Lennar Reviews

I recently purchased a Lennar home at River place. The overall experience has been smooth. The sales executive, Tammy, has been responding timely. She has a wealth of information on hand, and guided us effectively during the whole process. I have had no issues while raising service request. The overall craftsmanship has been decent.

To many mistakes in the construction phase broken window glass and sliding glass doors to the lanai leaking water in the sink!!! Terrible

Very poor customer service. Very rude management.

Warranty service is really good!

Our experience started with the new home seller, Natasha. She was extremely rude, even stated to us, “if you don’t like it, then don’t buy here” when we inquired if there were options for solar panel manufacturers. We ended up buying do to limited homes available in the area. The closing Process was extremely rushed do to the end of the fiscal year for Lennar on 11/30. We had to have a walk through and closing the same day which is not what Lennar advertises on their website as the closing process. Natasha was not my advocate when I had questions regarding closing with so many things open on the punch list. She would only reply it’s within the contract and we had to close. The most positive experience was Jeff who did our walk through and was sympathetic to the numerous issues still needing correction. Andrew did his best to make sure the punch list was done after closing in a timely manner. ... More

Once we moved in it was warranty claims after warranty claims that take months to get repair and yet it still hasn’t been done.

Not a fun experience for us

Been months since we purchased and so many issues still not rectified!!!

This new home buying experience was different from any of my previous. I was told no "we don't" "we can't" "we won't" too often to remember what was able to be done. For the price of the house materials and finishings are so basic. (Painting, Cabinets, Floors, Carpet, Etc.) I closed feeling like I overpaid and have so many upgrades to do.

This was my second time buying with Lennar, and I was very disappointed. My first property/purchase was very smooth and good quality, but this time around things were subpar. I understand that construction has become more difficult since the pandemic due to supply chain issues, but the quality of the work doesn't also have to suffer. There were many careless errors that happened during the construction process; it was obvious that very little care was taken by the construction team. The number of issues noted during the walkthroughs was very high and very disappointing. I did not get the keys until almost 3 weeks after closing due to the construction team addressing some of the issues noted but almost half of the issues still remain. Furthermore, I was also disappointed by the buying process. My sales agent was only responsive when it was convenient for him; when I had questions or concerns that weren't urgent, he ignored me. The closing process was also a debacle. Lennar title and the construction manager did a horrible job of obtaining the Certificate of Occupancy. The title company should not have scheduled closing prior to obtaining it since we could not close without it. Since there was a delay in obtaining the Certificate of Occupancy, the closing had to be postponed several times. Once we finally had the certificate, Lennar title obligated myself and my co-signer to complete the closing in a very short timeframe and on very short notice. It was a very stressful process buying with Lennar, and I don't think I will continue to recommend Lennar like I used to. ... More

I bought my condo and closed no problem, once I got in I have had multiple issues with the heat and then no ac, cracked window sill, and after one week the unit two floors above had a water leak due to a poor installation of the dish washer and damaged my unit, going on week three and it’s still not livable, not the experience I was hoping for

The most reassuring part of the entire purchase was the repair crew for post closing issues!!! Just terrific response time. My sales team were just terrific with me. Always ready to help, answer questions. Bummer about 3 months delay, but that is par for the times we are going through and Ian!

The initial purchase was ok but the closing, walk through and repairs were horrible. The closing was held up over 30 days and then we were rushed into closing. Lost mailbox keys for over 3 weeks. There were a lot of sloppy small repairs(poor painting) needed in the home and a few major things that required fixing. This is my 2nd build and my 1st home far exceeded the Lennar experience. Lennar builders put more emphasis on speed instead of quality of workmanship and materials. The positive I love the ranch style lay out and the open floor plan. We are settling in comfortably.

Workmanship is inferior and many of the materials that were used should never have been used. I’ve been in my house for only 2 months and already considering selling it.

Employees are great they did everything they could to get me into my home as soon as possible, when issues were brought up they immediately got on it. If it wasn’t for the customer service and employees I would have not gone through the sale.

Over the course of construction we had seen things being done two and three times. The paperwork side also flawed with many errors. Things are starting to get dealt with as long as we initiate our concerns. Our sales agent Jonathan was very responsive. Our concierge is not. The workers have no respect for the property or the security as they come and go and leave the gates open and big messes. We’ll see if our furnace issue is resolved to determine our ultimate review.

The whole team is very efficient and the property is closed in time. The construction manager is very detail-oriented.

Worst home buying experience only except for my realtor. Would never buy another Lennar home or recommend to anyone!!

