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Lennar Reviews

What Real Homeowners Say About Lennar

With an average rating of 3.7 stars, Lennar is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 22031 verified homebuyers to give you an honest look at what it's like to build a new home with Lennar. Read their unedited reviews, feedback, and complaints to help you decide if Lennar is the right builder for your new home.

Lennar

has 3.7 out of 5 stars overall

22031 Reviews

Ratings by Category

Overall 3.7

Quality 3.5

Trustworthiness 3.6

Responsiveness 3.6

Customer Reviews

sales rep/CM

  • Anonymous
  • Verified Homebuyer
  • August 16, 2022
  • New Braunfels, TX

Worst experience ever. the sales rep was the worse along with the CM. no communication. Absolute nightmare! I had to reach out to the area sales manager so she could help expedite the construction process.

Lennar responded:
Hello, and thank you for your review, we appreciate your feedback. We are sorry to hear your experience with the construction process was not a good one. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Very Poor home buying experience

  • Anonymous
  • Verified Homebuyer
  • August 16, 2022
  • Wesley Chapel, FL

I had a very very unhappy home buying experience with Lennar. Starting from the sales to finance to home construction, ar every step, the whole experience was very unpleasant and compromising. The quality of the construction was suboptimal and there are multiple visible flaws that were not corrected even after they were reported in the inspections. The new home walkthru and final inspection process was so painful with so many open issues and construction manager was not ready to fix. To make the matters worse, I was promised some fixes which I had to follow-up multiple times. The way my home ...

Lennar responded:
Hi, thank you for this detailed review. We are sorry for the poor experience you have faced with your experience purchasing your new home as well as the quality issues you mention. If there are any items that have not been addressed, please do not hesitate to contact us directly at corporatecustomercare@lennar.com, so we can follow-up with the local team. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Horrible ticket resolution process and quality of service

  • Anonymous
  • Verified Homebuyer
  • August 16, 2022
  • Erie, CO

The window of the home was given broken and 2 months after closing many issues are not resolved yet. The people just focus on closing tickets without resolution.

Total Score 4


Quality 1

Trustworthiness 3

Responsiveness 1

Lennar - Overall, a great home for us, but kitchen cabinets are an inch

  • Ronald N.
  • Verified Homebuyer
  • August 16, 2022
  • Longview, WA

Overall, a great home for us, but kitchen cabinets are an inch less in depth as typical (11 inches instead of 12), and corner cabinets are inaccessable. Also internet company Lennar contracted with never came through. Will probably be at least six more months before they do. This is not Lennars fault, but they knew in advance that internet was going to be delayed and never told us.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Excellent experience and workmanship

  • Anonymous
  • Verified Homebuyer
  • August 16, 2022
  • Raleigh, NC

I felt very taken care of by this team and am pleased with the construction of the home. The quality of these homes is apparent compared to other new homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

customer service is the best

  • Anonymous
  • Verified Homebuyer
  • August 16, 2022
  • Morristown, NJ

customer service is the best , everything else isn't that great. overall it's ok

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

Lennar - Quality was bad.

  • Sanjeev K.
  • Verified Homebuyer
  • August 16, 2022
  • Porter, TX

Quality was bad. It was not unto Lennar standard. I will never buy again from Lennar.

Lennar responded:
Hi Sanjeev, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 3

Repeat Buyers

  • Anonymous
  • Verified Homebuyer
  • August 16, 2022
  • Summerfield, FL

We are repeat buyers from Lennar. Our recent experience was as good as the first 10 years ago.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Babcock Ranch- Terrace Condos

  • Domenico A.
  • Verified Homebuyer
  • August 16, 2022
  • Punta Gorda, FL

We were fortunate enough to stumble onto this course and fell on love with it instantly. We just retired and we’re considering on a home away from home. When made are way to the sales office after our round. The salesman Brooks was friendly and full of information. He gave us a tour of their models and within a few days we were owners. The course, the lake and that sunset just did it for us. A must place to visit if you are looking for a home. Cheers,

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Christina

  • Christina N.
  • Verified Homebuyer
  • August 16, 2022
  • Huntley, IL

So far my experience with the staff and quality of work is outstanding. Response to problems is immediate and caring. I’m happy with the outcome of my move. Hope everything remains the same as time passes.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

I was wrong about Lennar

  • Leonardo D.
  • Verified Homebuyer
  • August 16, 2022
  • Davenport, FL

I buying a Lennar home was a dream come true, until it became a nightmare. The quality of the materials use is more than poor, so is the workmanship. Tiles are uneven, frames are bad, house feels weak, carpet and floors are not set properly. House was never prepare or clean as promise, defective electrical appliances. Overall a very bad experience, that I wish I could get out off...

