Lennar Reviews in Riverside San Bernardino, CA
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What Riverside San Bernardino Homeowners Have to Say About Lennar.
Read all 654 verified reviews from homeowners that built a new home with Lennar in the Riverside San Bernardino area. Riverside San Bernardino homeowners have rated Lennar an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Lennar's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Lennar in Riverside-San Bernardino Area
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Customer Reviews
Good buying experience.. not the best quality of construction or communication
- Cory H.
- Verified Homebuyer
- June 24, 2021
- San Bernardino, CA
Buying process was pretty smooth and sales staff was on point and very quick to respond. After closing, the construction and communication has gone down hill. Would strongly consider other builders on my next home purchase. Overall experience was a 6/10.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
Operations
- Marc T.
- Verified Homebuyer
- June 22, 2021
- Menifee, CA
The Operations team constructing the house were more helpful than the Real estate transaction team. It should be the other way around.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Lennar - I honestly purchased the home due to the location but was not
- Anonymous
- Verified Homebuyer
- June 22, 2021
- Fontana, CA
I honestly purchased the home due to the location but was not happy and am still not happy with all the active repairs having to be completed due to negligence on the builders part. It honestly feels like they just slapped my home together.
Total Score 3
Quality 2
Trustworthiness 1
Responsiveness 1
great area
- Travis H.
- Verified Homebuyer
- June 22, 2021
- Menifee, CA
escrow was horrible....we were in escrow forb8 month while house being built. They waited until the LAST WEEK to let is know we need few more documents. Then we're scrambling to find before we closed. Ended up closing after initial closing date because of it.
Lennar responded:
Hi Travis, thank you for taking time to write a review. We would like to apologize for the frustration and delays you experienced surrounding your closing. Please reach out to us at corporatecustomercare@lennar.com, if there are any outstanding items we can assist in completing. - Lennar Customer Care
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Lennar - Had a good experience with Purchasing my home at Heritage Lake.
- Martin H.
- Verified Homebuyer
- June 17, 2021
- Menifee, CA
Had a good experience with Purchasing my home at Heritage Lake. The building process went smoothly. Would not recommend the builders lender, they are non-responsive. Save yourself the stress and use an outside lender. But the home is good value.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Poor and lack of communication and follow up
- Anonymous
- Verified Homebuyer
- June 16, 2021
- Fontana, CA
Poor and lack of communication about the loan process from the loan processor and lack of follow up on the work orders.
Lennar responded:
Hi, thank you for taking time to write a review. We are sorry to hear about the frustrations you experienced beginning with communication through the loan process and follow-up on service. If there are any outstanding items requiring attention, please reach out to us at corporatecustomercare@lennar.com, thank you. - Lennar Customer Care
Total Score 1
Quality 3
Trustworthiness 2
Responsiveness 1
Lennar - Lennar customer care could have a better response time
- Zachary T.
- Verified Homebuyer
- June 09, 2021
- Fontana, CA
Lennar customer care could have a better response time
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 3
I liked working with Barbara, I loved the design center and being able to make my own selections which allowed me to select some higher end materials.
- Jana D.
- Verified Homebuyer
- June 08, 2021
- Fontana, CA
Lennar offers quality at a competitive price. The communities are well thought out and some offer amazing recreational amenities.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 3
Cutting Corners
- Jerico A.
- Verified Homebuyer
- June 04, 2021
- Corona, CA
Bought in the middle of the pandemic and the housing shortage. Sometimes the most prestigious of organizations prioritize gain versus quality. I moved in 4 months ago and it took a lot of effort to address all the poor workmanship and materials. They are still being worked on. I believe the issues I am experiencing could have been avoided if there was accountability on making sure the final product met expectations. No light bulb in the garage and uneven floors (both 1st and 2nd floors) to name a few that should be noticeable but was deemed acceptable by Lennar's inspectors/QA.
Lennar responded:
Hi Jerico, thank you for taking time to write a review. We would like to apologize for the issues you have outlined with incomplete work and subsequent Customer Care. Please reach out to us with any items still requiring attention at corporatecustomercare@lennar.com, so we can follow-up for you. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Lennar - We love our Lennar home!
- Anonymous
- Verified Homebuyer
- June 02, 2021
- Fontana, CA
We love our Lennar home!
