Lennar Reviews in Raleigh Durham Chapel Hill, NC

Good experience in an a sellers market

Very pleased with service from construction manager., Mitch. He was always available to answer questions and assist. Disappointed with sales representative. The day we signed agreement to buy house was the last time we heard from Patty.

Alot of attention to detail issues, wood trim gaps, rough drywall spots, uneven trim, tile work is very bad, uneven floors, uneven paint and colors, gaps in drywall, crown moulding on cabinets were way off, small damage to several cabinet pieces. Besides that the overall experience was ok. We had an issue with the plot size that wasn't disclosed to us and after signing the contract we brought up the issue and the sales person said "I didnt know" which to me is not an excuse as they gave me an answer to the question before like that had known. Regardless we ended up losing over 6500sqft of backyard. Lennar wouldn't do anything about it. Just be sure the sales rep you're speaking to can give you plot size and items in your home in writing. The price of the home was competitive to the surrounding area and home was finished in the general timeframes given to us. Our construction manager was really good and o believe that made a world of difference. ... More

In the 9 months between down payment and closing we grew increasingly concerned that Lennar was trying to sell the home out from under us. Tactics used to undermine the sale were devious and not direct with us as buyers. Received pressure to remove contingencies and written agreement about timing was brought into question. Now that we have closed and the process is done, we’ve been told by those in the know that the home value for price is equal or better than other builders. Workmanship on finishes is only fair (sanding, painting, door alignment, over use of caulk to cover up sloppy workmanship, etc.) Everything is builder grade. No substitutions were allowed, not even colors. Worst issue: after only 4 months of gentle use, engineered hardwood floors (part of the premium package) have scratched easily and repair is impossible. On other items reported, the warranty customer service responses have been very good. ... More

Look behind all doors, cabinets, around windows inside and outside, behind commodes, all around garage.

You are made fully aware of process. Great communication.

Overall the market is over priced for what you get. The quality of the home is cheaper with no real customizable options. Staff is nice but quality of home feels cheap.

The sales staff could not have been nicer or more helpful. The sales representative was knowledgeable, helpful, friendly, and still remembers our names months after we purchased the home. The house does have some design flaws. The tankless hot water heater is not able to quickly provide hot water to the kitchen although it functions well in the bathrooms and laundry area. The garage and driveway are narrow; most of our neighbors park at least one car in the driveway as they are unable to get two cars into the garage along with the usual homeowners items (lawn care equipment, bicycles, tools, etc.). Otherwise the house is well designed. We especially enjoy the screened in porch, but are adding a patio as are many of our neighbors. The interior rooms are of ample size and have a decent amount of closet space. The ceilings are 9 feet tall giving the rooms a more spacious appearance. The bathrooms, especially the master bath, are well done. The master bath and closet are very large and flow together nicely. Most of the finish work is of average quality but the quarter round is poorly implemented and appears as if the wood was chewed off rather than cut with a sharp saw. The interior paint job was substandard, especially the trim and railings. The flooring, although builder's grade, is reasonably nice and has held up well thus far. Lennar paid attention to amenities and equipped the home with a Ring doorbell, garage door opener, a Schlage numerical code front door lock, and nice landscaping. We wish that they had included a lawn irrigation system and a keypad outside of the garage door. The exterior of the home is cement fiberboard and is nicely painted. The guttering is adequate. Things to look at if considering a purchase: painting, trim work, hot water delivery, caulking along baseboards, the width of the driveway and the size of the garage, and, importantly, the terms imposed on homeowners by the HOA. Also, the neighborhood includes two pools, a clubhouse, playground, and open areas. Lennar is a reputable company but because they are building houses quickly, you need to pay attention to the details. ... More

The whole process went smoothly and I was always updated on the progress.

