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Lennar

Lennar Reviews

What Homeowners Have to Say About Lennar.

Lennar has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.7 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Lennar 20257 homeowner reviews to learn why they are the right team to build your new home.

Lennar

has 3.7 out of 5 stars in All Areas

20257 Reviews in All Areas

Star Rating Breakdown

5 ★ 8432

4 ★ 3788

3 ★ 3364

2 ★ 2159

1 ★ 2514

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Value 3.8

Responsiveness 3.6

Customer Reviews

Poor workmanship and false promises

  • Christopher L.
  • Verified HomeBuyer
  • December 28, 2021
  • Rosharon, TX

Some delays or changes in material were expected due to pandemic. However, there is clear evidence of laziness and negligence throughout the home. And Lennar's policy seems to be just paint/caulk over it and hope no one notices. Very little effort in lining up trim and moulding, windows installed off center and non-level, bumps forming in vinyl floor due to improper installation, sheetrock bulging/bowing in multiple areas (best they would do to fix it is shave it down and re-texture), exterior mortar all over bricks/driveway because they wouldn't clean up after themselves, paint stains on all ...

Lennar responded:
Hi Christopher, thank you for sharing your detailed review. We are sorry for any issues you have experienced with the quality of your new home and the ongoing work of getting these items addressed. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 2

Value 3

Responsiveness 5

Lennar - The quality and attention to detail is terrible.

  • Anonymous
  • Verified HomeBuyer
  • December 28, 2021
  • Clermont, FL

The quality and attention to detail is terrible. It's only been 4 months and a lot of the caulk jobs are coming apart. There's paint drips in the trim and on the doors, the nails under the carpet weren't hammered down and poke through, and we still have a cabinet that's dented and cabinet doors that are bowed and cracked. Many things didn't get fixed because all the construction manager cared about was getting his bonus for our house closing. The warranty person is also impossible to get a hold of whenever something is wrong. Overall, wouldn't recommend or purchase through Lennar again.

Lennar responded:
Hi, thank you for this detailed review. We are sorry for the poor experience you have faced with your new home and the numerous issues you had to face in your first two months of ownership. If there are any issues that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Lennar - Sales team inadequate and unprofessional

  • Jean C.
  • Verified HomeBuyer
  • December 28, 2021
  • Kissimmee, FL

Sales team inadequate and unprofessional

Lennar responded:
Hi Jean, thank you for sharing your review. We would like to apologize for any poor service you received during the purchase of your new home. If there is ever anything we can do to help, please send us a note at corporatecustomercare@lennar.com and we will follow-up. - Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 1

Value 2

Responsiveness 2

Great first home

  • Katie D.
  • Verified HomeBuyer
  • December 28, 2021
  • Calabash, NC

Great first home (bc first time homebuyers don't know better). If you're thinking of buying a Lennar home as your 2nd, 3rd or forever home.. forget about it, you will drive yourself crazy noticing all of the shoddy workmanship and fighting with them to get things corrected in a timely fashion. Their lender is not for the faint of heart either, prepare to be bullied into submission and have your queries go unanswered.

Lennar responded:
Hi Katie, thank you for your review, we appreciate your feedback. We are sorry for the poor customer service you experienced and any disappointment with the final construction of your new home. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 4

Quality of building materials and the lack of craftmanship

  • Mary S.
  • Verified HomeBuyer
  • December 28, 2021
  • Barnegat Township, NJ

Nothing to comment about my home other than what I have rated above.

Lennar responded:
Hi Mary, thank you for this review. We are sorry to hear about the disappointment you have expressed with the quality and craftsmanship in your new home. Please do not hesitate to reach out to us at corporatecustomercare@lennar.com, if there is ever anything we can do to help. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 3

Value 2

Responsiveness 2

Inability to work with customer on customization and lack of communication on who installs what within the house

  • Christopher Y.
  • Verified HomeBuyer
  • December 28, 2021
  • Katy, TX

Meh they are mediocre builders at best you can definitely tell where tasks have been rushed, also they will blatantly lie to your face than rather look up and get the correct information you seek, just to make a sale.

Lennar responded:
Hi Christopher, thank you for writing this review. We want to apologize for the frustrations you have experienced with the quality and communication of your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 3

Responsiveness 3

Lennar - Living in house for 5 months things on punch list are not completed

  • Julie D.
  • Verified HomeBuyer
  • December 25, 2021
  • Lakewood Ranch, FL

Living in house for 5 months things on punch list are not completed

Lennar responded:
Hi Julie, thank you for your review. We are both disappointed and sorry to hear about the lack of response you have received regarding outstanding items in your new home. If there are any items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 3

Value 2

Responsiveness 1

only concerned about selling as fast as possible

  • Harald Z.
  • Verified HomeBuyer
  • December 23, 2021
  • Mount Dora, FL

Rush everything, fix very little, Waiting 4months for issues to be fixed. Neighbors all having issues as well

Lennar responded:
Hi Harald, thank you for your review. We appreciate the feedback you have provided and we are very sorry to hear about the numerous items remaining outstanding in your new home. If there is anything we can help follow-up on, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 4

Responsiveness 2

Lennar - There were over 25 issues upon closing on the house in August.

