Lennar Reviews in Atlanta, GA

Very poor workmanship on interior doors and trim work. This visual deficiency makes you question the workmanship you can’t see.

During our building process, the sales team repeatedly gave us misinformation and took long * 2 answer questions. Since we have moved into our house the warranty department is slow to respond and lets things linger 4 a long time. After our first warranty appointment and claim, they sent two people out to work on some of the issues, but the rest is still left undone.

Considering what I paid for the property the workmanship on the house is poorly done! The materials used (i.e cabinets are cookie cutter, flooring is cheap) are of the lowest quality of builders grade material! Thus totally unexceptionable!!

Other than the initial sales process and the warranty personnel, the entire construction related process has been painful. Wouldn’t recommend.

nothing

Just know that if something is broken or not working properly be prepared to wait a loooong time to have it fixed because of mishandled scheduling issues with subcontractors. Also, the repair work can only be done on week days forcing you to take days off from work only to have the workers not show up which is incredibly frustrating. It's been almost 6 months without a working master bedroom shower

The quality of the home is subpar I have been in my residence for less than 6 months and I have already had to have major repairs to my HVAC unit and I am still looking for compensation from Lennar. The poor craftsmanship is a direct correlation to excessive billing.

Unfortunately Lennar is more focused on selling houses than building quality homes and providing good customer service. My closing date was moved up three weeks but my house had numerous items that needed to be fixed. I was assured they would be fixed after closing. Five months later, some of these items still haven’t been repaired. I submit warranty items that need to be addressed and nothing happens. Lennar eventually closes out the ticket like it’s been completed, but it hasn’t! This has happened numerous times so I eventually call customer service. It takes months to get things fixed. There needs to be better customer service (or quality control so there aren’t so many issues after closing). ... More

I had high hopes when I purchased my home from Lennar, but unfortunately, the experience during and after closing has been very disappointing. 1. Seller’s Credit Issue at Closing: Lennar attempted to reduce the agreed-upon seller credit at the last minute, just before closing. Despite our persistence, we were finally able to get the full credit restored, but this caused a significant delay during closing at the attorney’s office -- an incredibly stressful and unprofessional situation for what should have been a smooth process. 2. Driveway and Garage Issues: Within just a week of closing, my driveway started showing signs of damage with visible breakages and multiple pop-outs. The garage floor is experiencing the same issue. Despite raising multiple service requests through the Lennar portal, they were closed without proper resolution or even a thorough assessment. 3. Mailbox Key Handover Delay: I did not receive my mailbox key until three weeks after closing. This only happened after repeated follow-ups and personal visits to both Lennar’s office and the USPS—something that should have been streamlined as part of the handover process. 4. Backyard Grading and Water Logging: The grading in the backyard was done poorly. Whenever it rains, water collects and gets logged in certain areas. Again, multiple service requests were submitted, but Lennar management simply dismissed them, claiming this issue is not covered under warranty, despite it being a construction-related flaw. Overall, my experience with Lennar’s post-sale service has been frustrating and disappointing. What should have been an exciting and smooth transition into a new home has turned into a series of unresolved issues and broken commitments. I sincerely hope Lennar reconsiders how it handles customer concerns after closing, especially for buyers who put their trust and savings into a new home. ... More

Between AC not working day of move in after multiple issues prior to closing, ants, overall bad workmanship, shower needing to be replaced, sewage smell, faulty wiring, faulty plumbing, and almost everything being “not covered after closing. Would not recommend. They build these houses so fast and don’t care what happens after closing. Only nice people are the Sale Agents, after that it’s no good. If they do come out for “warrantable” defects, it’s “we’re doing you a favor”. Need some sense of responsibility.

We're previously owned a Lennar home in Southern California. Pride was very apparent in the quality and workmanship provided in our Southern California home. However, here in Fayetteville, Georgia we're very disappointed regarding the workmanship in the home. Every time I think about the cost of the high cost of home and the cheap paint, the sloppy unfinished sealing in the molding, the visible cracks in the corners and cracks in the crown molding; as well as the floating tiles in the floor which crackle when you step on them makes me sick to my stomach. We've purchased 5 new homes in our lifetime and never experienced such sloppy work that this home offers. The location of the home and floor plan is very attractive, however the home lacks pride and quality in the workmanship. We feel stuck with a $420,000 mess we have to fix. I can't have my family or friends over until this home meets the quality we're use to. Also we've been trying to install a screen around the back patio. We've submitted two ARC (October & November 2022) and left several messages for CMA to contact us, no return call has been received however our HOA is submitted as expected each month. ... More

Customer facing staff try to resolve issues but number of issues and quality of workmanship does not meet expectations.

