- October 23, 2021
- Merced, CA
They give quality houses, but I think the mortgage department is over-stressed and thus people in that department sometimes give wrong information verbally, maybe without checking it properly. Later on, they deny they gave that kind of information. Over a good experience.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Lennar - Great builder I would reccomend
- John M.
- Verified Homebuyer
- October 22, 2021
- Henderson, NV
Great builder I would reccomend
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Do a thorough walk through, expect many discrepancies.
- Anonymous
- Verified Homebuyer
- October 22, 2021
- Chula Vista, CA
Do a thorough walk through, expect many discrepancies.
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 4
simple things over looked due to speed of build
- Robert H.
- Verified Homebuyer
- October 22, 2021
- Longs, SC
I have walls that are not straight and bow out. The finish work with bot the drywall and paint is terrible. You can feel under the carpet how uneven the subfloor is. I was missing the power cable that wires the tankless hot water heater to the house so we had no hot water when we moved in. The HVAC unit was installed incorrectly, had to have the HVAC company back twice to fix. Drywalled over the light switch in the hall.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
Lennar - It was our first home buying experience, and I was hoping to
- Anonymous
- Verified Homebuyer
- October 22, 2021
- Las Vegas, NV
It was our first home buying experience, and I was hoping to enjoy it. Overall they did ok, but the mortgage part with constant postpones and delays was frustrating. Moreover, the construction manager was very irresponsible and would not fix stuff that we noted during the walkthrough.
Lennar responded:
Hi, thank you for writing a review. We apologize for any issues you have faced with getting items corrected in your new home. If you have anything outstanding that still requires attention, please send us a message at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 2
Lennar - Beizer.
- Elizabeth H.
- Verified Homebuyer
- October 22, 2021
- Murfreesboro, TN
Beizer. Has beautiful external walls
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Absolutely not worth the price, and worst service.
- Anonymous
- Verified Homebuyer
- October 22, 2021
- Morristown, NJ
Absolutely not worth the price, and worst service.
Lennar responded:
Hi, thank you for the review. We would like to apologize for the disappointment you have expressed with your new home. If we can do anything to help, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
A truly great first time buyer experience
- Teresa G.
- Verified Homebuyer
- October 22, 2021
- Bensalem, PA
Would buy from them again. Despite the expected bumps in the road - all deadlines were met, the team is professional and extremely nice, the house is well built and lovely. Thanks Lennat
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - This is the second Lennar townhome for me (rented the first one,
- Neil P.
- Verified Homebuyer
- October 22, 2021
- Riverview, FL
This is the second Lennar townhome for me (rented the first one, bought the second). The quality for the price is excellent and I love the fact that lawn maintenance is part of HOA. Also, appliances included is a plus. Very happy with my townhome!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
They do what they say they will do!
- Barry V.
- Verified Homebuyer
- October 22, 2021
- Fort Pierce, FL
From start to completion LENNAR did exactly what they said they would do, and whenever they said they would. Their mortgage people returned my calls every time I called them, and on the day I called them. This is a heads up organization.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Poor comunication
- Donna W.
- Verified Homebuyer
- October 21, 2021
- Fort Myers, FL
When purchasing my new home at Lennar what was presented to me was not what was delivered
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 1
Lennar - Overall, a good experience.
- Linda C.
- Verified Homebuyer
- October 21, 2021
- Henderson, NV
Overall, a good experience. Construction Manager's (Team) were especially attentive.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
We have issues that were never corrected after walk through
- Randall A.
- Verified Homebuyer
- October 21, 2021
- Punta Gorda, FL
Poor follow up. The construction manager and his team must be more important than the home buyers. A customer service manager followed up by telling us to put work orders into Lennar’s website. Shameful.
Total Score 3
Quality 3
Trustworthiness 1
Responsiveness 1
Lennar - Customer service is not good
- Gurwinder S.
- Verified Homebuyer
- October 21, 2021
- Fresno, CA
Customer service is not good
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 2
Lennar - Good communication, timely project completion, quality work
- Anil C.
- Verified Homebuyer
- October 21, 2021
- Carlsbad, CA
Good communication, timely project completion, quality work
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Generally pleasant working with the teams
- Braeden G.
- Verified Homebuyer
- October 21, 2021
- San Antonio, TX
Prices are over-inflated due to the market, but the builder cheaps out along with raising prices. Little things such as lack of outdoor lighting, no appliances, cheap materials, and unclean move in made buying the home feel less accomplishing. Myself and MANY neighbors complain about the rushed, poor quality work put into the homes, especially for paying more than the homes are really worth.
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 5
Lennar - Lovely built home design where everything is included
- Anonymous
- Verified Homebuyer
- October 21, 2021
- Avon, IN
Lovely built home design where everything is included
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - House is built cheap and nothing was fixed that we pointed out
- Jordan G.
- Verified Homebuyer
- October 21, 2021
- Rosemount, MN
House is built cheap and nothing was fixed that we pointed out on the wall through before we moved in.
Total Score 4
Quality 2
Trustworthiness 2
Responsiveness 5
Experiences Were Mixed
- Walter R.
- Verified Homebuyer
- October 21, 2021
- Fredericksburg, VA
The builder has been responsive, for the most part. There are/were issues...many were taken care, some are still pending. Duane, Customer Care Rep,, is excellent. The builders, Scott and Rob, were great as well. Outside of the builders, only the finance gentleman, was excellent. Sales Rep ("New Home Consultant"), Chris, left much to be desired. Many of the things we wanted...we were told were not available...yet others who moved in AFTER us got what we wanted! Moreover, we were told that our home would be ready for "move in" by the end of May 2021. It was NOT ready until end of June. ...
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 4
Lennar - Very satisfied with the whole process of buying a home from Lennar.
- Daniel D.
- Verified Homebuyer
- October 21, 2021
- Fort Myers, FL
Very satisfied with the whole process of buying a home from Lennar.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Very easy process and a great product
- Tracy R.
- Verified Homebuyer
- October 21, 2021
- Escondido, CA
Very easy process and a great product
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Cheap appliances
- Terry N.
- Verified Homebuyer
- October 21, 2021
- Pahrump, NV
The over all house is great, but the cheap GE appliances leave you will a questioning feeling. You should either leave out the crappy GE appliances and save the customers the aggravation of getting rid of them or have to fix them. Or give the people the option to upgrade them. You have people over and they see a beautiful house and then walk in the kitchen see the cheap GE crap and assume you have a cheap house. I think it would be better for Lennar’s reputation to just get rid of them, or only put them in your budget starter homes. Or have upgrade packages available, I bet most ...
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Had a great experience buying from Lennar.
- Mark S.
- Verified Homebuyer
- October 21, 2021
- Wake Forest, NC
Had a great experience buying from Lennar.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Good home and location lacking design flexibility and execution
- Robert S.
- Verified Homebuyer
- October 21, 2021
- Mount Holly, NC
Home purchase was straightforward but issues occurred which required multiple follow-ups. A solid house however design features were not changeable to customize house to buyer. Amenities were not shown to buyer but alluded to in literature and lacking in important areas such as beach access for community on the lake.
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 3
Customer relations were absolutely horrible
- Brandon W.
- Verified Homebuyer
- October 20, 2021
- Bartow, FL
I would say make sure everything is the way you want it before you sign. Everything that we have submitted work orders on that was not finished I did myself. Horrible experience
Lennar responded:
Hi Brandon, thank you for your review. We want to apologize for the issues you have faced with getting work completed in your new home. If you have anything outstanding you would like us to follow-up on, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
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