Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 22030 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Brat and Kenneth And Antoine Anything I need it it was there
- Leonardo M.
- Verified Homebuyer
- December 30, 2021
- Haines City, FL
Anything I need it it was there
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 5
Customer care and construction management was great. Lender was poop!
- Kevin B.
- Verified Homebuyer
- December 30, 2021
- Madera, CA
Had a great experience; love the home. Still working on issues: repairs, electrical. But they are quick to fix!
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Brooks the salesperson was awesome!
- Anthony M.
- Verified Homebuyer
- December 30, 2021
- Punta Gorda, FL
Brooks the salesperson was awesome!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent service with warranty repairs, quality and closing not a great experience
- Viswanath N.
- Verified Homebuyer
- December 30, 2021
- Mount Holly, NC
Make sure all issues are closed before closing. Expect to spend 10% (paint, kitchen pantry wire mesh, doors) more on fixing poor quality related work. Extremely pleased with the layout of the house including linen closet space. Excellent warranty service provided by Kelly, superfast and responsive.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Lennar - This was good working with super and sales rep they were helpful
- Anonymous
- Verified Homebuyer
- December 30, 2021
- Clinton, MD
This was good working with super and sales rep they were helpful and answer all our questions and concerns.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 3
Lennar - We were not disclosed the Villa fees upfront.
- Jennifer B.
- Verified Homebuyer
- December 30, 2021
- Hudson, FL
We were not disclosed the Villa fees upfront. House was not complete on closing day. As well as many repairs needing to be done upon move in.
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 1
The quality of craftsmanship and appliances were below par
- Janos B.
- Verified Homebuyer
- December 30, 2021
- Henderson, NV
For a new home and the lennar name the home should have been in better quality when we received it and the appliances are below par. Very noisy. Paint all over my upgraded flooring and even after someone came out to clean it a second time before we got the keys paint still on the floor
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 5
Lennar - I appreciated the email updates so we could stay on top of the
- Cassandra F.
- Verified Homebuyer
- December 30, 2021
- Jurupa Valley, CA
I appreciated the email updates so we could stay on top of the building process.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Lennar - Lots of issues But takes forever to resolve Our settlement was
- Jai S.
- Verified Homebuyer
- December 30, 2021
- Clarksburg, MD
Lots of issues But takes forever to resolve Our settlement was 8/31/21 but I don’t have a schedule for repairs
Total Score 3
Quality 2
Trustworthiness 4
Responsiveness 2
Ewerton, the construction manager is excellent
- John C.
- Verified Homebuyer
- December 30, 2021
- Las Vegas, NV
Good builder and responsive. The office is good too.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Lennar - Walk thru was fast and not complete.
- Anonymous
- Verified Homebuyer
- December 30, 2021
- Crandall, TX
Walk thru was fast and not complete. Many exceptions to close. I was given the wrong key when I closed. People were working on my home after I CLOSED without permission from me. My garage just got fixed 3 plus months later. The light switch to my laundry room is behind the door. With all that being said, I know nothing is perfect. I recommend a very thorough walk thru.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 1
Lennar - Sales person was very responsive and friendly.
- Wenwen D.
- Verified Homebuyer
- December 30, 2021
- Wesley Chapel, FL
Sales person was very responsive and friendly. Overall very satisfied experience
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - What good will it do.
- philoir C.
- Verified Homebuyer
- December 30, 2021
- San Antonio, TX
What good will it do.
Lennar responded:
Hello Philomena, thank you for your review. Please feel free to reach out to us at corporatecustomercare@lennar.com if we can provide support. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
60 day list
- Nancy N.
- Verified Homebuyer
- December 30, 2021
- Cedar Lake, IN
I’ve been in my Balsam duplex for 4 months now and love it. However the 60 day list hasn’t been acted on yet. I did give them a list and I do understand they are busy but it’s been 4 months since I closed
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Your refusal to stop calling me about using your mortgage company.
- Kody C.
- Verified Homebuyer
- December 30, 2021
- Princeton, TX
I spoke to 4 different people letting them know each time that Id rather pay more money than use the Lennar mortgage company. Terrible sales ethics on your part. This one terrible part of the experience is what ruined it for us. Don’t email/call me about this. I’m tired of talking to your people.
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 4
Lennar - Lennar rushed to close us despite not everything being finished.
- Anonymous
- Verified Homebuyer
- December 30, 2021
- Punta Gorda, FL
Lennar rushed to close us despite not everything being finished. Last minute work was done and rushed to meet the Lennar business quarter close.
Lennar responded:
Hello, thank you for sharing your review. We want to apologize for your rushed experience. If we can provide follow-up or support moving forward please don't hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Lennar - It says a lot when you speak to neighbors and they all share
- Richard K.
- Verified Homebuyer
- December 30, 2021
- Venice, FL
It says a lot when you speak to neighbors and they all share the same problems and frustration with the builder as you do. I dread the problems I might come across 5 years from now.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 4
Lennar - It was nice from the beginning to the end .
- Juan R.
- Verified Homebuyer
- December 30, 2021
- Denver, NC
It was nice from the beginning to the end . Stress free
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 4
Professionalism and communications
- Dale S.
- Verified Homebuyer
- December 30, 2021
- Punta Gorda, FL
Erik was relaying all the required information. Will Moran at Lennar Eagle mortgage was excellent to work with again.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Mortgage
- PJ P.
- Verified Homebuyer
- December 30, 2021
- Lakewood Ranch, FL
Attempting to obtain a mortgage for the property was torture. I finally paid cash just to get it over and done with.
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - As I have reported before, No one showed up for our scheduled
- Lou H.
- Verified Homebuyer
- December 30, 2021
- Venice, FL
As I have reported before, No one showed up for our scheduled walk through after it had been delayed because the Townhome was not ready. Our new closing date was scheduled but was not completed as scheduled because the townhome was not ready. No one helped us try to reschedule the closing or complete items on our punch list. Lennar forced us to close before the home was finished, We received a call around 7 pm with no previous notice on the last day of the month from a remote notary to close on the home. I was very disappointed with the sales staff in particular.
Lennar responded:
Hi Lou, thank you for sharing your review. We are sorry and disappointed to hear about the poor service you received during what should be a joyous time. We want to apologize for your experience with the sales staff as well. If you have any items that need to be addressed or additional information you would like to share, please do not hesitate to reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Great home for a growing family
- Clinton Y.
- Verified Homebuyer
- December 30, 2021
- Friant, CA
Couldn't be more pleased with the home itself. Me and my growing family absolutely love the home. There have been mostly mild issues (paint chips, scratches, broken tile, missing electrical outlet, etc.) But when lennar has been contacted, every single has been taken care of and incredibly quickly. As much as we love our new home, it has been a great experience working with everyone at lennar. Lennar finance, title, construction, everyone has been great. Special shout out to Jim. He is always incredibly responsive.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Responsive and professional
- Steven M.
- Verified Homebuyer
- December 30, 2021
- Lakewood Ranch, FL
The unit is amazing and well built
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 4
Awesome Lennar
- Alfonso L.
- Verified Homebuyer
- December 30, 2021
- Zephyrhills, FL
Great Experience and Awesome Team many thanks and looking forward to work in the future with them for more properties, Yumi, Vicky, John, Josh all great
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The realtor, Letta, instantly made me feel at ease and created
- Lori N.
- Verified Homebuyer
- December 30, 2021
- Osseo, MN
The realtor, Letta, instantly made me feel at ease and created a point of contact I could trust. She is highly knowledgeable of her inventory and made suggestions that fit my needs.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
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