Lennar Reviews

I initially started working with one man he was no help helping me answer my questions. Meant with him twice before a purchased my home. Then he was gone. No one ever contacted me again. Tried to call and got no answer. Finally I drove up here to see what was going on and I was told he left the company. That was it. Finally I was told someone would contact me . No one did. I drove here again. Approximately 2 hour drive. This man in the office said he had a headache and couldn’t talk to me because he was going to lunch. I waited with my friend, another hour and a half when he returned. I walked in his office and said I just have a few questions about my contract. He grabbed my contract looked at what I had circled threw it at me, tearing it and said go home and read it again. My friend and I were in shock! I had just spent over 6 hundred thousand dollars and I was treated this badly. I went to a lawyer to get out of the contract but was told I was stuck! I was so terrified I had made the biggest mistake of my life. Nothing changed until I finally got word the home was finally ready. I had been assigned a new rep and she answered my calls . After I moved in the cooperation was unbelievably better. My girl assigned to fix the things that had to be changed were handled so well and the people were so friendly and supportive and followed through beautifully. But the beginning was so horrible that I have a hard time getting past it. ... More

Buying a new home from Lennar began with our excitement about owning a brand new place. Lennar Construction builds a good product, and they have been responsive in the fixes and finishing touches of our new house. We also used Lennar Mortgage as our mortgage source, incentivized by the $5k discount offered at closing. But this meant the buying process had my wife and me on one side of the contract, and The huge Lennar company—Seller and Mortgage arms—on the other. They drove the whole process, relentlessly and unilaterally, always at their convenience and pace, and penalized us when we couldn’t meet the unrealistic deadlines they imposed, due to delays which they knew were outside our control. We felt batted around and manipulated. In the end Lennar charged us far more than that $5k at closing. Buying from a private seller, using an independent mortgage source, would have been a much fairer and better experience for us. ... More

I would never want to work with Lennar mortgage again. I have bought several homes before and this was the worse experience. The house seems good so far and maintenance has been excellent.

Poor communication during buying with sales finance and title people once we gave our Ernest money no one cared to talk anymore it seemed. I had to call and chase people down to get updates and answers and didn’t get that first time home buyer experience pretty much left in the dark till the day we closed and it was all about two minutes of here’s your keys congrats bye But anything after the home buying experience has been great if we have had any issue our ccr has been awesome he stays on top of things and stays in contact with us to give any updates available great customer service on his end ... More

The overall homebuying process was one of the most stressful and unpleasant things I've ever been through... That being said, we'd do it all over again. We originally went into contract in 10/2021. Our purchase was contingent on the sale of our (at the time) current residence. Lennar made us agree that we would close on the sale of our current home by the beginning on 12/2021 in order to move into our new (Lennar) home in 1/2022. We held up our end of the contract, they did not, and as time went on it was very clear everyone knew there was no way the home would be done by then. Our family was left without a place to live until the end of 5/2022, when we moved in. We were told to "just stay with family" or "find temp housing". Both my husband and I are from other parts of the state/country with no local family and temp housing that accepts pets was very costly. Lennar agreed to reimburse us for the difference between the temp housing and our new house payment, but that still would have required us to front the nearly $20k+ it would have cost. Title was THE WORST. Their emails were rude, they were VERY unresponsive and they weren't always completely honest. We were passed along to 3 different sales agents and I was never really sure who was calling/texting me - That being said, Amy, Victoria and Amanda (who I spoke to the majority of the transaction) were all very nice and patient with me. The only way we could get reasonably accurate time frames/updates was to come to the homesite and speak to the construction team - I have nothing but positive things to say about Russ, Shane and Jason. We were the first ones in this series to move-in (so they're still out here building) and they are still super helpful when we have questions, minor fixes, etc. Ultimately, we found out we recorded at 5:09pm on the final day of closing... the day our rate lock expired. Needless to say, by the time they called me, I was in tears. We were told via phone we closed and given a lockbox code so we could come to the home and let ourselves in. No gift basket, no welcome note, nothing I expected from a company as esteemed as Lennar. In fact, to date, I've never met any of our sales agents. In the end, Lennar is reimbursing us for the cost of our movers and storage, they credited us $2300 on the purchase of the home and they covered the first 5 business days of gas/electric/water services. In the end, we LOVE our home. The craftmanship is better than we expected from a tract builder, the finishes are beautiful and we LOVE our new neighborhood. We're within walking distance of 3 really nice parks, with a very large soccer/baseball complex going in as we speak. Even if we knew how awful the experience would be before going into contract, we still would have moved forward with the purchase because we are so in love with our new home/neighborhood. ... More

Mike was very helpful with the process, and made things easy to understand.

Lennar charged me an excessive daily fee for delayed closing beyond my control. The sales rep was callous and insensitive,. She tried very hard to take my home from me in order for Lennar a multi billion dollar company to benefit from the drastic increase in housing prices in the 8 months since I signed the contract which was before building began. I felt terrorized and victimized.. It was very traumatic

We had nothing but radio silence and issues when we were actually going through the buying process with Lennar, however once we moved in, we were taken care of with nothing but white glove service. Anytime we had an issue, or had a repair needed, we were taken care of or fixed up within a week. Crazy to think they were the same company. If only everyone at Lennar operated like the on-site sales team. Thanks to George, Daniel and Klarissa!

