Lennar Reviews

Sales person was great, as was the jobsite foreman. Any time I had to deal with the 'home buyer conceirge' it was nothing but attitude, trouble, and inflexiblity. Someone needs to remind him of what customer service is and that his ***** was to attend to our needs, not be a jerk. This overshadowed everything nice I had to say about the builder.

Well, overall not going to purchase another Lennar home. Quality issues overall are horrible. They sublet things to the cheapest vendor they can find and it shows. From plumbing issues due to laziness of pouring construction materials down the toilet drains, to the painters touch up jobs being horrible. You can tell the paint is watered down when the retouches happen and the shades are totally off. Our paint vendor wanted to argue with us and tell us pretty much we didn't know what we were/are doing. The sales guy was great, he came through clutch and stood by everything he mentioned. The construction manager Luis needs some-one on one training for empathy and listening. ... More

Our experience with Lennar has been extremely disappointing, particularly regarding pricing, incentives, transparency, and the way our concerns have been handled after the purchase. We feel deeply ***** and unfairly disadvantaged by the way the pricing, incentives, and buyer-agent commission information was presented to us during our purchase. We purchased our home in the Garibaldi community based on the information and incentives presented to us at the time. During the purchase process, we were told there was no buyer-agent commission concept or benefit in the community. We were also told that the community was firm on pricing and that there was very limited flexibility in the home price. However, within just a couple of weeks and a short period of months after our purchase, we saw significant differences in pricing and incentives offered to other buyers. What is particularly concerning is that some of these were comparable homes with the same floor plan, same square footage, and comparable facing/orientation, yet the overall pricing and incentives were substantially different. We also learned that other buyers received buyer-agent commissions along with additional incentives, while those benefits were not available or communicated to us in the same way. In addition, the 1.5% financing incentive was not offered to us. The timing and magnitude of these differences are extremely concerning. These were not differences that occurred years later due to normal changes in market conditions. They occurred within weeks and a short period of months of our purchase. Based on our comparison of the purchase prices, incentives, buyer-agent commission differences, and financing terms, we believe the overall financial disadvantage to our family is close to $100,000. What has been even more disappointing is the lack of meaningful support after we raised these concerns. We have made multiple attempts to have the situation reviewed and resolved directly with Lennar. Our concerns were eventually forwarded to upper management, but we have yet to receive a meaningful response or resolution. We are extremely disappointed with the overall experience, particularly the lack of transparency and consistency in pricing and incentives, as well as the lack of meaningful customer support after the purchase. We hope Lennar will seriously review the facts and documentation and address these concerns fairly. ... More

The realty team was abysmal, the builder representative was cavalier and uncaring, the master builder was good, the only realtor worth anything was my outside agent and *****. Absolutely godawful experience all the way down to the mobile notary liaison. She was late to one meeting by an hour and a half and the other she was too early to my work. Lennar completely ruined our first homebuying experience.

Took us a while to decide on our next home and we kept returning to Lennar. The workmanship of the home and the knowledgeable salespeople made our decision easier. Very pleased with our home and our experience.

Good

Overall was a good experience with a little frustration here and there. With more clear communication and instructions should resolve some of the frustrations.

Gas furnace but electric hot water heater? Give the buyer an option. You furnished landscaping it should at least be alive and not the worst things you can find because there cheap.

The quality of the home is outstanding, family and friends compliments how beautiful our home is.

Very happy

Great place and community!

There are many "small" things I've noticed were rushed or perhaps not done correctly- however when I have reached out for assistance or support the support has been highly responsive and they've corrected what was needed. Good experience.

The agent was and still is amazing. Appliances are good, fixtures are builder grade. Floors are nice and carpet is average. I love my condo though. Happy to own again with low maintenance

Dylan *****has provided outstanding customer service in addressing the warranty items for our new home. Throughout the process, he has been patient, courteous, responsive, and attentive to detail. He takes the time to explain the warranty process clearly, follows up on questions, and keeps us informed on the status of outstanding issues. It is evident that Dylan is committed to providing excellent customer service and resolving homeowner concerns in a timely, professional, and efficient manner. His positive attitude and willingness to help have made the warranty process much smoother, and we truly appreciate his dedication and support. ... More

The entire experience was mediocre.

While my sales person was quick to respond d and kept her word about following up,Lennar the builder was extrememy disappointing. 1. If you did not see a issue during the walk thru, it will not be addresses. Some issues can o ly be found once you live there. 2 the ground was never graded and sub par sod was laid over holes, construction debris and rain water Pools at you patio and foundatio . 3. Several plants died with in. Weeks and when reported to Le nar, they refer you to the ***** which is still Lennar 4. There are no gushers guards on the gutter corners 4. There were chips in the quartz, which are hard to spot 5. No screens on windows 6 paint is cheapest grade s Good point the kitchen layout is fantastic and love the open floor plan ... More

The mortgage assistance staff were worthless. Construction quality and sales staff good.

Lennar is okay I know that's recommmend them out

Worst warranty service

Builder wouldn't add additional mud to drywall in the garage, so we will need to do extra work before painting it. The power went out multiple times and the warranty advisor was little help. Once the power company came to fix the issue, they told us the issue was noted before we closed, but the builder never scheduled for them to come fix it. The water meter was installed improperly. The plumber on the warranty card was not the one who installed the plumbing, so we had to call around to find out who actually was. The warranty advisor did not explain how to get reimbursement for the water overages. ... More

Lennar cut corners and has offered zero post sale support. Run, do not walk, to a different builder

We were told you don't warranty anything and the house was not even cleaned. There's so much dirt and dust. We're still cleaning it to this day.

The process was easy, the house beautiful and the good quality

Great service, professional and easy process.

The warranty work is substandard in some cases.