Lennar Reviews

Well we moved in and were told if there are any problems there a web page put all your problems there....If to bought a phone and I told you that there was a web site to go to if you have connection problems and you can't get on line how would you feel ?we have nails backing out..flooring problems..and paint that has piled back drive way cracks and you can't even have someone stop by know instead you send out surveys to make you feel better See how good we are..Ya no.....word of mouth go's a long way

workers may not have very much experience on certain job done work on this house like paint putting fixtures.paint wasn't done right

I hate Lennar's Everything's Included program. Buyers spend hundreds of thousands, sometimes millions for their homes and can't even do something as simple as select what color cabinets or countertops we get. The Everything's Included program is just a way for them to streamline their building process, make as many homes as fast as possible without giving buyers the option to make a house a home.

I have a poorly made follow up on warantty repair, I kept recieving a docusing which I was not confirming I was emailing the person which sent it, but not feedback at all. Terrible service,

Do your homework. Really critique the model homes. Be vigilant during the building process. Submit tickets after you purchase.

Take your time and if the person working at the office cannot Focus ask for someone else. I could have included more things I wanted after I spoke with neighbors. Also when I signed I would call and ask questions and never a response. Also contact Lennar Higher Level and Basically they protected the employee and only excuses. I liked the All Included but was it worth it? First Impressions stay with a person. Homes in Florida are not the Standard I expected. No interiar wall insulation for example

I am a repeat customer with Lennar and this experience was not at all like my first one. So many things were wrong with the house and we purchased in May. I was built too fast and no one paid attention to details. I would not recommend Lennar to anyone

Poor quality control during the build. House next door has been half built for 6 months and I have a constant flow of trash in my yard. Lennar mortgage company was a nightmare to work with.

I love my new home. Lennar had great floor plans and a variety of finishing options both inside and outside the home. Unfortunately there were some issues. Home itself was great. If you end up being a winter build, be ready to go through a maddening spring. If you close on your home in the winter, you do not get a driveway, sidewalk, or sod. This makes sense given the winter conditions. Here comes the fun part, so that Lennar can make its fiscal numbers, once spring comes, they prioritize their monthly closings first and the winter closings go to the bottom of the priority list for sidewalks, driveways, and sod. The have poor communication about this and try to avoid being straight forward about their practices, they just keep saying “soon” when you ask for updates. The end up laying the sod late in the spring and it doesn’t survive, but they don’t care because they checked the box. ... More

We love our floor plan and neighbors, but are really disappointed with the quality and expectations that Lennar has of its subcontractors. Apparently our standards are too high for a production builder.

My property happens to be the end unit on the side of the busy road where cars come at 45 MPH. I have taken photographs highlighting the need of the fencing similar to the fencing adopted by neighbor communities in Amberley area who are on the same side of the busy road. I wrote a note to Lennar sales, Lennar land department.. still they are not addressed. Their say is, its not in the layout and cannot be actioned upon. I have been asking the sales team to direct me to someone on the land department to talk about my concerns, I have never been directed till today. It has been almost 4 months after I closed and moved in. Yet to get a answer. THis is my biggest concern. I really want someone from LENNAR land department or someone higher up in the hierarchy to contact me to discuss this issue. ... More

I love my house, the workmanship is great but I am very disappointed that the swimming pool will not be installed until the summer or 2021 when I was told it would be built by 2020. Management has not reached out to make accommodations for us to perhaps utilize nearby facilities until the pool is place. Also there has been a recent decrease in the value of townhomes in Grand Bees which is very disconcerting.

Craftmans ship is terrible. Trim used is cheap wood. Paint was terrible and all over our flooring.

1. The licensed realtor-sales representative from Lennar informed us we were REQUIRED to use Lennar Title for escrow services. When we cited the Nevada law that Buyer may choose Escrow company, she referred us to the Division President in Reno. He agreed we could use our own Escrow company, but would forfeit up to 6K in closing cost incentives. Surprised a licensed real estate agent would say we were REQIURED to use Lennar Title. 2. Appliances - Appliance package is advertised to be GE Profile for “dishwasher, microwave, Range”. Most models have the range, but two largest models, the Rapallo and Portofino, which have a double wall oven and cooktop. The marketing does not specify this difference. We confirmed with sales agent ALL appliances would be GE Profile. Upon total walk-thru, day prior to closing, we confirmed the cooktop was GE, but not the top end Profile line. Again, spoke with Division President about the issue, no upgrade was offered. We were not happy about not having all Profile line. 3. During the purchase process, our sales agent told us the elevation brick veneer would be the brown/tan brick. As our house neared this phase of construction, we requested confirmation again of brick color, this time she informed us it would be RED and could not be changed. This was NOT what we wanted. Again, spoke with Division President who agreed to revise, only after we’re provided the written text indicating initially the brick veneer was “not Red”. 4. We ended up using Lennar TitlrEscrow and shortly after we received an email informing us our deposit of $198,825 was deposited into our escrow account by another buyer. They were unaware of the error until we advised them we had not made any deposits of that amount. An experienced escrow agent should never make this mistake and if they do, should notify all parties of the error immediately. 5. We advised Lennar Escrow agent how we specifically would like to take title in our Trust name. She became very judgmental, argumentative, and demeaning “have you ever taken title in Nevada and do you know the Nevada law, etc”. And how she had been doing this for 30 years” Was not professional 6. After numerous calls to schedule a design appointment at ILG, we finally were successful. We were trying to coordinate when in town from So Cal. The the rep we were assigned was not there so met with another associate. She showed up hard counter surfaces for bath and kitchen. We chose the same product for both. Only did we find out later, the material was not available in the kitchen. We had to reselect something we were not thrilled about, VERY LIMITED, not so great choices especially given the many options that could be available. We did not have any samples mailed to us so was hard to really see what we were getting. 7. Design elements are way out-dated. Kitchen knobs only. Would have preferred handle pulls, top mounted round bath sinks instead of under mount rectangular ones, unfinished garages, very limited flooring options and exuberant costs. I’ve bought new homes from Shea and Toll Brothers and had significantly much better experiences all around. Would not buy another Lennar home. ... More