  • Henry T.
  • Verified HomeBuyer
  • December 23, 2021
  • Henderson, NV

There were over 25 issues upon closing on the house in August. It has taken over 3 months to get these issues resolved. I don't believe the house was even inspected by the onsite Lennar team prior to the closing date. Horrible experience!

Lennar responded:
Hi Henry, thank you for this review. We are disappointed and incredibly sorry for the poor experience you have detailed here with your new home. If you have any issues outstanding in which we can help, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 2

Responsiveness 4

The fact that very few options are available for the purchaser throughout the home.

  • Anonymous
  • Verified HomeBuyer
  • December 22, 2021
  • Lakewood Ranch, FL

That they claim to not be a "custom builder" when they need excuses for construction miscues and for their lack of options. For the price of their home, it seems unreasonable to make those claims. Buyers must understand that changes internally will be on their own, while changes externally are virtually non-existent due to HOA regulations.

Lennar responded:
Hi, thank you for your review, we appreciate your feedback. If there is ever anything we can do to help, please do not hesitate to reach out us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 3

Lennar - The quality is lacking and Phil the customer service rep is horrible

  • Basil J.
  • Verified HomeBuyer
  • December 22, 2021
  • North Las Vegas, NV

The quality is lacking and Phil the customer service rep is horrible it wasn’t until I got a hold of his boss that anything got done around my house. They slap the houses together and want to walk away as soon as you move in no follow up poor customer service

Lennar responded:
Hi Basil, thank you for this review. We want to apologize for any disappointment you have experienced due to the quality of your home and communication from the local team. If you have anything outstanding in which we could help, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Lennar - Sales and local construction manager did a great job.

  • Daniel G.
  • Verified HomeBuyer
  • December 21, 2021
  • Spring Hill, TN

Sales and local construction manager did a great job. The process of getting warranty claims resolved is terrible unless you’re talking to someone at the corporate office or a regional President. The preferred lender will lie and threaten you in an attempt to gain your business. Overall a pass if it were pass/fail (but not by much).

Lennar responded:
Hi Daniel, thank you for writing a review. We would like to apologize for the poor experience caused by the warranty process and service provided during your purchase. If there is ever any way we can help, please feel free to contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 3

Responsiveness 2

What a headache .

  • Edgardo R.
  • Verified HomeBuyer
  • December 14, 2021
  • San Antonio, TX

Multiple problems with the portal and dealing with the mortgage team was a nightmare. To date have not been to LF our mortgage was approved. Kudos to Christopher Buentello who kept us informed as to the progress on the home and assisted us with communicating with mortgage team when they did not respond.

Lennar responded:
Hi Edgardo, thank you for taking time to share a review. We would like to apologize for any issues you faced with the finance and mortgage teams during the buying process of your new home. If you ever have any items you would like us to follow up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

Lennar - Not a good experience.

  • Jaytee X.
  • Verified HomeBuyer
  • December 09, 2021
  • Otsego, MN

Not a good experience. Once they sold their home. They dont care about your issues. Built wrong foundation. Many many delays in completion.

Lennar responded:
Hi Jaytee, thank you for this review. We would like to apologize for the numerous delays and issues you encountered that created such a poor experience with your new home. If there is anything we can help with going forward, please do not hesitate to reach out at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

Lennar - This is my first home but I will avoid Lennar in the future.

  • Melisa O.
  • Verified HomeBuyer
  • December 09, 2021
  • Ridgefield, WA

This is my first home but I will avoid Lennar in the future. The craftsmanship and finishing is of poor quality and downright lazy. Crooked cabinets, terrible paint and caulking, etc.

Lennar responded:
Hi Melisa, thank you for your review. We are sorry to hear about the disappointment you outlined regarding the craftsmanship and quality of your new home. If there are any items that need further attention, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 2

Responsiveness 2

Terrible closing process, house already falling apart due to short cuts.

  • Jason S.
  • Verified HomeBuyer
  • December 03, 2021
  • Escondido, CA

Paint is chipping because they watered down the paint. The solar panels are not even close to netting out the results its supposed too. The amenities are not complete yet we are paying an hoa fee for them. The Mello roos is labeled as special assessment which has a 50 year bond on the property (where most have 25 year bond). The public lights to the street are not even turned on. The curbs leading into the property are incredibly high and are not up to code (which they are claiming that they are and are refusing to pay for improvements). "The Olympic pool" they are offering as a selling ...

