Lennar Reviews

Throughout the entire process we had to keep contacting Lennar for updates. When contractors showed up at our house they rarely knew what to do. The quality of work was not great, paint dabs on the floor etc

Build quality and attention to detail was lacking. Be certain to make sure your house is completely finished before closing as they will attempt to rush it off the books. Once closed everything has to go through warranty. Interior painting option of very low quality. Save yourself money and have someone do it right the first time. They give you a credit to buy a gallon of paint but this will not match properly. I could go on but I’m sure other comments will address other issues.

We purchased a new build Lennar home. We loved the layout of the house and the community is just what we were looking for. So, put up with the months of construction delays (not all of Lennar's fault) which forced us to live in a campground for 3 months. We moved into a very dirty house, It was not cleaned well after construction. Dust on all the walls, showers, counters and cabinets. The floor tile was not cleaned either. (paint and left over grout everywhere) So, our first few days in our brand new home was spent cleaning. We then started noticing several poor construction issues. Door frames not installed correctly and the floor tile is a disaster. The hot water to then kitchen sink does not work properly. Base boards defective. Poor job done by painters. Driveway looks terrible. Tons of drywall issues. We have had three different customer care reps already in the past 4 months. They do stay in communication with us and try to have all the issues corrected. I feel they are just as frustrated as we are. Unfortunately. we have had to spend most of our days off at home waiting for repairs to be done. We are still fighting with Lennar and the flooring company on fixing the tile which is painful to walk on. The carpet was laid on top of construction debris, Not going to worry about that since we plan on installing upgraded carpet soon. It is just upsetting that we found a house we really liked after two years of looking and we walk into one problem after another. If I could have a do over, I would look for a different builder. But we don't have that option and will have to live with what we got. ... More

We've had nothing but problems since the day of closing when we walked in for final review and none of the issues had been corrected. I could give a whole list of issues and problems that almost 5 months in we are still trying to get taken care of. Seems like every time we get one resolved, another issue shows up. I wouldn't recommend them.

Once the agreement was signed it has been nothing but a hassle with Lennar. Homes are delivered with a “it’s good enough” standard. Communication is close to nonexistent and it’s a tough and long process to get them to do anything. I guess they are hoping people would give up and deal with things. Lennar is all about the quick turnover and sales. Not quality and customer service. Won’t recommend or buy a Lennar home ever again.

I have popping drywall throughout home. Lennar came in to fix 1st room and rate fix 2 out of ten. Did not report for rest of house based on this 1st fix. Granite on island has bad joint that is visible. Another bad fix! This is my 3rd build and absolutely not a good value for the quality.

Builders rush instead of ensuring quality products. The level of professionalism is below standard. Communication between all parties in the process is poor. If you have a new build, expect significant delays from the original move in date. I could go on, but basically expect to be disappointed and don’t set your expectations high.

4 months in new home and things are falling apart already. Cheap products were used.

Still trying to get home issues cleared. Corrections are made but require additional follow up that has to be requested. Don't feel any urgency or pride in workmanship

Don't expect your house to be built of the same quality as purchasing from single person or smaller company. You can end up with a good home as long as you're willing to go through the battle of dealing with warranty work. We had a good experience with our second sales rep and our warranty service.

Sales Person and Warranty Rep were good and professional. Overall it was a mediocre to poor experience. I think Lennar's extremely inflexible polices along with their "anything to gouge out a buck" corporate greed mentality make it hard to rate it a good or great experience.

Low quality company

We were very excited to have Lennar build our new home. However, we encountered many obstacles and were pretty much told deal with it or find another location to build. Warranty items take time to rectify. In the end, we have a beautiful new house that we hope to enjoy for years to come.

Communication and response time is horrible for any warranty work needed. We were promised several things from first warranty guy then he was switched to different property and new guy has no idea about anything. Wait time to get items addressed and taken care of is ridiculous. We have asked to speak with supervisor verbally, through text, and via emails. No response on that yet either.

Everything is falling apart! Too many issues to have only been here 4 months!!!!

Terrible workmanship, no follow-through (example: I have a work order that's 3+ weeks old), promises not kept, no accountability, excuses for everything. It is VERY clear they know & don't care.

I believe I was charged more than expected after the seller recognized me as a serious buyer. This raises concerns about the fairness of the pricing process. Additionally, I made multiple attempts to contact the Lennar Mortgage agent to address important questions, but my calls were not answered. As a result, several of my questions remained unresolved before the file was closed, which is unacceptable and reflects poor communication and customer service.

The closing day was the highlight of my experience because I knew I wasn’t going to have to deal with Lennar anymore

Loan manager is arrogant and unhelpful. I don’t know when or if I will ever get my $500.00 refund having asked so many times with no answer at all

Why do I need to fix issues with a NEW home?

Do not sign even when they say they'll fix issues without it in writing.

My countertops were ruined in between the final walkthrough and my move in date. The cleaning crew was horrible and left streaks from a dirty rag on my white countertop. This left brown streak on my counter that after multiple cleaning attempts from Lennar can still be seen at the right angles. There’s was and still is paint all over everything from the paint “touch ups”. There is still tape from the yellow tape walkthrough on my walls. My floor is starting to gap between the planks.

I was excited about having an all-in-one home buying process. The financing side was easy, and the loan officers were helpful and responsive. The only issue I experienced during financing was the third-party verification process they would call and sometimes keep me on hold for hours while confirming information. It wasn’t ideal, but it was manageable. Unfortunately, my experience with the construction team and the overall quality of construction was much less positive. The construction manager repeatedly made excuses for repairs that were not completed on time. The paint work throughout the house was inconsistent and spotty, and during our walkthrough we identified a broken cabinet that needed to be replaced. It was also frustrating that the construction manager was not transparent about the status of repairs. During our final walkthrough, the house was still a mess and many of the repairs from the third-party inspection report had not been completed aside from some paint work. Despite this, he told us the remaining items would be completed by the end of the day and asked us to sign the closing documents before the repairs were finished. When I refused, I was met with more excuses. When I returned for another walkthrough, some of the repairs had been completed, but the construction manager continued to make excuses and even told me the broken cabinet had been replaced when it had not. Instead, it appeared cosmetic fixes such as filler and paint were used to hide the damage rather than properly replacing the cabinet. Now that I am living in the home, I have identified additional items that were either not addressed or were hidden during the initial walkthroughs. This has been very frustrating, as many of these issues should have been resolved prior to closing. It wasn’t until I threatened to pursue legal action that someone finally reached out and ensured the repairs were completed properly. That part of the process was frustrating and disappointing, especially after what started as a smooth buying experience. ... More

Home purchasing was easy - my sales agent did a great job. However the quality of the house turns to be below the code standards, the project manager who came for walk through was lost in his own world saying very blue tape is as per the code standards.

No a pleasant experience. lots of things still wrong with house and no one willing to help us.