Overall good a experience. But critical construction mistakes were made which are being fixed. List: Leak in the foundation wall. Cracks and holes in the drive way. Lot boundaries incorrect (missed by engineers for lot 66 and 67)

The people I worked with from the contract all the way through to the Home Orientation Specialist were amazing and everyone had great personalities. I have noticed as time has gone on, that the finish work in my home is very questionable. I definitely have a house that is structurally sound, however, on a daily basis I see screws/nails popping, caulking not applied well enough, etc. I have also heard that there is an issue with the annual reviews being completed on time or even people getting a response. I have not completed this process yet but I foresee this being an issue for me as well.

no mail for six weeks i am still ticked off, Lennar dropped the ball stop blaming the post office should have been done a year ago!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Initial trip here was told only one plot open which you still cannot sell next to horse farm, glad we came again to find other plots available, house is great price is right but could have been handled better in the beginning

The longer I am in my townhome (which I love), I'm realizing how ridiculously small the garage is. I drive a small Veloster, and I can barely fit it in with my two garbage cans. Most homes around me have their cars parked on their driveways or in the streets, because they won't fit in the garage. The other thing I would change, is that I think we should have more say in the bigger items, like appliances and HVAC systems. I would have preferred to pay a little more for better appliances.

Service Requests are being closed without resolving the issues. Arrogant customer support representatives.

I put a Warranty request 2 weeks ago NO response!

I purchased the model home, it was in a good shape but I don’t like the fact that there no warranty on the house.

I absolutely love my home and have enjoyed working with Chad Aycock and John Faircloth. Matt from customer care has been helpful too. My main issue has been with my property. The yard was poorly graded and the yards are not 100% sodded. This is causing erosion on the back part of my property. The poor drainage was causing a lot of standing water on my property and it took a few months for it to be fixed. The issue has been addressed and a French drain was put in. It looked great at first but the dirt is starting to settle and you sink down into the ground where they dug the trench... the ground was not properly packed to avoid holes. It also took the landscapers 3-4 trips to complete the job. They kept coming out because it was not done properly. Overall the house is great. I love the neighborhood. I wish the whole property was sodded because I think moving forward sod is being provided on all of the properties. ... More

Poor built in quality/material and accessories.. Warranty team- very rude and long wait time to fix

I had very good opinion about Lennar before buying the house. After seeing process and the way it was constructed. My feeling is construction quality has reduced a lot. Also major concern is addressing the identified issues. The team is closing the issues with out properly addressing which is not fair.

Overall the home is good, and the build is good, did not face much issues until now. But I am not happy with the customer care post home closing, even during the construction process there was always communication gap from construction manager side, He never kept us in loop on the progress, did not even notify us before drywall were put. I had to contact him to get pre-drywall inspection scheduled and the drywalls were hastily put in so I couldn't get the inspection done. After closing, there are pre-identified issues with the lawn and shrubs which are not tackled by the construction manager, and only response I ever got from him is "Yeah we'll get it done, you need not worry", and no action on the ground to "actually take care of the issue". Really unhappy with the post home closing customer care. ... More

Poor communication, construction quality poor, lennar staff not willing to deliver quality home, construction manager not responsive n did not fix home inspection issues, home delivery to customer with bunch of issues, after closing complaints not handled, overall extremely bad experience

Construction Manger Scott His management style is friendly, and his feedback is always constructive. he always had time for discussion. His willingness to listen and advise constructively is far beyond expectations of any manager. Loan officers Corey / Chris where always accessible they where very analytical and can really break down complex figures into bit and pieces. They are very Helpfull.

They hurry you into closing by putting same date of delivery and closing. The quality of work has degraded.

The team was excellent selling the home. Being a track home builder, the materials quality was. 3/5. The price indicates that. Solving issues is a problem going thru them……there is a lot of deflecting involved so I tend to take care of things myself by spending more money. Great activities, clubhouse and social director planning events. There is ton to do if you want. I’m happy with the space layout inside my house but the workmanship is just ok…..I’m used to custom homes and this is my first track builder purchase.

Jason, Shawn, Danielle are all very efficient and a pleasure to work with. I highly recommend Lennar.