Lennar responded:
Hello Leonardo,

thank you for taking the time to write this review. We want to apologize for the frustrations you have experienced with the quality of your new home. If there is anything outstanding in which we could provide some follow-up, please send us a note at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 4

Worst home buying experience ever

  • Anonymous
  • Verified Homebuyer
  • August 16, 2022
  • Las Vegas, NV

Was told by the sales person they’re not making this style of home anymore, when I stated I would wait for similar model in different location. Now I see same model being built I’m different location, for $50K cheaper. House was filthy when I moved in, construction dust on all the window sills. Door to garage doesn’t close all the way. Hole in the ceiling that took a month for someone to finally pick up. Water started leaking through my ceiling 2 weeks into ownership. Now there’s a bigger hole in my ceiling. They’re allegedly taking care of it, I have no communication when contractors are ...

Lennar responded:
Hello, we want to thank you for writing this review, and say we are sorry for the frustrations you have experienced and outlined above due to quality issues and the responsiveness of the customer care team. Please contact us with the details of any outstanding issues together with your name and address, so we can provide some follow-up, send us a message at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Buying an unfinished home

  • Roberto S.
  • Verified Homebuyer
  • August 16, 2022
  • Melbourne Beach, FL

This has been my worst experience buying a new home. This is my 3rd. I closed the house because the bank told me that a delay will raise the Interest rate. In that moment I was trapped. I moved to a house with no bath vents, loose floor tiles, no windows sills or painting completed, wavy drywalls, and a long etc. after 2 months and a half living here lennar haven’t repaired a single screw. Oh yes, they repaired the main entrance door because I lived there with no door lock for the first 3 days.

Lennar responded:
Hello Roberto, thank you for sharing your home buying experience. We are sorry for any issues you have experienced with your new home, as well as any missing or incomplete finishes. If there are any items you would like us to follow-up on with the local team, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Still angry with the delays

  • Michele K.
  • Verified Homebuyer
  • August 16, 2022
  • Lutz, FL

My interest in Mar 2022 was at 3.75 but because of the three month delay (delayed twice Mar and again May) my interest rate went up to 5.75. Yep still angry

Lennar responded:
Hi Michele, thank you for your review, we appreciate your feedback. If there is anything we can do to assist you going forward, please do not hesitate to contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 3

Small issues

  • Fatima P.
  • Verified Homebuyer
  • August 16, 2022
  • Fort Worth, TX

Make sure you check EVERYTHING. We have had issues with gas from the stove the sprinklers and I’m noticing some craftsmanship flaws (vent cut outs too long so there’s are cuts not covered by the vents) and a space on the kitchen floor thats not level. First world problems so all in all a lovely home that I’m proud to own. Can’t wait until the HOA fees will be worth it (pool, parks etc)

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Lennar - We are very disappointed.

  • Aleksandr D.
  • Verified Homebuyer
  • August 16, 2022
  • Naples, FL

We are very disappointed. It’s already been a month after the closing and a lot of works still not done.

Lennar responded:
Hi Aleksandr, thank you for your review, we apologize for any delays in repairs you have experienced. Please reach out If there is anything we can do to assist you going forward, contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Quality short of model viewed

  • Paul C.
  • Verified Homebuyer
  • August 16, 2022
  • Surprise, AZ

Hoping they correct all defects. Only in home 2 mo . We will see if they correct all defects to model home and construction standards...

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Lennar - The closing was forced as the home was not completed.

  • Brian M.
  • Verified Homebuyer
  • August 16, 2022
  • Fort Myers, FL

The closing was forced as the home was not completed. We had over 2 dozen things that needed completed. If we didn't close the day we did the interest rate went way up. Seven weeks after closing we still have at least 10 items on the punch list still needing completed. Knowing who to talk to at Lennar is irritating. The sour experience we are still going through has ruined the sweetness of buying our final new home.