Lennar responded:
Hi Jason, thank you for your review. We would like to apologize for the frustrations caused by poor communication and quality you have experienced. If you have any items you would like us to provide follow-up, please send them to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 3

Responsiveness 5

Some great some horrible

  • Brad B.
  • Verified HomeBuyer
  • December 03, 2021
  • Ruskin, FL

I wish I could turn back time and wait on my close. Make sure you have everything complete before you sign. If Dillon is your construction manager, leave completely, he is not only incompetent, he is rude and unresponsive.

Lennar responded:
Hi Brad, thank you for the review. We are both disappointed and sorry for the issues you faced with your new home. Additionally, we would like to apologize for any frustrations caused by poor communication from the team. Please do not hesitate to contact us at corporatecustomercare@lennar.com, if there is anything we can do to help. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 1

Value 2

Responsiveness 4

Poor workmanship

  • Edward C.
  • Verified HomeBuyer
  • December 01, 2021
  • Plumsted Township, NJ

Don’t close till all issues are resolved

Lennar responded:
Hi Edward, thank you. We would like to apologize for any issues you have faced with the final workmanship in your new home. If you have anything outstanding, please contact us at corporatecustomercare@lennar.com, so we can follow-up. - Lennar Customer Care

Total Score 2

Quality 1

Trustworthiness 3

Value 3

Responsiveness 2

So bad responsive to issues

  • Nancy B.
  • Verified HomeBuyer
  • November 30, 2021
  • Kissimmee, FL

any issue with the property takes too long to get fixed, there was a week with the elevator not working

Lennar responded:
Hi Nancy, thank you for sharing your experience. We are sorry to hear about the poor responsiveness you have experienced with getting items corrected in your home. If you have anything outstanding that we could assist, please reach out at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 4

Trustworthiness 3

Value 2

Responsiveness 1

Lennar - No responsive to warranty repairs that I am still waiting on

  • Farid A.
  • Verified HomeBuyer
  • November 30, 2021
  • San Diego, CA

No responsive to warranty repairs that I am still waiting on for over 4 months

Lennar responded:
Hi Farid, thank you for writing a review. We would like to apologize for any delays you have faced with getting repairs completed in your new home. If there are any issues you would like us to follow-up on, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Experience is good till you buy the house.

  • Anonymous
  • Verified HomeBuyer
  • November 29, 2021
  • Sultan, WA

The experience is fine till you have bought the house. Their customer service is non-existent and getting warranty service is a hassle. The workmanship is not great either, it is livable but not worth the price.

Lennar responded:
Hi, thank you for this review. We are both sorry and disappointed to hear about your poor experience with customer care and workmanship in your new home. If there is anything we can do to help, please reach out to us at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 3

Value 3

Responsiveness 1

Workers very helpful. Agent in models not informative enough.

  • Cynthia G.
  • Verified HomeBuyer
  • November 26, 2021
  • Henderson, NV

Expertise in timing was honored for my home, however, was not well informed when looking/buying~~all models were not shown to me in my price range when looking in Heritage Courtyards

Lennar responded:
Hi Cynthia, thank you for this review. We are sorry about the poor experience you had with the shopping process when finding your new home. If there is anything we can do to help going forward, please reach out at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Lennar - Overall very disappointed in how the lennar staff handled issues

  • Anonymous
  • Verified HomeBuyer
  • November 24, 2021
  • Crystal Lake, IL

Overall very disappointed in how the lennar staff handled issues that I encountered and I will likely not buy lennar again.

Lennar responded:
Hi, thank you for sharing your experience with us. We would like to apologize for any frustrations you faced with getting issues resolved during your new home purchase. If you have anything still requiring follow-up, please send us a detailed note of the items at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 3

Trustworthiness 1

Value 3

Responsiveness 2

The horrible treatment from the Title Office and the number of repairs and fixes required

  • Anonymous
  • Verified HomeBuyer
  • November 23, 2021
  • New Braunfels, TX

I could not have been more disappointed in the treatment we received and the number of fixes and repairs required for a BRAND NEW HOUSE. The Lennar Title Office was absolutely horrible we were lied to repeatedly, just terrible.

Lennar responded:
Hi, thank you for your review. We are disappointing to hear about the poor experience you had with Lennar Title and the number of items that needed to be addressed after closing on your new home. If there is anything we could do to help follow-up, please contact us directly at corporatecustomercare@lennar.com, so we can assist. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 3

Responsiveness 3

Corporate BS

  • Jeffrey G.
  • Verified HomeBuyer
  • November 23, 2021
  • Punta Gorda, FL

Pushed through the process by Salesperson like cattle at the “sale call”. Home incomplete, pushed to sign off on multiple incomplete items. Financing process tedious beyond acceptable. Only bright spot of the process is the Superintendent in charge of “punch out” process is apparently the only person in the Corporate machine that cares!

Lennar responded:
Hi Jeffrey, thank you for this detailed review of your experience. We want to start by apologizing for the rushed process you faced when closing on your new home. If there are any open items in which we can assist, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2

Quality 2

Trustworthiness 1

Value 3

Responsiveness 3

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