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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 22030 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

22030 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

I Would Buy From Lennar

  • Julie W.
  • Verified Homebuyer
  • January 25, 2022
  • Punta Gorda, FL

Everything has been wonderful, so far! The property, the condo and the amenities are wonderful!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Angelica was very helpful.

  • Brendan D.
  • Verified Homebuyer
  • January 25, 2022
  • Crown Point, IN

Angelica was very helpful. Great individual to have on your team.

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 2

Lennar - Its a great experience for a first time home buyer you guys did

  • Glenda V.
  • Verified Homebuyer
  • January 25, 2022
  • Carson City, NV

Its a great experience for a first time home buyer you guys did a great job

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

SHODDY WORKMANSHIP

  • Anonymous
  • Verified Homebuyer
  • January 25, 2022
  • Punta Gorda, FL

From the drywall to the outside of the house, the workmanship is far below standard. Example: Outlet covers that fall off when you put in a plug. I can't believe I paid this kind of money for the value of the workmanship. Many corrections still not completed after almost two months living in the house.

Lennar responded:
Hi, thank you for this review. We want to apologize for the disappointment and frustration you have faced regarding the finishes of your new home. If you have any items that need additional attention, please send us a note with any details you can provide at corporatecustomercare@lennar.com, so we can follow up with the team. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 3

Responsiveness 2

Lennar - I love my condo in Monroe Parke community.

  • Aleksandr T.
  • Verified Homebuyer
  • January 25, 2022
  • Monroe Township, NJ

I love my condo in Monroe Parke community.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - As a repeat home buyer, the experience was good but not great.

  • Anonymous
  • Verified Homebuyer
  • January 25, 2022
  • Sharpsburg, GA

As a repeat home buyer, the experience was good but not great.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar had an opportunity to do great things and fell short.

  • David M.
  • Verified Homebuyer
  • January 25, 2022
  • Thornton, CO

It felt like they were just an assembly line putting a product together.

Lennar responded:
Hi David, thank you for the review. We want to apologize for any issues you have faced and the poor experience this has caused for you. If there is anything we can do to help going forward, please send us a message at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 3

Communications and construction updates

  • Alfonso C.
  • Verified Homebuyer
  • January 25, 2022
  • Charleston, SC

Lennar has been a great company to work with, beautiful designs, quality construction and open communications with sales and project management. I definitely recommend them

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Lennar - We love our floor plan but are extremely disappointed with the

  • Kristina T.
  • Verified Homebuyer
  • January 25, 2022
  • Punta Gorda, FL

We love our floor plan but are extremely disappointed with the quality of work on the house and feel like short cuts were probably taken. We are also displeased with the bidding and made the whole process feel like a car sales deal and more like a number not a home buyer. I wouldn’t recommend Lennar to anybody.

Lennar responded:
Hi Kristina, thank you for this review. We are sorry to hear about the disappointment you have faced regarding the quality of finishing in your new home. If there are any outstanding items that need follow up, please contact us directly at corporatecustomercare@lennar.com and we will assist. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 3

Lennar - Very easy.

  • Anthony P.
  • Verified Homebuyer
  • January 25, 2022
  • Denver, NC

Very easy. Great streamlined process from sales all the way to closing.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - We had a nightmare moving to our new Lennar home in Rosemount.

  • Sumi P.
  • Verified Homebuyer
  • January 25, 2022
  • Rosemount, MN

We had a nightmare moving to our new Lennar home in Rosemount. We had several issues with most of the appliances(Refrigerator, Cooking range, Dishwasher) doors, weather strips. We had service personals at home every other day for a month to fix issues. New home consultant helped us escalating issues and replacing defective appliances. Warranty support representative addressed most of the issues on time.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 4

They care more about quantity than quality... it's sad.

  • Thu C.
  • Verified Homebuyer
  • January 25, 2022
  • Riverview, FL

Everyone blames someone else, no one takes responsibility. They try to do the minimum and talk over you until you become so frustrated you either give up or walk away. The construction manager had no clue what was going on in our house. The paint was horrible inside and out, the grout had holes, the cabinets were rubbing and needed adjustment. The front door was crooked and the paint job was horrible. The garage door had no handle. All of our neighbors had similar issues. These are peoples homes...take pride in your work.

Lennar responded:
Hi Thu, thank you for sharing your review. We want to apologize for the numerous disappointing issues you have pointed out regarding the quality of your new home and frustration this must have caused. If there is anything you would like us to follow up on with the team, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Lennar practices bait and switch tactics, beware!!!