The house has been fine. There are a few things we’ve discovered that are sub-par but all in all its okay. They are for sure doing some things on the cheap. The buying experience though-the worst. Def recommend getting a realtor.

I will not go into every bad experience, but I will say that I would NEVER refer anyone.

You guys gave I price when I signed the contract and a different price doing closing. And you guys have us the 3% for the realtor and she didn’t received it.

This was not a good experience. It was terrible to be honest. Multiple times a week, sometimes daily, for months, I was having to fight for getting my home. Lennar tried steering (which is illegal), tried to act like certain promotions weren’t valid even though I had the marketing emails to prove it. Jason at Lennar mortgage told me this verbatim “You won’t be able to buy this house if you have a million dollars cash.” Which, to make you aware, my home was $854,990. So… that was a fun conversation. They made me apply for my mortgage through Lennar even though I didn’t want to use them. They ran my credit 3 times even though they told me it would be once and it would be a soft pull (all 3 were hard pulls by the way). And then when I brought in my broker and the credit union I used to get my loan, Lennar tried to tell me that they “could not guarantee my incentives” if I went with them and tried to force me to apply with, what they called, a “backup lender”. Even though I already provided them with my pre-qualification letter. This is called steering and that is illegal in the state of California. Over and over again the level of incompetence, manipulation, gaslighting, lying and trying to act like conversations never happened were truly like I was living in an insane asylum. I had to start adding my broker and realtor to every call PLUS I recorded every conversation moving forward for good measure. Oh, regarding realtors… they DO NOT like you using outside agents. Just know that if you plan on using one. But they pay a $20k flat fee to outside realtors so be sure to use your own and bless one of your friends. Keep a close eye on their marketing emails as well because then sometimes you’ll see an extra $5k bonus for your agent. Make sure your agent is with you from the very first time you visit as well because they HAVE TO BE THERE in order for you guys to get the $20k. They of course will not tell you that. Also, keep an eye on their website for the home you want. They told me my house was going to be $874,990 and then they posted it on their website as $854,990 so me catching that saved me $20,000 even though they tried to say it was a mistake. But I had screenshots to prove it and once it goes live, that’s marketing and it has to be honored. A major thing I’ll have you all know is that they NEED to seek these houses. They’re going to negotiate and you will get what you want if you’re willing to fight for it. After 3 months of negotiating, and putting up with their garbage and pushing back on it, I got my house and all the incentives I negotiated for. I promise you can do the same but don’t let them bully you as much as they WILL try. I love my house and I love this area. It was worth the struggle. Now onto the level of construction. These homes are built EXTREMELY cheap. Hollow doors, tons of hollow walls, and there’s dozens and dozens of cut corners to save their cost on building and construction. Pay VERY close attention to your walk through and make sure you hire your own home inspection to be super thorough with everything. Make them fix EVERYTHING. They don’t have to by law for some but if it’s a code issue, they have to fix it. There are still plenty of things that need fixed in my home and it’s been over a month. Again, I love my home and the area but make sure you don’t let these people push you around. If you want to talk to me and get any advice etc, I’m more than happy to help. ... More

Sales Esther was excellent throughout the entire homebuying process. She was professional, helpful, and very responsive. She was the person we were most satisfied with during the whole experience. However, there were several disappointing issues. First, we originally chose Lennar’s own home insurance, but due to the staff’s lack of follow-through and delays, the paperwork was not completed for nearly two weeks, which almost caused a delay in closing escrow.This is the most reason I am not happy ,so unprofessional!Second, the workmanship and overall home quality were rough. Some of the issues identified during the walkthrough were still not resolved, and after moving in, we found even more problems. Third, our lender clearly used all of the builder credits in the documents, and everything on their side was very clear. But when we signed the final paperwork, we found errors in the numbers, and not all of the builder credit had been properly applied. It seemed that the documents were not carefully reviewed. ... More

very poor quality build. our sod is all dead. we closed in february and when the grass woke up this spring it's mostly weeds and dirty. we also have huge divits all over our yard it seems that they just threw the sod over the construction site without regrading. and lastly huge puddles of water in between our houses. (lots of drainage issues) quality of the home is average. lots of things to complain about but it's a builder home. it feels like someone put this house together in a few months wiich is exactly what happened. does not feel like the quality we should get for a 640K house. ... More