Total Score 3


Quality 3

Trustworthiness 5

Responsiveness 2

Mr.

  • Anonymous
  • Verified Homebuyer
  • August 16, 2022
  • Moncks Corner, SC

The whole experience could have been better. Everything from the time my Earnest money was taken to the quality of the finished product.

Lennar responded:
Hello, thank you for your review. We are sorry we did not meet your expectations. If there is anything we can help you with, please reach out to corporatecustomercare@lennar.com - Lennar Customer Care Team.

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

follow-up

  • George E.
  • Verified Homebuyer
  • August 16, 2022
  • Hendersonville, TN

We had a couple of minir issues that we let our point person know and they were fixed fairly quickly

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Easy buying process but very poor workmanship

  • Anonymous
  • Verified Homebuyer
  • August 16, 2022
  • Land O' Lakes, FL

Buying home from Lennar was easy but the quality of workmanship is not good. Had to go through Warrenty to get many things fixed. Very poor carpenter work, lose cabinets, door which doesn’t latch. Electric work also not great many switches were not fitted properly. Horrible pain job and even after getting the re paint the entire house is not looks patchy lol. I would never buy anything from Lennar.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 3

Lennar - Very unhappy with the overall experience.

  • Prashant K.
  • Verified Homebuyer
  • August 16, 2022
  • Scottdale, GA

Very unhappy with the overall experience. Once the home was sold to me I had to call various people to get any little information that I needed but everybody has been Very unresponsive. There are things under warranty like my garage door and the ring doorbell for which we do not have the code and I have tried calling multiple times but no response. The light bulbs were fused and now I will need to spend money to get them replaced. I have also sent a request through the Lennar website but no response whatsoever. Also the delay in delivering the house has been so long over 7 months that it was ...

Lennar responded:
Hi Prashant, thank you for your review. We appreciate your feedback. We are both disappointed and sorry to hear about the lack of response you have received regarding requests for your home. If there are any items you would like us to follow up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 2


Quality 4

Trustworthiness 2

Responsiveness 1

Lennar - I love my home.

  • Kathryn M.
  • Verified Homebuyer
  • August 16, 2022
  • Wimauma, FL

I love my home. I love how quickly things get done when you have an issue. Everyone just wants to help and make your experience a good easy happy one. This is my 4th new construction home and I never experienced my AC being used or my toilets being used before i moved in. I believe in preventing issues not having to fix things, and things like tubs not being protected during tile work filling the tub with debris and expecting the tub to come out un damaged is ridiculous. Allowing all the debris to go down the sewer lines and into the air ducts....... All in all everyone works real hard to ...

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Very little construction knowledge by all Lennar representatives. There is no concern for quality or making sure products were installed properly

  • Roxann C.
  • Verified Homebuyer
  • August 16, 2022
  • Pendleton, SC

Don’t buy Lennar! There is obviously no supervision during construction and if provided no experienced construction managers. Absolutely NO CONCERN FOR QUALITY! They constantly try to fix items that were not installed properly (I.e.) doors, especially exterior doors instead of removing and reinstall properly or replace. It is sad that Lennar accepts the butcher quality of work provided by their sub-contractors. We didn’t get what we paid for! All my neighbors feel the same way!

Lennar responded:
Hi Roxann, thank you for sharing your detailed review. We are sorry for any issues you have experienced with the quality of your new home. If there are any items you would like us to follow-up on with the local team, please contact us at corporatecustomercare@lennar.com. - Lennar Customer Care

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Would never buy from Lennar again

  • Dylan P.
  • Verified Homebuyer
  • August 16, 2022
  • Princeton, TX

From two weeks after signing the purchase agreement, you can see the disorganization. The sales consultant was disorganized, inattentive, and unprofessional. Communication between loan officer, title company and sales consultant is non existent. No one knew when anything was happening until I told them. Upon completing the walkthrough we saw how messy and dirty Lennar kept everything. Trash everywhere. There is still some items under our carpet that we can feel with our feet when walking across the floor. The walls are bowing so much even guests realize. The grass/ soil is littered with ...

Lennar responded:
Hello Dylan, We thank you for taking the time to write this review. We are sorry to hear about your frustrations during your home buying experience and moving into your new home. If there is anything outstanding in which we could provide some follow-up, please send us a message at corporatecustomercare@lennar.com

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 3

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