Lennar Reviews
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What Real Homeowners Say About Lennar
With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 22031 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.
Customer Reviews
Lennar - The sales team member provided regular updates on the construction
- Venkata A.
- Verified Homebuyer
- February 09, 2022
- Katy, TX
The sales team member provided regular updates on the construction progress. The walks are very detailed.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Price
- Judy R.
- Verified Homebuyer
- February 09, 2022
- McKinney, TX
Due to demand, there are only spec houses available which does limit the individual's choice of the model they want and the lot they want.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Lennar - I have owned over 20 homes through out the years and this is
- Sonia S.
- Verified Homebuyer
- February 09, 2022
- Ave Maria, FL
I have owned over 20 homes through out the years and this is the worst experience thus far . I have been in the home over 6 weeks and still with a lot of unresolved issues . The last issue that happened yesterday is that they came to replaced the masters bedroom carpet and in the process they damaged the frame of the closet door and even forgot to put it back in it’s place . I will have to spend another day from my business schedule to wait for work men again. This is just not acceptable and the list goes on ….
Lennar responded:
Hi Sonia, thank you for sharing a review. We are sorry to hear about the number of unresolved items in your new home and the poor experience you have expressed regarding the completion of work. If there are any items you would like us to follow up on, please send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - Overall the buying experience wasn't as bad.
- Alberto C.
- Verified Homebuyer
- February 09, 2022
- Fate, TX
Overall the buying experience wasn't as bad. My issues started with the home inspection after the build and then after I was told that all repairs had been taken care off which was not the case once I had closed. Make sure you are detailed on the home inspections, some of the materials used, specially for all the cabinetry are what I consider very low quality. From talking to my neighbors, it appears that the builder had many homes with the same issues within the neighborhood which shows either a lack of quality control and/or using sub par contractors. I understand that the pandemic has ...
Lennar responded:
Hi Alberto, thank you for sharing this detailed review. We want to apologize for the frustrations caused by the overall finishing of your new home and poor follow up provided in getting resolutions to your concerns. Please let us know if there is ever anything we can do to assist. Our team can be contacted directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Great sales team and customer service team.
- Clint H.
- Verified Homebuyer
- February 09, 2022
- Saratoga Springs, UT
Lennar team truly cares about your home purchase experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
They took care of everything needed to be done, mine is not finished yet but very soon.
- Erie G.
- Verified Homebuyer
- February 09, 2022
- Naples, FL
Anything that is not right they will fix it asap, great company.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lennar - They don’t give you the option to make any changes or upgrades.
- Nasir B.
- Verified Homebuyer
- February 09, 2022
- Blaine, MN
They don’t give you the option to make any changes or upgrades. The walls are so tiny, like cardboard . Still, some work needs to be done. Thou that is understandable because of the supplies shortage. The water heater was misplaced, the doorbell wasn’t working, but the good thing is that they fix it. Other than that and overly satisfied.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Sales team and finance team
- Kimberly C.
- Verified Homebuyer
- February 09, 2022
- Forney, TX
This experience buying our first home was totally awesome. Sales team and financing team was so awesome and made the whole process simple and easy. We will recommend lennar to everyone we know buying a home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Easy process!
- Anonymous
- Verified Homebuyer
- February 09, 2022
- White Plains, MD
Every step of the process was enjoyable. It was great to watch my home go from a slab of dirt to what it is today. Closing day had a minor issue because they didn't communicate effectively, however there was no delay in getting my keys. I would definitely stick with this builder for my single family home whenever its time for that.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lennar - Couldn't even wipe anything down or clean the floors for us before
- Anonymous
- Verified Homebuyer
- February 09, 2022
- Las Vegas, NV
Couldn't even wipe anything down or clean the floors for us before we moved in. Every single light fixture has dirt in the lens. Spent a lot of money for subpar quality.
Lennar responded:
Hi, thank you for sharing your experience with us. We apologize for the missing attention to detail regarding the cleanliness of your home upon closing. If there is ever anything we can do to help moving forward, please do not hesitate to contact our team at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - We appreciated the no haggle aspect of the pricing and feel the
- Joel T.
- Verified Homebuyer
- February 08, 2022
- Bremerton, WA
We appreciated the no haggle aspect of the pricing and feel the price was fair given the market. But the build quality is only average. Carpet, even more so the pad, are really poor. We would absolutely have paid more to upgrade in this area. The landscaping is not well executed and upkeep will prove difficult. The pressure to utilize their affiliates is really obnoxious, although they did match a great rate for us. Overall we are pleased and feel the shortcomings listed are to be expected of new construction in this price range.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Very responsive.
