Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 22028 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Lennar - Still have an unresolved issue.
- Gavin B.
- Verified Homebuyer
- December 07, 2021
- New Port Richey, FL
Still have an unresolved issue.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 4
Lennar - Overall I was pleased with the process.
- Nancy R.
- Verified Homebuyer
- December 07, 2021
- San Antonio, FL
Overall I was pleased with the process. A recommendation I would make is to have the final (warranty) walk through 3 days before closing so there is time to take care of any issues.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Low quality materials used and left the finishing work undone
- Anonymous
- Verified Homebuyer
- December 07, 2021
- Rosenberg, TX
Low quality materials used and left the finishing work undone and promised to be taken care of at time of closing but later they don't care. Keep putting work orders and they ask for phone appointments and virtual appointments but work not done and they close the tickets without completing it. Even the area manager don't respond to email sent. Really disappointed.
Lennar responded:
Hi, thank you for your review. We would like to apologize for the issues you have faced with getting work completed in your new home. If there are any outstanding issues we could help address, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Stressful move
- Barbara C.
- Verified Homebuyer
- December 07, 2021
- Thornton, CO
Confusion about close dates resulted in lost $$, lost items, lost sanity and lost time. Would not recommend to people we like.
Lennar responded:
Hi Barbara, thank you. We want to apologize for the added stress you had to endure due to any delays and communication regarding your closing. If there is anything we can do to help, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 1
Easy to work with!
- Karen T.
- Verified Homebuyer
- December 07, 2021
- Henderson, NV
The home buying experience was good. Some of the issues and quality of appliances and workmanship was a not good, but when we addressed issues, the responses were very good.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Quality
- Robert S.
- Verified Homebuyer
- December 07, 2021
- Pendleton, IN
great service the people are outstanding
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Overall it was a good experience
- Sharnell S.
- Verified Homebuyer
- December 07, 2021
- Gallatin, TN
Overall it was a good experience
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
You get what you pay for - If you can help it DO NOT use Lennar Mortgage
- Anonymous
- Verified Homebuyer
- December 07, 2021
- New Port Richey, FL
Overall was a pretty poor experience. Glad it's over and will never go through Lennar again. All of our neighbors have reported having dealt with very similar or worse issues. Most, if not all of our neighbors have had to have additional work done to their houses after move in. Everything is just halfway done. No real effort is put into any part of these homes. Our loan officer was definitely the worst part. Definitely a shady operation going on. If you can, go through a different lender for sure.
Lennar responded:
Hi, thank you for this review. We want to apologize for any issues you have experienced with getting items resolved in your new home. If you have anything outstanding, please send it to corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 3
quick responsiveness
- Suong V.
- Verified Homebuyer
- December 07, 2021
- Elkridge, MD
Wonderful customer service. Attentive and quick to respond.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - I wish I have better review
- Magid E.
- Verified Homebuyer
- December 07, 2021
- New Braunfels, TX
I wish I have better review
Lennar responded:
Hi Magid, thank you for sharing your review. If there are any issues we can help with, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - LENNAR as a builder is a good value for the money
- Eugene L.
- Verified Homebuyer
- December 07, 2021
- Port Charlotte, FL
LENNAR as a builder is a good value for the money
Total Score 3
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - Margaret & Danny were great.
- Denise A.
- Verified Homebuyer
- December 07, 2021
- Dayton, NV
Margaret & Danny were great. Danny accepted another position and Norm took over for him. Norm has not been very responsive and I had to call the office and ask for his manager before he came to do our 30 day walk through (over 60 days later). We are still waiting for the cabinets that were scratched and broken before we closed to be replaced. They had the HVAC company come out and check our heater because it is not working and the house gets cold. They did not check the furnace, but claimed the thermostat was defective and replaced it. The house is still cold. Even when I have it set at 72 it ...
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 1
Lennar - Lennar builds a high quality home at a fair price.
- Robert J.
- Verified Homebuyer
- December 07, 2021
- Raleigh, NC
Lennar builds a high quality home at a fair price. They also stand behind their home. My wife and I am very satisfied with our home. The home was completed within one day of promised date.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The friendliness and helpfulness!
- Karen C.
- Verified Homebuyer
- December 07, 2021
- Raleigh, NC
Lennar stood out for the affordability and amount of amenities received with the home purchase! All of the sales, staff, and neighbors were great. Our construction manager, Vinny, made sure we had everything we needed, and understood the functionality of our home. Glad our realtor , Mike led us here.
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
Great Design for a Production Home
- Jessica C.
- Verified Homebuyer
- December 07, 2021
- Gallatin, TN
Overall, I’m happy with my purchase of a townhome built by Lennar. However, the drywall and paint work done throughout the house is not stellar. It’s clear to see they were both rushed jobs. The paint used is not of high quality and, as a result, makes it very difficult to blend and match up perfectly when trying to fix imperfections. (This was confirmed by another professional painting company.) Several of the switch plates are crooked but my home inspector told me that, unfortunately, is something that could not be fixed without replacing the drywall completely. I was lucky enough to ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Lennar - Super friendly and willing to help as much as they can!
- Samuel V.
- Verified Homebuyer
- December 07, 2021
- Magnolia, TX
Super friendly and willing to help as much as they can!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Both the site manager (Marvin) and customer service rep (Khari) have been very helpful.
- Ruwan W.
- Verified Homebuyer
- December 07, 2021
- Wesley Chapel, FL
The lawn care is very poor. Most of my plants have died and the lawn has weeds and bare spots and the water does not drain completely. The HOA says that they are not responsible and will not fix this issue, given that the plants and grass were of poor quality. It would also be nice if Lenna gave the homeowner the option to get a water softener installed.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Lennar - I wish it was better overall a lot of stress and you guys never
- Vance M.
- Verified Homebuyer
- December 07, 2021
- Aberdeen, MD
I wish it was better overall a lot of stress and you guys never fix what we ask y’all to fix
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Good
- Candice N.
- Verified Homebuyer
- December 07, 2021
- Brandywine, MD
The process was a bit stressful with delays however i know that was out of the builders control. However communication could have been better. Overall, our home came out great and we are happy with the purchase
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Lennar - Very satisfied with the overall process!
- Gina C.
- Verified Homebuyer
- December 07, 2021
- Port Charlotte, FL
Very satisfied with the overall process! It was done sight unseen so I was taking a risk. I highly recommend Lennar Homes and would do it again!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - They made it easy for us to buy our home.
- Stephen F.
- Verified Homebuyer
- December 07, 2021
- Henderson, NV
They made it easy for us to buy our home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - I really like our house and love the location and community I
- Aisha C.
- Verified Homebuyer
- December 07, 2021
- San Antonio, TX
I really like our house and love the location and community I will in.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 5
Lennar - Great first time home buying experience
- Anonymous
- Verified Homebuyer
- December 06, 2021
- San Antonio, TX
Great first time home buying experience
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Nails/carpet/paint issue/window seal issue
- Adeel K.
- Verified Homebuyer
- December 05, 2021
- Naperville, IL
Were still working with lennar team to fix paint, cracks in stairs, nails in carpet sticking out and widow seal issues in 2 rooms. Unsure about the experience so far to be honest.
Total Score 5
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar sales team is not customer friendly
- Anonymous
- Verified Homebuyer
- December 05, 2021
- Tega Cay, SC
Lennar sales manager is not customer friendly and don’t want to listen customer issues
Total Score 3
Quality 3
Trustworthiness 1
Responsiveness 1
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