Lennar Reviews

The customer service was the most unprofessional experience I've encountered in all my years of buying homes. The staff clearly needs customer service training. When people are spending $800,000 on a home, they should be treated with far more respect and professionalism.

We recently purchased a new home from Lennar in *****, and the entire experience has been deeply frustrating due to a malfunctioning *****. From day one, our home was a struggle to keep cool. The air conditioner ran constantly, driving up our electricity bill while failing to lower the indoor temperature efficiently. After dealing with an uncomfortably hot house, we had to do our own due diligence and bring in the ***** contractor that installed these bad units. The first technician was incompetent so I called again and requested for them to send me their best technician. Fortunately, after about 4 hours of troubleshooting, he found the problem which was a ***** temperature modulator deep inside the condenser unit. The issue was that the condenser was not regulating and releasing the proper freon into the air ducts. Literally, there was a 10-12 degree difference of cool air inside the condenser unit. Unfortunately, it was a special order part so we had to wait another week! Nonetheless the part came in and the technician after an 8 hour job fixed it. In addition, Lennar installed a completely malfunctioning and inefficient 2-ton air conditioner that is drastically undersized for the home. I want to point out that the ENTIRE NEIGHBORHOOD OF HOMES HAVE THE SAME AIR CONDITIONING ISSUE! There have been numerous calls from us about the situation. If you are looking to buy a home from Lennar in *****, demand an independent HVAC inspector. On the positive side the Lennar one year warranty is footing the bill for their mistake. ... More

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Looking things over, I can tell when I went through with blue tape for things to be corrected, a lot of things are shoddy workmanship. I know things won't be perfect, but the cosmetics compared to my previous home is not up to par. I've been here less than two months and there is mold growing on the walls in a bedroom. I've never came into contact with mold and my previous home was 80 years old. I submitted a service request on the portal and scheduled a virtual appointment. No one ever reached out at the time of appointment. I called customer care and they said they would escalate the issue and I may or may not get a call back today and that worries me. No confirmation email of the escalation of the appointment about the rep didn't show up to. I'm so worried that there is moisture behind the walls as to why this is happening. I heard about some issues through research about Lennar homes with mold, but chose to ignore it thinking it was a one off thing. I really hope they can rectify this issue. It's my first time buying a home and it seems like I'm off to a bad start and will have to start spending money less than 2 months of me being here. ... More

House doesn't look or feel brand new, the finish is the worst I've ever seen on a new house, baseboards are all scratched, covered in patches of adhesive and silicon and look constantly dirty. Walls are painted terribly and not completely finished. House never felt clean. I was told very little information on the home, given the face I'm from a different country I was expecting a much more thorough walk through. I wasn't even shown how to operate my air conditioning unit or how to change the filters etc. literally everything is basic and the bare minimum. If you have zero pride in your home, don't care about quality or clean finishes… buy from Lennar. I personally never would again. ... More

I don't need suggestions they promised us. Built in grill never got it didn't finish putting blinds where promised realtor was no help after she got our business she was from a different track of homes and begged us to use her instead of the realtor where we bought the home I wished we would of used the home realtor and not her she could never answer our questions so it was a bad experience all around

Sales person and concierge were nice. Rest of the team is hostile and dodgy on anything you point out, especially our construction manager Casey. Warranty tries to weasel out of covering anything you point out. Workmanship and material quality is low. Will try another builder in the future for sure. It's a home at least, and we were in a hurry to buy, but for $300K I would definitely look around if I were you.

Great exsperience

All the material is good but after you move in the house later sometimes the small seal are not fill properly next to the sliding door n the ants start coming n now dealing with ants issues.

Everyone wants a rating. Lennar is one of the Dow companies that deserves an excellent rating. They made my home buying experience easy. They took care of everything 100% and showed me where to sign. I expected a lot of difficulties and experienced NONE. Lennar is the very definition of excellence!

When we first started with interest Lennars team was very helpful, quick, and responsive. They pressured us with time, and then raised the price saying all prices were going up. After deposit was made, all of the other homes were priced lower. Post deposit, they were not very responsive or helpful. We like our home, but feel like we got taken advantage of.

My loan officer was not communicative at all and cost me 1000 of dollar. He made this experience very poor and not pleasant and I filed a formal complaint against him. I wish there was a way to get reimbursed for the 1000 he cost me smh

From sales to move in everything has been excellent.

Sales rep was friendly answered my questions understood my needs

Buying a new home is stressful even under the best of circumstances. But the Lennar team was on top of every situation. We went through multiple lenders and tried to close multiple times. But the Lennar team was always understanding and cooperative. Even when there was doubt about the final deal getting done, the Lennar team calmy took the next step and helped get the deal done. I now have a new home that will be my retirement home and I am very happy with the result.

Jacob was outstanding as my sales rep. He was knowledgeable, followed up, and helped remove obstacles for me. The mortgage process was very disappointing in that I literally did not know if I had been approved until the day before the closing. This should have been done at least several weeks before closing. Same with the final documents and terms of the sale--they were not available until the day before closing.

I made an offer that was refused, even though the property was listed at that price. The offer was refused. 2 weeks later, I made a less amount offer that was accepted. The sales mgr. lost money for Lennar.

Our experience with this builder has been extremely disappointing, especially considering the expectations that come with purchasing a brand-new home. Several issues were identified and brought to their attention months before closing, including sod that was already dead and needed to be replaced. We were repeatedly assured that these items would be addressed, yet we are now well past closing and the sod still has not been replaced. The exterior of the home also needs painting and touch-ups that were supposed to be completed, along with several other outstanding items. Unfortunately, we have reached the point where we have essentially given up on some of them—not because they were resolved, but because of the constant lack of follow-through. The most frustrating part has been the inability to get anyone to commit to a schedule and actually show up. We have rearranged our own schedules and made ourselves available multiple times, only to have appointments rescheduled or no one arrive at all. Communication without action eventually becomes meaningless. Buying a new home should be an exciting experience, and we certainly did not expect perfection. What we did expect was accountability, communication, and for commitments made before and after closing to be honored. At this point, we feel completely stuck. The home has closed, the builder has been paid, but several promised items remain unfinished with no clear timeline for completion. We sincerely hope management takes notice and makes this right. Based on our experience so far, however, we cannot recommend this builder to anyone expecting dependable post-closing service and follow-through. ... More

Experienced workkers

Homeowner need to be able to choose counter tops, back splash, cabinets, and flooring...even if it is between 2 colors... Front Door seal...can see light from outside. Inside...No coat closet... Outside...no place for trash bin...no storage unit...Not enough parking for guest...driveway only has space for 1 car...Mailboxes should be centrally located...Need back fencing...During my walk through...there was poop in my front and back yard...

Was good. People are good to work with.

LENNAR customer service is very poor! No communication, non-responsive, unprofessional and rude. Bad experience overall!

We purchased two homes sight unseen thanks to your representative going the extra mile for us providing lots of photos, addressing our questions and concerns quickly and thoroughly. We wouldn't have done this without his help.

Lennar is a good company. I find everyone to be professional and friendly

Love my house. Lennar made the purchase of the house very easy and the support from everyone involved was very impressive.