Lennar Reviews in Riverside San Bernardino, CA

The home is beautiful we love it. Great value for the price. Good customer service. I don’t regret my decision to buy this home. I did experience some concerning issues that could’ve been tragic - tankless water heater gas line nuts were hand tightened and cleared inspection. Gas was leaking in garage when I first walked in, at first it was a faint, vague smell, but on day two I called the gas company. They immediately identified the issue and fixed. Good thing I’m not a smoker or none of my movers smoked or we’d be gone. GFI in garage kept tripping, turning off water heater daily. Electrician was called and discovered the breaker wire in the panel was loose, he tightened it and replaced GFI switch just in case. Carpet edges had nails sticking up in various places. I was stuck by one in the foot that thankfully didn’t pierce. I then inspected the rest of the house and found several others, I fixed those myself with a hammer. Other items we’re minute compared to those two. Called customer care for other items. The vinyl fence was blown off by the winds on day two. Lennar came and reassembled it but still waiting on a missing fence post cap. It seems the fence is assembled like legos, and does not have permanent installation materials like screws or glue. Being this region is known for high winds, I would think construction would have figured out to use stronger materials to withstand. The final observation was the drywall material inside the home is very cheap. It has crumbled very easily when I install curtain rods and shelves. You have to be extremely careful working with it. ... More

Such an exciting experience buying a home with Lennar.

My first home. What a Great experience!!

If I didn't have an amazing Realtor this would have been an even worse experience. My best advice is really do your research on materials because the options they provide (carpet,tile etc)never look the same once installed. I will be having many things replaced (windows and doors) some things were just thrown together in the build. Better communication with their lender would also improve the process

Stephanie, our sales rep, was incredible getting us through the home buying processes. Vince, the construction manager was incredible in making sure the house was as perfect for us as possible. He even stopped by occasionally after we moved in to make sure everything was going well. He went above and beyond helping me troubleshoot some work I was doing and touching up some paint that I messed up. The house itself has been a blessing. The family and I are loving the many “e.i.” Upgrades, and quality craftsmanship. This is our second Lennar home and we are very happy with both experiences.

Lots of included upgrades, my house even came with window blinds! Great customer service! Walkthrough was very detailed oriented!

The entire process was a WOW! We really enjoyed the builders and inspection team walking us through all of the features throughout the house. Chris, the gentlement that handled our walk through was and has been a HUGE help. He is responsive, gets things done quickly. Our only complaint is we were promised a mirror in our master bathroom because the incorrect one was installed. It was first said to be available two weeks after closing (Mid January) then we were told they could not come in the home until Feb 1, then when we called at the end of February we were told it a company would be reaching out to setup an install. Now, at the end of March we still have not heard anything. ... More

Everyone from Lennar has been very helpful throughout the process. We are all excited to move in our new home this weekend. Thank you Lennar Family!

My wife and I had such a great experience buying our new home. We came from a condo and what an upgrade! Very happy to be in our new home and raise our daughter in this neighborhood.

People are great and helpful but the time line they are given to build is causing a quantity over quality situation putting unnecessary pressure on the workers that are doing the work

The customer-first focus was second to none.

Sadly, the information from one team to the next gets lost. The client has to constantly remind them of what was told and by whom. Obviously, the client will do it since they are making such an important investment, but the support and guidance provided by Lennnar, especially to first homebuyers, is subpar. Lastly, quality of materials, attention to detail and overall value for the price paid is questionable. There is a general lack of refinement with many details.

Front office at the arboretum in Fontana, ca was awesome however, eagle home mortgage was unorganized, poor communication, just terrible.

Sales Representative were extremely knowledgeable and helpful during purchasing of my home. After moving into home and minor incident with drawer and under cabinet were addressed and fixed quickly.

Started to look at new development in N. Fontucky about 2 years ago. Give or take. We new we had to clean up some debt. Earlier, in March, we came back to see if we qualified. And we did. We got on the VIP list. People were super nice. Through the process. Super easy buy. We also went from 3rd phase to 1st phase and got a few extras. Cari was super awesome from the beginning to end. Eagle mortgage has some work to do. Wrong forms , missing forms, wrong prices, and multiple signings. It did match the awesome people before and after the purchase. Now that we purchased our house, the people fixing something here and there ( it's normal) we're pretty cool too. Raul and Brett are very involved. Super responsive. They both take pride in the work they do. I love my house. My neighbors are pretty cool too. I hope they don't hate me because of my dogs. Anyway, I would buy again. My lender though. Love it. Love it. Love it. ... More

Lot of lack of communication, answer or updates from sales. Also I have been complaining that might have some issue with the electric installation in the house and it has been kind of ignored . Some specific issues were taken care after 3 or 4 claims but still the breaker keeps going off. It’s not normal that a new house have the breaker off so often. Wish some one could come and inspect in general if everything is ok.

Amazing value for the house!

Over all a good experience sad I had a horrible experience with eagle home mortgage. The worst possible treatment a client should ever receive. Jc

The service and attitude of all is a treat. Extremely happy with the experience. From the sales office to our move in coordinator to the warranty. People accommodate and are courteous and professional.

This is a really nice community and hone. The Lennar team is very responsive to any needs you have. My movers dinged my walls a bit and Lennar crew were here to fix the minor issues. The homes are low Yard maintenance which is nice in this hot weather. They will not disappoint inside and out.

Due to the COVID-19 pandemic, it was somewhat understandable that their office was limited interacting with their clients; however, it was very difficult getting to them for questions we had while trying to buy and close our house with Lennar. They were always late responding to our emails and phone calls. We had to try multiple times to get the answers we need in order to move on to the next step. During the last few days while closing the house, it was hard to contact them with questions and to find out the status of the closing process. After we moved into our new house, the customer service response to our service requests have been poor, delayed and frustrating. There were many issues we found at the time of final walk-through before we moved in, but only half of the list was repaired by the time we moved in. We found more and more items that required the repairs, but Lennar's response has been insincere and dishonest. They promised that all items we put into the repair list will be taken care of as soon as possible, but until today, they have only managed to repair few things on the list, i.e. 30% of the items in the list. We had to keep asking the same thing over and over until one or two items on the list get taken care of, then no response from Lennar customer service rep. Only a trickery and falsifying promise was given whenever we made requests for the repairs. In addition, the house has so many issues that need the repairs, we were so disappointed on the workmanship and the materials Lennar used to build the new house for the buyers. ... More

No high pressure sales tactics and great people to work with - before during and after purchase.

We love our community and our first new home!

No medicine cabinets in each bathroom is very inconvenient and will just need to be added, not good. Interior paint appears watered down or just very cheap. So thin any touch leaves a mark

The experience from the staff was awesome. Everybody from Robert, Leslie, and Shiloh get nothing but praise from my family and I.