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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 22031 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

22031 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

Nothing Stood Out

  • Eric W.
  • Verified Homebuyer
  • April 12, 2022
  • Winchester, CA

Like any other home, I imagine there were small problems that would pop up but were generally quickly handled by Lennar. The sinks in the home all around are absolutely terrible. None are designed to drain food and water. They are mostly flat and therefore don't drain very well. The kitchen sink particularly would have been better off with a 2 basin sink that actually allowed itmes to flow downward and drain.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

Great

  • Brad R.
  • Verified Homebuyer
  • April 12, 2022
  • Glen Burnie, MD

Great guild thanks. really like it

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Our sales person and construction managers were all great and

  • Alan S.
  • Verified Homebuyer
  • April 12, 2022
  • Harbeson, DE

Our sales person and construction managers were all great and very responsive.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Lennar - We love our new house and experience was very good overall!

  • Patrick J.
  • Verified Homebuyer
  • April 12, 2022
  • Shorewood, MN

We love our new house and experience was very good overall! Thanks for the help!

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

I am still missing my kitchen drawers. It is almost 2 months. I hope I get my cabinet drawers in before Easter.

  • Anonymous
  • Verified Homebuyer
  • April 12, 2022
  • Rosharon, TX

I did not have a good experience with this company. It started out great. Danielle, Doug and Alex was awesome. I had a huge problem with Amy my loan processor. I was starting to think I was discriminated against. Overall, we finally got the kinks worked out. I would not recommend Lennar Mortgage to anyone. I am missing 2 of my cabinet drawers. My outlets in bathrooms do not work. I will reach out to Alex about this problem. My floor baseboard in Master bedroom is still noisy after my home inspector noted it in the report. They were supposed to fix it.

Lennar responded:
Hi, thank you for sharing this review. We are sorry to hear about the disappointing experience you received from the mortgage team. Additionally, we want to apologize for the delay in getting all items complete for your new home, including the missing drawers, floor noise and outlets. If there are any items that remain outstanding, please let us know at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 2

Delayed and no quality

  • Christopher C.
  • Verified Homebuyer
  • April 12, 2022
  • Sparks, NV

Quantity surpasses quality with this build

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Value

  • Anonymous
  • Verified Homebuyer
  • April 12, 2022
  • Desert Hot Springs, CA

There were some issues at the tail end but were quickly resolved. All in all it was a fantastic experience.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Bad finishing overall

  • Suharsh A.
  • Verified Homebuyer
  • April 12, 2022
  • Valencia, CA

Bad finishing and house doesn’t feel like cleaned. Windows are dirty and issues regarding finishing all over.

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 4

Quality materials

  • Luke F.
  • Verified Homebuyer
  • April 12, 2022
  • Corona, CA

The quality of materials used to build the home is top notch. Also the built-in technology is great, such as solar panels, water leak detection, sprinkler system, fire alarm, ring alarm, etc. Customer Care has been quite responsive to resolving issues.

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 4

Lennar - Everyone worked hard to make it a great experience.

  • Craig J.
  • Verified Homebuyer
  • April 12, 2022
  • Carmel, IN

Everyone worked hard to make it a great experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Lennar homes are beautiful.

  • Nu T.
  • Verified Homebuyer
  • April 12, 2022
  • Alhambra, CA

Lennar homes are beautiful. I love having Lennar as my homebuilder. Great qualities, stability workmanship. Love the paint on the wall it’s so beautiful and fresh looking. Love the style of my home and the kitchen, so pretty.. I’m thrill and very grateful for Lennar homes. Thank you so much..

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar is about quantity instead of quality.

  • Quang L.
  • Verified Homebuyer
  • April 12, 2022
  • San Antonio, TX

The house quality is very different with the model homes. I spoke directly with the site building manager and he said this is Lennar standard quality. He said that just to not wanting to make corrections to poor built quality workmanship and not wanted to hear from the buyer. It seems like Lennar hired a group of builders off the streets and gave them the projects. I have seen many Lennar model homes but none look like the one that i purchased. VERY DISAPPOINTED. I would never advice/suggest/recommend the people around me to go with Lennar. I am willing to speak directly with the ...

Lennar responded:
Hi Quang, thank you for sharing a review. We want to apologize for the poor experience and service you have received with your new home. If you are still experiencing poor follow up, please send us a message at corporatecustomercare@lennar.com, so we are able to get in touch, thank you. - Lennar Customer Care

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Lennar - There are so many things need to considered.

  • Sukhbir S.
  • Verified Homebuyer
  • April 12, 2022
  • Fresno, CA

There are so many things need to considered. 1.If you are making smart home atleast run ethernet wire in house. 2. Sprinkle for landscaping should be wifi controlled not manually. 3. Need man door in garage, if someone need to go to backyard from garage then they need to go either from front or pass through the living area then access it from back yard. Garage man door should be there. 4. Electrical to the plugs should go from top of the house not through the walls. 5. If no landscaping is done in backyards atleast there should bepoint left for Sprinkle system. 6. Shower head so hight if ...

Total Score 3


Quality 2

Trustworthiness 1

Responsiveness 5

Dont always trust the bad reviews

  • Ankur P.
  • Verified Homebuyer
  • April 12, 2022
  • Irvine, CA

When buying a home I looked at the reviews and most of them were bad. When you look st it most of the good reviews never are reported. People only report bad experiences. I am reviewing so a good point of view is heard. Our home was build quickly and delivered on time. The Lennar team on walk through day had the house in very good move in condition with few small things which they said they will correct. They even corrected issues after move in and never got a no for any service request so far. All issues were minor like cosmetic and no structural or major issue.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lennar - Builder was right on point with floor plan.