I would rather not comment. If I had it to do all over again, there will be things that I would’ve done differently. It seems that I was set aside because I do not use the preferred lender or realtors on site.

Lennar lender mess up the loan.Light drop down and never fix, Ceiling scratched and never fixed.

First time buying house with them and was very disappointed! Lots of unprofessional workers on drywall, painting and electrical. They have to revisit my place many times after final walk.

Craftsmanship and finishing is poor.

We closed on the house 2 months ago. We couldn't live in the house for most of the first month because AT&T, who is the only supplier of internet and TV for the subdivision, did not have service to our location. The builder should have known that. Also, we still have outstanding items from the pre-closing punch list that are not resolved. The Home Care people contact us every couple of weeks to say that they are having a meeting to make a plan to solve our issues, but we are still waiting for them to fix cabinets and install the correct garage door. Practically every day we identify other short-comings in the build, like there isn't any insulation above the morning room and all of the bathroom tile needs to be cleaned due to dried grout or other material on the surface. The crown molding was butted together, rather than overlapped, so gaps are starting to show between the pieces. We expected a much more positive experience buying a new home in this community but have been disappointed with all of the outstanding issues that we have to manage. ... More

Do not close on a home and believe that they will have things wrapped up when they say they will. Would not recommend.3 months in huge crack in ceiling doors won’t open on back of house. Lennar is production builder and it shows. Get them in and close.

For $400,000 you expect a certain quality in a home. This does not live up to the expectations. Very poor quality paint, sheet rock, tile work, workmanship and appliances. When we moved in the oven didn’t work, the dryer outlet didn’t work, the dishwasher leaves the dishes unclean and wet, paint feels like sandpaper, paint peels off the doors if you try to clean the glass or they get wet, crack in ceiling about 6 feet long in the kitchen. The Sheetrock is a very cheap quality and very thin. You have to be very careful when you try to mount towel bars or toilet paper holders. The grout is crumbling on the backsplash in the kitchen. The tile in the master shower is unlevel and water puddles in the floor about a quarter inch in spots. When asked to repair the crack we were told that it is a common problem in this floor plan and we should wait until the year end inspection because they will only fix it once and if we do it now the house will continue to settle and it will crack again. The same was said for the nail and screw heads that are popping through the paint already. They wish they could do it more than once but if they do it for us they have to do it for everyone. Top row of rock on the front of the house was installed wrong and they were told when it was first done but they said we would have to wait until the final walkthrough to address it and other issues. Then they said the contractor told them that it was the correct way to be installed and they wouldn’t change it. Therefore the grout on the top row of rock wouldn’t seal to the siding because they tried to use a clear silicon and it wouldn’t fill the gaps. They then tried to fill the gaps with mortar and it looks awful. Paint on the outside of the house is of a poor quality and so thin you can see the strips where the paint was applied. Interior walls feel like sand paper because the primer was sprayed on before the walls were cleaned and the paint adheres to the dust making it rough. The paint quality feels like rough chalk. Molding all through the house feels like it has sand on it and has never been sanded. The yards were sodded with dead grass and we were told it would grow back, it hasn’t. The sod was not rolled properly so the yard is rough and the grass didn’t root the way it should. There are bald spots all over. The side yards were not graded properly so they don’t drain the way they should leaving wet, boggy, muddy areas which are conducive to mosquitos. We love the area and the people that live here. At first glance the homes are pretty but when you move in you find the materials and workmanship to be lacking. ... More

Cumming is definitely a friendly family environment!!