- Marietta P.
- Verified Homebuyer
- February 08, 2022
- Brandywine, MD
It was an home buying experience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Great buying experience and a terrific group of people at Lennar.
- Jared B.
- Verified Homebuyer
- February 08, 2022
- Bremerton, WA
Great buying experience and a terrific group of people at Lennar. Thanks for making a challenging process easy and painless.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Poor workmanship and complete lack of trust
- John C.
- Verified Homebuyer
- February 08, 2022
- Lakewood Ranch, FL
This box is too small for me to express all my dissatisfaction
Lennar responded:
Hi John, thank you for sharing a review. We want to apologize for the poor service and workmanship you have expressed that has created such a disappointing experience for you. If there are any items you would like us to follow up on, please do not hesitate to contact us directly at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Floorplans Are Nice
- James W.
- Verified Homebuyer
- February 08, 2022
- New Braunfels, TX
We purchased a Bexley model and we love it. However, the building timeframe was riddled with delays. Constant pushes to the walkthrough and closing dates really worked up a bit of bitterness. The response of remedying issues uncovered after moving in has been decent. I think right now I'm mostly irritated at seeing trash in our walls. I'm not exaggerating. Ever run a LAN cable to get wired connections in a wall? Yeah well, when using a wired camera to guide it, we found beer and soda cans in the walls. Pretty disgusting. I'm half tempted to put in a request to get the trash out of ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Entire team provided great customer service and support an explanation of the services to be provided.
- Ainsworth J.
- Verified Homebuyer
- February 08, 2022
- Kent, WA
Entire team provided great customer service and support an explanation of the services to be provided.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Not Satisfied
- Evangeline M.
- Verified Homebuyer
- February 08, 2022
- Fate, TX
Currently pre-construction items were not successfully updated and no one has gotten back to. Kitchen cabinet doors falling apart with only one month of use. Not happy with the amount of time they take in order to get back to you when issues are reported. On the other hand my sales person was amazing and always responsive. The mortgage and closing was a smooth transaction even when I had so many questions. They will always get back to me on a timely fashion even if it was after hours.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 1
Lennar - We had a wonderful experience!
- Wanda A.
- Verified Homebuyer
- February 08, 2022
- Harbeson, DE
We had a wonderful experience!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - I really like this house.
- Jae Y.
- Verified Homebuyer
- February 08, 2022
- Newnan, GA
I really like this house.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - The buying process went smoothly.
- Miriam D.
- Verified Homebuyer
- February 08, 2022
- Harbeson, DE
The buying process went smoothly. The sales representative kept us informed throughout the entire process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Before construction completions
- Enrico Z.
- Verified Homebuyer
- February 08, 2022
- Reno, NV
builder don't have options. To accommodate additional work to modify certain additions before finishing final work like(ex lighting , hose bibs, garage paint finishes, electrical modification for security / lighting)
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Non communication. No follow through when called. Not keeping their word.
- Jon H.
- Verified Homebuyer
- February 08, 2022
- Bulverde, TX
Not a positive experience. Would not recommend Lennar to family and friends based on my bad experience. Note that every neighbor I’ve talk to all expressed the same bad experience.
Lennar responded:
Hi Jon, thank you for sharing your review. We are disappointed to hear about your poor experience and lack of follow through regarding your concerns. If there is anything that needs follow up attention, please send us a detailed message at corporatecustomercare@lennar.com, and our team will follow up. - Lennar Customer Care
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Lennar - Love our neighborhood !
- Sruti L.
- Verified Homebuyer
- February 08, 2022
- Escondido, CA
Love our neighborhood ! Excited to own a lovely home in Canopy Grove!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Lennar - A huge thank you to Chris customer care manager who helped me
- Eleanor Z.
- Verified Homebuyer
- February 08, 2022
- Venice, FL
A huge thank you to Chris customer care manager who helped me a lot with scheduling post closings repairs. Very upset with Tremayne construction manager over his response to all remaining issues with construction and very poor workmanship.
Lennar responded:
Hi Eleanor, thank you for sharing a review. We are sorry to hear about your poor experience during the construction of your new home. Thank you for sharing the positive feedback for Chris and your post-close service. If there is ever anything we can do to help, please send us a message at corporatecustomercare@lennar.com and our team will follow up. - Lennar Customer Care
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Communication was excellent throughout buying process
- LaQuincy W.
- Verified Homebuyer
- February 08, 2022
- Princeton, TX
The builder communicated well throughout the entire process and addressed most of our concerns on final walk through before closing.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
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