  • Warren W.
  • Verified Homebuyer
  • April 12, 2022
  • Wake Forest, NC

Builder was right on point with floor plan.workmanship was so detail.very pleased with my home ownership from lennar.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall we love the house

  • Scott S.
  • Verified Homebuyer
  • April 12, 2022
  • Hanford, CA

I wish we were able to pick our exterior elevation/colors. We had a lot of delays, many of which were understandable, some were solely based on the land department’s incompetence, things that they knew needed to be done but expected the city to allow a variance on that delayed closing several weeks.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5

Lennar - Bought a brand new house but received a house with a microwave

  • Vestonia V.
  • Verified Homebuyer
  • April 12, 2022
  • Millsboro, DE

Bought a brand new house but received a house with a microwave that was not working and a lot of very imperfect blemishes to the craftsmanship.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Overall a good experience

  • Joanne T.
  • Verified Homebuyer
  • April 12, 2022
  • Raleigh, NC

Overall, the process was relatively easy. There was a month delay in our closing date due to supply chain issues out of Lennar's hands. I was disappointed that we were not able to pick out any options in this home as the builder decided what options they were putting in and that could not be changed. Complaints: it would be nice to be able to have the builder move closet shelving up or down to accommodate more shelves but they would not vary from their 'plan'. Also, the hot water takes FOREVER to get hot in not just our home but everyone else's in the community, even with a tankless heater. ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

My first home purchase

  • Elizabeth C.
  • Verified Homebuyer
  • April 12, 2022
  • Haines City, FL

This was my first time purchasing a home. I thought it was going to be amazing, but I would never recommend Lennar homes. I was not able to do a walk through until the morning of closing. After closing thinking the improvements would be worked on during the day after the walk through to come back at night to move in with half the house without electricity. The home was not cleaned prior to moving in. the fridge needed to be replaced thank goodness that was done, cabinets have dings in them. the tile is not leveled. there are unleveled areas of the walls. the carpets have nails sticking out of ...

Lennar responded:
Hi Elizabeth, thank you for sharing this detailed review of your experience. We want to apologize for the poor condition of your home following closing and the frustrations you have experienced with getting updates from the team. If there is anything we can do to assist, please send us a note at corporatecustomercare@lennar.com, so we can follow up. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 2

The home was rushed to complete before the end of February 2022 so that Lennar could pump up delivery reports to shateholders

  • David M.
  • Verified Homebuyer
  • April 12, 2022
  • Harbeson, DE

There were too many defects and incomplete issues with the home when we had a 2 hour orientation. Instead of being able to pay attention to the orientation we spent the time placing blue tape and could’ve used many more hours. One the final acceptance walk a week later it was better but still needed more than the 2 hours allocated to mark. Issues. It was clear that Lennar project managers failed to provide quality control of their vendors and also failed to inspect and make punch lists before we inspected the home expecting Us to do that. We provided 3 weeks full access to the home for ...

Lennar responded:
Hi David, thank you for this detailed review. We appreciate you taking the time to detail your experience. We are both sorry and disappointed to hear about the ongoing incomplete items from your orientation that are being addressed well after closing. If there are any items that remain outstanding, please reach out to us at corporatecustomercare@lennar.com and we will follow up. - Lennar Customer Care

Total Score 2


Quality 3

Trustworthiness 4

Responsiveness 3

Sales staff were amazing/Finishing work was not so great

  • Nicholas Z.
  • Verified Homebuyer
  • April 12, 2022
  • Kissimmee, FL

The finishing work on our property was awful. We closed over a month ago and are still having troubles getting the repairs done correctly. Every time someone comes out to fix something they end up breaking something else. Make sure you do an in person walk through and note any issues.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 3

Overall fine but very disappointed

  • Tyler H.
  • Verified Homebuyer
  • April 12, 2022
  • Buckeye, AZ

First off, the sales team was wonderful and the buying process was great outside of one upgrade we requested that was blown off and ignored. The construction team however has been a pain to deal with. The initial QC walkthrough seemed pretty good but there are now issues that we keep finding and issues that were noted during our walkthrough still have not been addressed at all, two months later (as of this review). I work in construction myself so I know all the "pandemic issues" but that excuse can't be used for everything. I've heard from neighbors that they all have various issues as well, ...

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 1

Lennar - The house has poor craftsmanship, it looks they they just threw

  • Danielle D.
  • Verified Homebuyer
  • April 12, 2022
  • Haslet, TX

The house has poor craftsmanship, it looks they they just threw the home together quickly and didn't take time to check to make sure everything was done correctly

Total Score 5


Quality 2

Trustworthiness 5

Responsiveness 2

Lack of quality control and resolution of issues

  • Robert C.
  • Verified Homebuyer
  • April 12, 2022
  • Phoenixville, PA

The overall buying process was relatively simple. The complexity comes when the workmanship and quality comes into play. Lack of attention to detail - not a lot of pride in workmanship. Outstanding issues from Settlement are taking months to get resolved. I'm hearing the same thing from other home owners as well. If you are able, I'd recommend not completing settlement until the issues are resolved unless you want workers in and out of your house for months.

Lennar responded:
Hi Robert, thank you for sharing your experience with us. We want to apologize for the number of items you still had outstanding in your home well after closing. We value your feedback and if there is anything we can do to help, please send us a message at corporatecustomercare@lennar.com, so we can follow up with the team. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

No issues with any steps of the process

  • Paul B.
  • Verified Homebuyer
  • April 12, 2022
  • Plumsted Township, NJ

Upon closing, the Lennar team, with a great emphasis on Danielle, have gone over and above to make sure that any problem or concern I have had have been resolved effectively and efficiently. Kudos to Danielle!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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