Derrick was very helpful and made sure we was taken care of

I’m in the military and my wife was going to be closing by herself. Just like every other time, I made a power of attorney authorizing my wife to conduct all legal matters. It took multiple explanations that my wife would be closing in the house and I would’ve unavailable and Lennar acted like that wasn’t possible. Even wanted a written explanation why I wouldn’t be available. That information is not only unnecessary due to having a POA but confidential due to military operations. On the day of closing Lennar never even showed up and missed the time they put out for the closing. Upon finally closing we couldn’t even get into the house because they gave us the wrong code. ... More

Two months dealing with breaker issue in bedrooms, still not resolved. Losing power every week once they think it is corrected. Large ant hills around property, now my issue to deal with, HOA too restrictive on storm team colors, making us use very dark brown on White House’s, HOA using my wrong email address on denial letter, now asking for another month to review colors they are making me use. Just too difficult for the price of this house.

I would not recommend Lennar based purely off the customer service. I received my keys one week after closing, as it was the first time going to the investment house far from where I live. I entered the home and hot water is blasting in all sinks and tubs given it was also the weekend of a freeze. The builders opened all the faucets to protect the house, which is a good thing, however, I am having to pay the water bill for faucets that I did not open. And prior to even visiting the house. This is absolutely insane. I issued the water bill with exact times that the water was running to the office and they are only covering half of a $220 water bill, despite knowing I did not open these faucets. I should not be responsible for stuff prior to my visit to the new investment house. ... More

I was disappointed in my experience as the communication from all teams involved was inconsistent and created financial burden for me. I went through three different mortgage people with no awareness of the changes happening, my move in date changed multiple times with no communication and my sales team just blamed everyone else. This is a big company and the multiple failure points was very disappointing. Take ownership within each team for each family.

Lennar very aggressive closing date, wasn't very accommodating.

Although the home buying experience was pleasant and the people professional, the quality of the home is unsatisfactory. The fire alarms had old batteries and went off several times, resulting in the fire dept coming to our house. An outside irrigation line was broken underground and resulted in a completely soggy back yard. Chinch bugs destroyed our front yard and Lennar simply plopped new sod directly in top of the bad grass.The back yard is comprised of more weeds than good grass. Our trees were not tethered and leaned over badly in a wind storm. This is the fourth new house we have owned and, by far, the worst home we have purchased, regardless of builder. I cannot recommend Lennar to a potential home buyer. ... More

The title company doesn´t respond emails. It´s really a shame

I think it's like any other townhome community. As far as the building when you basically are doing copy and paste construction there should be no flaws, sloppy workmanship happens.

Sloppy finish work on floors and trim work caulking. Ramon very helpful in trying to resolve issues. Learned I really received NO buyers incentives of any value when it was all said and done. Love the community and Floorplan, but cannot say I'm over the moon happy with everything.

Communication was a big issue during this process. I diffinitely would not recommend using Lennar Lenders. My sales representative Laura went Mia after the signing of paperwork. No photos were sent during building process as promised. There's been some issues after purchase that been addressed immediately i must say customer service after the purchase has been great. I love my house and my community. Didn't like the process at all.

This is the first time we have bought a home. We decided to go with a new build in the Woodruff area. The sales people and finance people were great. Once we were in the home it was hard to get a hold of the HOA over our neighborhood. I will say to read the CCRs before you put down any earnest money. They are not transparent about that. We have a few pets a lots of children. We wanted to put up a fence. They say explicitly that you can’t do chain link or wood fences. They want you to get a black picket fence. There are two other homes in the area with white vinyl fencing. So we decided to go ahead and ask for the white vinyl as the dogs can jump over the black picket fencing and there is no privacy with those. The HOA approved our request but only with constant hounding. It took months for an approval and they have it written in the CCRs that they can take as long as they want to get back to the home owners with an answer. Well, we decide to go ahead and order the materials and get a contractor to schedule us for install. Two days before the installation of our new fence the HOA sends another email stating that they have to revoke our approval because Lennar “the builder” decided they don’t want us to have white vinyl and we have to stick with the black picket fencing. The HOA even wrote in an email to me stating that they are all for the change to include the more modern fencing options but they can’t do anything against Lennar. Now I have to spend more money on legal counsel and will be looking to sell my property if we can’t get this settled. By the way, we can’t get a straight answer for anything, Lennar points us to the HOA and then the HOA points us back to Lennar. I highly recommend doing all of your due diligence. If you are a new home buyer please please read your CCRs before committing to anything. Lennar is not on the home buyers side, they only want you to buy their homes. I mean we are working to bring up the value of our homes and feel comfortable in them. ... More

The home buying experience was unfortunately horrible. Each step of the way we were rushed to make important decisions and make large payments without fully understanding the process. Complete and written guidance was not provided to us in advance. The staff tended to appear as if they were looking out solely for themselves/Lennar, rather than the customer, oftentimes cutting corners or excluding critical information.

It seemed to me that the communication was lacking, we had to buy from Lennar because it was a new home, but I would not recommend them as a mortgage company.

Hard to contact responsible party.

The construction side was great, they were attentive, prompt, fixed any issues right away, communicated well. The mortgage side was awful. They messed numbers up three times, over a month later told us we weren’t qualified to begin with, all because they never factored in 3/4 of our income from the very start. Too many people to talk to, no one knows what’s going on. Concerning payoffs is a joke. We paid down 90% of what we owed, provided more than enough proof that we did so, then argued that we had to pay Lennar the full amount still, we did. Lennar told us they’d cut us a check for the full amount we owed then other companies would pay us back the difference. That’s not what happened which led to more confusion. Horrible experience on the mortgage side. Never again will we buy Lennar nor recommend the company based on that. You’d get more stars if it was even slightly better, but it wasn’t. It cost us a few thousand more because we had to keep renting because no one could get their act together and figure simple things out that were on the most basic level of their job description. ... More

Loan officer Craig was horrible and I almost lost the Lennar home based on all the mistakes he was making. Sam and Jennifer were great