I believe that the actual foreman, Luke, whom I dealt with was not the initial lead for my home. He (and Kelly in the sales office) was a pleasure to work with and they were both very attentive with any matter I brought to their attention. Once I moved in, I noticed the quality of the build was not the “Lennar” quality I’ve come to expect from the homes my friends built with Lennar in Texas. Some of the issues I encountered are how loose my carpet is upstairs that I almost trip because of it, gaping 15 inch X 15 inch hole hidden behind my refrigerator that I only saw after we had a bad thunderstorm and checked all my outlets after power had been restored, touch up paint specs all over my floors, counters, light fixtures, etc. Anyhow, it’s not what I’ve come to expect after my own experience. Your warranty guy, David I believe, is no pleasure to deal with either. ... More

I bought the house before construction. After paid deposit, it turned out the house was very not as good as expectation. The quality is bad and warranty team is bad.

had to be on top of 5 different people to understand delays and work to be done. House looks nice, but I see a lot of issues in terms of quality and workmanship

I have purchased Lennar Homes in the past (Cal-Atlantic/Ryland Homes) by far this was the worst home buying experience. If it wasn't for the lot size and location, I should have gone with one of the other builders in the neighborhood (Stanley Martin or Providence Homes). The sales experience was terrible both salespeople were not on the same page and took a long time to get a response back. As far as the builder and follow up person they were great and overworked because they had a lot of building going on, but when I was able to speak with them they were able to respond to my questions. My opinion is Lennar has gotten too big and forgotten to focus on customer service and details. ... More

My experience was the worst probably in this community. I started off renting first. When I was renting I had an excellent experience in the community so I decided to start the process of buying. As I was looking around to different communities my husband wanted to stay in the same community we currently were looking into. He talked to the woman in the front office to see if or what we can do. She gave him a number to a man named Oliver. Oliver contacted and started the process. We put the earnest money down and just did what we were supposed to do as buyers. I put my 60 days notice into the rental company. Anticipating that since we had the go that we were clear to move. We did the celebration and it came down to the closing day and in the morning of the closing day Oliver called upset and told us we were denied due to 2 hours on my pay check. (It was short due to the holiday time, I had no PTO because I just started working as a nurse) I was devastated. My husband contacted the agents boss and they referred us to another company. At this point, I was just going to rent. The funny thing is I found a renter that was going to rent the same house that I was going to buy. So a man named Stephen contacted me from another lender. I told him what happened and that I was not convinced that he can get me approved. His exact words "I understand that you had a horrible experience, give me 3 days and if I don't get you approved you can go and rent"....3 days come I get the call that I was approved. With me being still distraught. I still was not convinced, because we were denied the day of the closing. Stephen knew. He still wanted to prove to me that he was able to do what he promised. I handed in the same documents that I did to Oliver. I went to my closing within 2 weeks. I thank Stephen and the NorthStar team for getting us approved. Now the reason why I gave a 1 star for "Overall home buying experience". I felt like 2 certain people in the office NOT Tiona (I apologize if I spelled her name wrong) was intentionally trying not to give us this house. The sad part about it is that out of all of the same houses they built they continuously showed the house to others and allowed them to go in there with there shoes on during bad weather. (Mind you I rented a house right behind the home we were buying.) So we seen everything. They could of shown the home across the street to it. But they didn't! I even requested if the people they shown the house too could put on shoe covers. Never happened. The reason why I put a 2 stars for "Quality of workmanship and materials" you don't see the quality of the home until after you move into it. I will put the best I can to make it mine but the home was put up fast and there are little issues that we have been taking pictures and recording. The drywall is coming apart like buckling, the was does not come out of the showers, the caulking is half done. Carpet was dirty. Blinds was not put up right to where it would turn all of the way. When we moved in the next day I go outside someone intentionally stomped my pretty bushes over. They are completely damaged. I was so upset. So I am in the process to replace them within the next few weeks and putting up security cameras. Lots more. Trustworthiness is a 1 star because they promised to do things that still weren't done. The value for the price paid. I gave a 4 star only because this is what the house was appraised at. I feel that after looking at other communities in the same price range they are more valuable. Although, I like my home. I was just turned off from the entire experience with Lennar. The reason why I put a 1 star the the "Responsiveness to issues, is because EVERYTIME I would ask for something I felt like a black sheep of the community. I am the ONLY owner that does NOT have that cute little "Private Residence sign" the most hurtful part to this is when I asked Tiona. She told me to come and get it from the office. I sent my son and the other agent in the office told him she had no sticks to the sign, so he came home and said that she said that she will bring it tomorrow. The most hurtful part is the next day I come home "ALL" of the new owners on the street (8 people) had their little "Private Residents Sign" on their yard and they are not even moved in yet. So my husband went and bought me two black signs to make me feel better. He tried but again it does not feel the same. :( I am going to put this review on every platform. I wish I went through another community maybe my review would have been different! ... More