Lennar Reviews in Riverside San Bernardino, CA

My concern has been the outside paint on the house seems to be coming off, with the ongoing construction we often sweep or wash with the water house and the paint comes off.

Prompt response for any troubles and issues. Thanks for the management team

I appreciated the email updates so we could stay on top of the building process.

The Lennar team from start to finish has been wonderful. What else could I say? I love my Lennar home.

You'll get home issues even though it's a brand new home and everything has to go through a submitted work order for them to fix the issue.

We are very impressed with the responsiveness of the care team, especially Ernie, with our post move in issues, which are minor. We love the community.

We had nothing but radio silence and issues when we were actually going through the buying process with Lennar, however once we moved in, we were taken care of with nothing but white glove service. Anytime we had an issue, or had a repair needed, we were taken care of or fixed up within a week. Crazy to think they were the same company. If only everyone at Lennar operated like the on-site sales team. Thanks to George, Daniel and Klarissa!

It was a great experience to work with Lennar

Great people, very helpful to us.

Very nice and professional personnel. Great company

The quality of these homes are pretty good. The experience with Lennar Mortgage was a bit difficult, as well as having issues addressed during the building process. There were issues of not getting all of the Everything Included items that were promised by the Sales Office.

Lennar made it easy to buy

I was impressed with all of the homes I saw. The staging of the homes made you interested in purchasing. I am happy that the builder included all of the appliances in the purchase of the home. I pretty much got everything that I wanted.

Please DO NOT buy a Lennar home. They come with nothing but headaches and the customer service team acts like they are doing you a favor by fixing things under warranty that should not have been an issue within the first two months of ownership. ie plumbing failures, water leaks, water damage, flooring needing to be replaced, blocked conduit resulting in a delay of internet serviceability, heater not working, and landscaping irrigation problems to name a few. Lennar uses the cheapest contractors to build these homes as fast as they can and the quality really suffers because of that. I bought a new home to avoid some of the issues I thought I might have with an existing home and instead I ended with nothing but problems. No accountability from Lennar whatsoever. They often failed to respond to service requests and needed to be reminded in order to schedule contractors for repair. I asked to speak with management to be compensated one way or another and they failed to call back multiple times after telling me they would speak to their bosses about my request. Customer service just responds with general cliches and does not sincerely care about their customers. I would NEVER recommend Lennar homes to anyone and whenever someone asks about Lennar I will always let them know how terrible the Lennar experience has been, especially as a first time home buyer. ... More

We had a great experience.

Overall the Lennar team that helped my family buy our home was great

They are really nice people

I closed escrow in July 2021. I expected quality for the price of the house and for having Lennar as the builder. But staying in the house for few months now brought me a lot of disappointments. The granite in our kitchen countertop absorbs water and now stained with oil after it was claimed to be sealed by Brandon from quality control dept., and even after I sealed it before use. I spoke to Brandon about the issue, and I was told that it will be adressed, but I have not heard anything yet until now. Brandon said that maybe because the granite has been stored for a long period of time before it was used is the reason why it absorbs water easily and is already stained. But I don’t think that there is any excuse for not assuring the quality of anything before putting everything together in this house. The shelves and brackets in master’s closet also fell apart after we hanged clothes. As per Brandon, there should only be maximum weight to be placed, which was never mentioned ever. And I don’t think that good quality will break easily. I wish IBrandon said that it is how they make standard closet and I can always upgrade using another company if I want a better quality. Too bad, I thought Lennar has the quality I was looking for. For the repaint and drywall touch ups, I was scheduled for a certain day and when I was making sure to get it done by the scheduled date, Adrianne from builder’s choice snapped at me and told me that I am not the only client. Then the appointment should be more than a day and was managed prior, for me to plan my days as well. Now, for the repaint of my front door and doorstep, the door should have been painted entirely, but it appears that there is no touch up in the bottom area. which is very obvious and frustrating to look at. and for the doorstep, the paint dripped underneath, and now stained the stucko. Which i need to call quality again for. In my backyard, the planter looks weird. It wasn’t straight all the way and the sprinkler switch is the in the middle of nowhere. Brandon said that it was how it was disigned and approved by the builder. Which is confusing because both of my neighbors doesn’t have a planter. Anyway, I got the planter corrected on my own since quality dept will not do it for me in order to show quality. ... More

The sales experience was easy and great! Many promises during walk through and signing- after that ghost town to any issues

Good Quality Home and Very good staff mainly marketing and finance

Loan processor asked for the same docs over and over again. The worst materials used. I’m still having issues and currently I’m without heating and AC.

I had a great experience with our Lennar realtor but unfortunately did not have a good experience with the loan officer we used by Lennar. We do love our house and understand things happen while building BUT Lennar should do a better job with communicating. We have been contacting them for months to have our block wall fixed (which is detached from the wall and is becoming a hazard) and we’re promised the company would call…months later nothing still. We have had to put in two orders to get it fixed and text the manager in charge and have not received a response. The lack of communication with this company is pretty disappointing. ... More

Love our house but we had issues with things the first day we moved in. I’ve noticed little flaws here and there and carelessness within the build itself but I do love my house.

The sales team and home care team have been great. Beautiful home with minor issues after move-in that were taken care of quickly. The Lennar Mortgage is incredibly shady. Worked with the mortgage team for over eight months. Terrible communicators with even worse work ethics. Tried to take our house back at the last minute due to errors on their part that could have been solved but they refused to try to work with us. Forced to threaten legal action before we were heard and given a chance to find a new mortgage company less than 24 hours before we were to sign documents. Stay away from Lennar Mortgage at all costs. ... More

Stephanie helps me a lot!