We went in with such confidence because of the reputation and the name. The sales experience was actually exceptional. The lending and underwriting was very, very good however, the closing was horrific. We were not acknowledged at all. It was horrible. A lady lead us to in an office; didn’t introduce herself; she went back-and-forth from one office to another telling us what to sign didn’t ask us if we had any questions. thank goodness our attorney arrived (late) and he did have some questions and called them out. Their attention. It was the most dehumanizing experience we ever experienced with one of the most important purchases of our lives. we were in total shock it was just terrible. The closing was absolutely terrible. The walk-through was someone we thought started as a good experience, but when we started questioning the craftsmanship and just the finishing touches, the person instead told us what not to do and when we asked about the quality of the peeling edges even the bottom part of the cabinet was broken off, he literally told us on the walk-through to get a touchup kit at Home Depot. details were not there —super disappointed expected so much from Lennar like a welcome folder instead, we were left with little piles of the empty boxes that they used for like our doorbell. thermostat for us to QR code whatever we needed but nothing about where to contact the homeowner association. Nothing about our mailbox key it was so just ruined. The experience was ruined. We ended up going through bunches of links from our initial contract to get us to one person who could tell us what’s what. I hope this doesn’t happen to first time home buyers. Not what you expect from Kennar ... More

1. Purchasing process. We agreed to a price and began the process the next day they backed out and said oh well the price went up 30,000 sorry. This was after the agreement. A few weeks go by and they keep contacting me trying to get me to pay the higher price eventually after the market slowed they came back down to the original price but told me i had to close before end of day (it was 5pm we were up until midnight) 2. During the inspection dates were not communicated and the home was not ready for walkthrough, 3. During the inspection numerous thing were noted. AC return unit interior was missing paint, had damage, missing seals, chipped door. Railing to the stairs was loose/ not installed properly about half the interior doors had some kind of damage 2 so bad the entire siding all the way down had split off Blinds that were broken Oven was damaged (but did get replaced after mentioning it a few times) Door handles in the kitchen were different finishes The front door was mangled damaged to the bottom, scratches etc. 2 different kinds of paint used and mismatched in the stairway. Still has not been fixed 3 months later. different door handles for the master bedroom that still have not been fixed. Random lumps throughout the second floor under the carpet. Sprinklers aimed at driveway putting hard reclaimed water on your car. Most of the repairs done with made with painting over it, caulking over it, or gluing it. Recommend hiring your own inspector. ... More

Garage door hit by workman, repaired door, only problem the metal frame was also hit and door does not close properly. Electrical had to be replaced because wires touching metal screws. In attic you can see outside to siding. I would expect for the price of the home to have better workmanship.

Our home has some nice amenities (Frigidaire kitchen appliances, ring doorbell, keyless entry, and second floor laundry, Our inspector found several areas that needed to be addressed. The powder room door did not latch. It was fixed but there is a big gap so we can see into the powder room from the kitchen and we can see the kitchen from inside the powder room with the door closed. ??? The carpet shows areas that were pieced in that are noticeable. The carpet in the main suite doorway shows stress from how that was installed. The woodwork along the stairway was pieced and there is a noticeable junction of the two pieces. The finishers must have noticed it and applied some caulk to remedy the situation. It did NOT remedy the situation. The toilets are of a "builder grade" quality. 2 have clogged within 5 weeks of living in the home. We have NEVER had an issue with a toilet clogging even when we had a septic system in one of our homes. We are looking into having to replace the toilets as there seems to be no remedy to this problem even after the Lennar warranty people were out here twice. The online reviews note an issue with clogging with the ProFlo toilets. The water heater is on the 2nd floor and we get ample hot water upstairs. However, the kitchen sink and powder room sink on the 1st floor take gallons of water before we get hot water there. Every other home has black "braces" and a handle on the garage door. We are the only home that does not have that. ??? The issues in the home just make it look like it was "thrown together" to get it sold with no pride in workmanship. If my name is going on something it has to be right. Apparently Lennar does not share that sentiment. ... More

We bought our Lennar home as part of a package deal, with our daughter’s family also buying a home on an adjacent lot. Our daughter’s purchase was contingent upon them selling their house in another city, and our purchase was also contingent upon them selling THEIR house. The purchase agreement had a closing date, which Lennar reps said they would continue to move until the deal was concluded. Our daughter’s house didn’t sell during the first closing date in the purchase agreement, and Lennar amended the agreement to a closing date a few weeks later. Our daughter’s house still did not sell, after several price reductions and many showings and open houses. When the revised closing date came, Lennar gave 48 hours notice that the closing must happen or the purchase agreement would be cancelled. Lennar rep said they never said they would continue to move the closing date, although my wife and I, our daughter and our real estate agent all heard them say so. This caused much anxiety and unnecessary pain. Not a good experience. ... More