The reason my husband and I chose Lennar for our recent home purchase in Inman SC was based on a prior experience with purchasing a Lennar home in Summerville SC in 2017. Every person we interacted with back then was sincere, thorough and pleasant. It was such a smooth process. Our experience this go around has been the opposite. I will say Robert, our loan officer with Lennar, was amazing and the only reason we didn’t take our business elsewhere. Everyone else we have interacted with has not been a positive experience. Now having an ongoing issue with our upstairs bathtub due it being damaged and repaired prior to closing and not properly reinforcing the tub floor. We have been in our home for just over a month and already the the floor of the tub is cracked. A customer care rep came to my house and said he could easily just deny the claim but because he is being nice Lennar will repair the floor of our tub when we sign a paper forever absolving Lennar, their subcontractors and suppliers of responsibility from future issues with the tub. He said the plumber would still cover their work for a year but we needed to sign paper to have the work done or we could fix it ourselves. He said the issue is cosmetic and not covered. I explained a hole in the floor of the tub because it was not supported properly is not cosmetic. The tub is unusable and not our fault. I asked if the plumber was a Lennar subcontractor and he said yes. I asked how can he say the plumber will honor a warranty for their work if the paper he wants signed says otherwise. He told me the only person that could approve the repair without the agreement of waiving the warranty would be his supervisor. I tried calling his supervisor and have not been able to receive a response. I just want the tub reinforced, repaired and have the warranty still honored. Currently my family is all using our primary bathroom to shower. This is unacceptable. ... More

Disappointed after traveling all night from out of state Supposedly the house was move in ready. When we arrived at 430 AM …..the house we walked into was filthy! Slept in the garage… in the car. Brought it to the project manager’s attention and he had a cleaning crew come in that morning.

This was our first new build experience with Lennar and will probably be our last. 1) The salesperson, while initially helpful, friendly, and professional during the sales process, was not very helpful after we were pressured to close before the house was finished. He made a LOT of promises to follow up on punch list items immediately within two weeks during the final walk-through and then essentially washed his hands after we closed on November 30th. When we followed up, he would use the excuse of only being able to do so much since he is “only” a salesperson. And that he needed to clear things with management each time. We doubt if he even reached out to anyone for clarification and used “management” as an excuse to not provide adequate answers. It has been six weeks since closing and we are still dealing with open items and haven’t been able to rent it out as planned until the major issues are fixed. 2) We went with Lennar on everything: mortgage, title, etc.… And no one knew how to communicate. I was the primary buyer, my wife isn’t even on the mortgage, but they kept sending communications to her and not to me. The emails kept going to her spam messages. When I finally had access to the documents with Lennar Mortgage / Lennar Track, there were documents several documents that were uploaded a month prior, that would have been helpful to me as the buyer. Even this survey was sent to the wrong person. We started looking at other investment properties, this time in the Phoenix area and passed on several developments once we found out they were Lennar developments. ... More

I enjoyed working with the sales agents. They were knowledgeable, transparent, and responsive throughout the buying process. Although I had a great experience in the beginning of my home buying process, I’m not happy with how my home was delivered to me. The workmanship was not good: drywall seams/patches were visible, the paint job was mediocre, nails popping out of the walls, bad carpentry (even our movers commented on how poorly the walls and ceilings were). I believe the project managers bank on the one time drywall service to fix these issues, which is not fair to homeowners. It’s hard to catch everything during NHO, and it’s disheartening when the things you did point out were not corrected. I do believe Lennar will address my concerns. I just hate that I have to put forth so much energy to have them addressed. ... More

What we thought would be a simple buying process as options are already picked. However, the quality of materials and parts is subpar, builder clearly does not do thorough inspections before closing to ensure all items are working. Submitted 23 items for repair after moving in. 2 months since closing and only 8 items have been resolved.

It was a fabulous experience from day 1 of pre approval to closing date. Everyone in the team kept me updated. It was an amazing day to move into my brand new condo with all additional features such as Ring . I love neighborhood so peaceful. Thanks to Lennar for making my dream a reality!!! Thanks to Michelle and Stacey !

The walkthrough was a joke. Chris didn't want to be there and it showed. He explained nothing. All of the issues could have and should have been addressed before the walk through. It was left with you have a year to find all other issues. We have been without the original garbage disposal for over 2 weeks now. As far as the builder is concerned I don't have a garbage disposal. The contractor who was suppose to cover the disposal said that because they only cover the install and I took it off and had to replace it. They would not do anything. I'm going to tell my friends and family about this experience. ... More