  • Michael David H.
  • Verified Homebuyer
  • January 25, 2022
  • Erie, CO

We purchased a model (Prescott) that Lennar did not model on-site at the community we were buying in. Therefore they used a virtual 360 Tour online to let us “walk through” the home virtually. They assured us that the online tour represented the home accurately. The tour showed several high-end structural options in the home such as a gorgeous butlers pantry with glass faced cabinets, and dual shower heads/controls in the master shower, as well as tray ceilings in several rooms. Keep in mind that Lennar is an “everything’s included” builder so their models are “what you see in s what you ...

Lennar responded:
Hi Michael, thank you for taking time to write this detailed review. We want to apologize for the frustration and disappointment you have experienced due to poor communication during the purchase of your new home and following cooperation with the team. If there is anything we can do to help, please reach out at corporatecustomercare@lennar.com and we will follow up with the team. - Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 2

Responsiveness 3

Lennar - Never met my sales guy.

  • Anonymous
  • Verified Homebuyer
  • January 25, 2022
  • Crandall, TX

Never met my sales guy. Wasted money on a flight after getting direction from the sales guy. The loan office gave poor customer service. I understand they are under pressure for year end closing but... not acceptable. Quality of the home build is below standards. Based on my overall experience I will never purchase Lennar

Lennar responded:
Hi, thank you for taking time to share a review. We are sorry to hear about the communication issues you had to face during the purchase of your new home. Additionally, we would like to apologize for any frustration caused by the quality of the finished product. If you have any items that need additional attention, please do not hesitate to contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - They did not meet move in dates.

  • Sandra R.
  • Verified Homebuyer
  • January 25, 2022
  • Lakewood Ranch, FL

They did not meet move in dates. Walk thrus we’re a waste of time as nothing was completed. Now that we are here we sent in a list of repairs two weeks ago and have not heard from them. Not sure what the procedure is but two weeks and more is unacceptable. Joey in sales was very nice and did a great job. Waiting till all is done and we can start to enjoy our home.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 1

Nothing special

  • Anonymous
  • Verified Homebuyer
  • January 25, 2022
  • Barnegat Township, NJ

Experience was ok, house ok , service all just ok. Nothing special about this builder especially if you like a lot of crooked things like Ceilings, window sills and walls,

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Quick to close the sale, slow to finish the build.

  • Scott D.
  • Verified Homebuyer
  • January 25, 2022
  • Lakewood Ranch, FL

Home wasn’t close to finished for the walk through and wasn’t finished for closing. Almost two months on and I am still running around trying to get them to complete projects. I gave them four stars for trustworthiness only because I believe it will get completed.

Lennar responded:
Hi Scott, thank you for sharing your experience with us. We would like to apologize for the ongoing frustrations with getting items completed in your new home. If there are any items still outstanding in which we could provide assistance, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 4

Responsiveness 1

Lennar - Corporate needs to take off the suits and put work clothes on

  • Vanessa C.
  • Verified Homebuyer
  • January 25, 2022
  • Lakewood Ranch, FL

Corporate needs to take off the suits and put work clothes on and get down to the nitty gritty see their output of their constructions

Total Score 4


Quality 1

Trustworthiness 5

Responsiveness 5

Lennar - Communication and updates before the closing date.

  • Olalekan O.
  • Verified Homebuyer
  • January 25, 2022
  • Avon, IN

Communication and updates before the closing date.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Lennar - Well overalll but closing and some of the to do list

  • Juan O.
  • Verified Homebuyer
  • January 25, 2022
  • Ruskin, FL

Well overalll but closing and some of the to do list

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Lennar - Some things was not explained about what was not included in

  • Baquari F.
  • Verified Homebuyer
  • January 25, 2022
  • Haslet, TX

Some things was not explained about what was not included in the house when I first toured the house. I did not know there was no doorbell or garage opener.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - There is room for improvement

  • Jui-Lien H.
  • Verified Homebuyer
  • January 25, 2022
  • Saint Cloud, FL

There is room for improvement

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 2

What Quality

  • Elizabeth K.
  • Verified Homebuyer
  • January 25, 2022
  • Mount Holly, NC

Does not stand behind lack of quality in some areas of workmanship

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Good quality home

  • Daniel J.
  • Verified Homebuyer
  • January 25, 2022
  • Harbeson, DE

The home is of good quality, however I think the 10 month punch-list will be long (protruding nails, settlement cracks, etc.). The home was delayed by 3 months, with no real explanation as to why. Other homes signed after ours were completed first, very aggravating. The laminate flooring is very poor quality and is easy to scratch. Overall we do love our house, but wish we had better quality in some of the workmanship and materials.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Lennar - Quick easy process from home selection to closing.

  • Linda G.
  • Verified Homebuyer
  • January 25, 2022
  • McCordsville, IN

Quick easy process from home selection to closing. Completion of construction seemed rushed leaving details for quality workmanship in question. Lennar customer service is quick to respond to correct detail errors.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

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