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Lennar - All of Lennar staff was great and provided great service.
- Matt C.
- Verified Homebuyer
- June 01, 2021
- Fontana, CA
All of Lennar staff was great and provided great service.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Worst new house ever
- Keval M.
- Verified Homebuyer
- May 18, 2021
- Corona, CA
Too many open issues in house and no respond from Lennar. Never buy house from Lennar.
Lennar responded:
Hi Keval, thank you for this review. We apologize for the issues you've expressed related to communication and response to warranty requests. If there are any open items you would like us to follow-up on, please reach out to us at corporatecustomercare@lennar.com. - Lennar Customer Care
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Excellent experience from beginning to end.
- Daniel G.
- Verified Homebuyer
- May 18, 2021
- Menifee, CA
This was our first home. Lennar made the whole experience perfect. From the first time we walked in to the models to the day we closed. Stephanie was our savior. She helped us through every question we had. Big or small. Time will tell how long we stay at our home. We just know we would only feel comfortable buying a Lennar home. Thank you Lennar.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overall good experience during extenuating circumstances (Pandemic)
- Marlon P.
- Verified Homebuyer
- May 11, 2021
- Fontana, CA
Gen suite has worked out wonderful. Both in-laws and parents have had extender stays. Neighborhood amenities are wonderful. Recently installed my Tesla electric car charger(easy hookup). The sales team outstanding. Thanks Scherri for all your support, assistance and caring.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 3
Lennar - The process was very smooth.
- Marina S.
- Verified Homebuyer
- May 06, 2021
- Menifee, CA
The process was very smooth. Builder’s team were very respectful, and they always answer my questions and helped with my needs.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Smooth Process & Great Home
- James J.
- Verified Homebuyer
- April 29, 2021
- San Bernardino, CA
The process was very smooth, there weren't any road blocks or miscommunication during the process. I'm love my home, especially all the smart features that are included! I would definitely recommend Lennar to family and friends.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Piece of mind
- Roberto C.
- Verified Homebuyer
- April 28, 2021
- Menifee, CA
Great customer service, on time closing and satisfied!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - This was a Great experience!
- Michelyn A.
- Verified Homebuyer
- April 20, 2021
- San Bernardino, CA
This was a Great experience!
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Customer service is excellent
- Karen J.
- Verified Homebuyer
- April 20, 2021
- Fontana, CA
Everyone is very helpful and pleasant. No issues with anything we needed to have fixed or help with
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Friendliness and eager to please attitude of staff.
- Robert R.
- Verified Homebuyer
- April 20, 2021
- Menifee, CA
Very friendly and professional staff very concerned and eager to make sure we were satisfied and everything was well with our home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - My experiences as a first time home buyers was beyond my expectations.
- Monique I.
- Verified Homebuyer
- April 10, 2021
- Fontana, CA
My experiences as a first time home buyers was beyond my expectations. Debbie and Cari were not only professional but helpful and compassionate.
Total Score 5
Quality 0
Trustworthiness 0
Responsiveness 0
Lennar - We had a wonderful experience buying a home with Lennar, what
- Edgar G.
- Verified Homebuyer
- April 10, 2021
- San Bernardino, CA
We had a wonderful experience buying a home with Lennar, what stood out the most is the professionalism and customer service.
Total Score 5
Quality 0
Trustworthiness 0
Responsiveness 0
Lennar - The home that I recently just bought is perfect for me.
- Isaac T.
- Verified Homebuyer
- April 07, 2021
- Fontana, CA
The home that I recently just bought is perfect for me. I recommend it to anyone who is looking for perfect and reliable atmosphere along with small size and convenience.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lennar - Everyone has been amazing!
- Alyssa S.
- Verified Homebuyer
- April 07, 2021
- Menifee, CA
Everyone has been amazing! From Michelle at the sales team to Vince when we did our walk thru - everyone has been great.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Smooth process of everything..
- Dandy G.
- Verified Homebuyer
- April 07, 2021
- San Bernardino, CA
Helpful people and always on time.. they help us and guide us all throughout and the best part of our experience here in lennar was that we didn’t had the hard time of getting this beautiful house that we got..Thank you lennar family! And for all the people out there,if you are looking for a new house i would recommend lennar..You will not regret it..
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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