Lennar Reviews in Phoenix Mesa, AZ

We worked with a realtor and our own outside mortgage broker so buying was not an issue and everything went very well. I would love to give Lennar a great rating, however we are 6 months into our new home and still have not had work completed from our 45 day review. We had to have windows replaced because they were broken during building process. The workers came to replace the windows and installed new ones but left smudge fingerprints and palm prints on them that require a 20 ft ladder to reach for cleanup. We have green tape stick on high ceilings that was left during the building process. When the gutters were installed, the installer broke another window and that has not been replaced yet either 6 months later. The grout in the kitchen on the backsplash is crumbling and disappearing and that began on day 5 after moving into our new home. 2 weeks in, the caulking around the bathrooms in the home is splitting and pulling the base away from the wall—I am aware that this will eventually do this after living in a home after a while, but not 2 weeks of living in NEW home . There is tile floor in the kitchen that is cut off too short leaving a gap between it and the cabinet in a very noticeable location and our friends and family have all pointed it out to us at different times during their visits. Last, our backyard is flooding every time it rains and we have a 3-5in pond that takes weeks to dry up before we can walk back there without sinking into the dirt deeply. We have been waiting on the fix for this for 5months and we have been told the yard is graded properly but that the drain needs to be set lower so that water drains properly. In the meantime, we can’t finish and enjoy our backyard. Response time for service and questions is extremely poor. ... More

To sum it up, we are still waiting on our 30 day walk through issues to be rectified. It’s now been 7 months. Typical car salesman support. They sell you a house and then they are gone.

there were too many details incomplete, their work has so many fault

Countless items left to be fixed at a later time. Warranty work takes forever

Hope to see it in a few months

My home was purchased through Cal Atlantic but finalized with Lennar. We chose a Chef Kitchen and we selected the granite counter top for our home. The vendor chose defective granite for me to select and gave me the impression the spots could be buffed out. To my surprise the spots remain I had the situation noted the answer I received was not what I expected . (I chose the granite and sign the form) I attempted to have the situation ruled in our favor a second time and received the same answer. I even offered to buy a different granite on the warehouse floor I was told Dale Title only sold to developers. If I could get my cash payment refunded we would move as soon as possible. ... More

I wouldnot recomend lennar to otherhome buyers

Every single trade had MAJOR areas to repair. Way to many items were missed and were not completed by closing nor months later.

Our sales person was the worst but our building manager was absolutely great

i'm not sure i would buy a lennar home again. my appliances need to be replaced. air filters were full of grime and dust. lots of issues already and i'm in month #3. lenders were extremely rude and condescending. one lady was nice... lots of loud construction and i've had trash thrown into my yard. i don't know if i feel safe here. buyer beware

I am just new here but we already have issues. My next door neighbor tells me of the problems they are having with the electrical in there home. We have experience some of the same issues. Will be wanting to get this done so we can get thinks corrected.

It may be the area I am, but the interior of the home is extremely cheap and poor. several repairs immediately with little to no resolution because they workers don’t care. the backyard wall they built is not stable and has already been redone once because the bricks were not laid evenly, since they “fixed” it they either forgot or avoided cementing parts of the wall and every end cap except two. I regret buying lennar - and putting my life savings into buying my first home with them. It’s been almost 8 weeks and I still don’t want to move all my belongings in because of the issues. They say “wait a year before adding tickets”, but by that time the grout from the tile has already eroded in areas, we have lived and had to place furniture on uneven tiles. doors didn’t shut properly to begin with. i can go on- point is they need to higher QUALITY minded people- and it shouldn’t cost any more or much more to get people to do the job right the first time. Not proud of Lennar in my area. ... More

I purchased a "Qucik Move In" home. I am someone who likes to thoroughly read everything that I am signing, to make sure I completely understand what I am signing but I was rushed and they attempted to hurry me along with the signing telling me several times "Its all standard" - well - I have never bought a home before so I dont have a clue what the standard is! On top of that, once we did sign, and got final full approval, we did our first home walk through, and even that felt like we were being rushed through in order to not find all the flaws, and issues with a NEW HOME BUILD. We decided to come back ourselves AFTER that initial walk through before we accepted the home to thoroughly spend more time looking at everything, and we found a lot more areas that needed fixed. There is no pride in their work. They hire electricians that are not licensed. There were loose cables at our electrical panel that had to be later fixed. I cannot stress ENOUGH - HIRE AN INSPECTOR!!!! He found they improperly wired our home with the wrong color cable and then they painted it at the panel to show like it was correct. We have a wall that is literally wavy and they're telling me they may not fix it because they are stating the wall can be inside of a 1/2" on a 12-ft area of a wall but they are misquoting the ROC standards. ROC standards show it is 1/4" but that doesnt even matter. Ours is out of standards, as it is 3/4" or more in some areas. . Just do your research on what home builder you buy with. No home is ever going to be 100% perfect, but this appears to just be lazy workmanship. ... More

After spending about two moths in the home, we are more and more disappointed in the quality of construction at this location. We installed a ceiling fan in the master bedroom, went to the breaker box to turn off the switch and couldn’t get the power to the switch off despite turning off every breaker in the box labeled for outlets and switches. Tried to install a storage unit in the garage that hangs from the ceiling. Seems pretty basic rafters are supposed to be 16” on center. Well these ones are 24 which must be the new code. Noticed my stud finder wasn’t picking them up at 24” so went into the attic to measure and no two rafters are equally spaced. The distances ranged from 24” to 27”. Ended up not being able to install the ceiling storage because we couldn’t get a total of 96” which should have just been 4 rafters. Already have burnt out lights in the master bathroom shower, backyard drains towards the house, as do the gutters in the courtyard. There are plenty of additional issues that have been popping up, needless to say the list of repairs needed at the one year time frame is going to be lengthy. ... More

Not a quality home builder. Told it WASN'T A CUSTOM HOME, so don't expect much.

Our overall experience with Lennar so far has been a mix of positives and disappointments. One standout positive has been the exceptional support and responsiveness of the seller agent, Steven—his helpful nature truly made a difference for me and my family. Unfortunately, our experience with the Homebuyer Concierge contact, Sara, has been quite the opposite. She was unresponsive, lacked clear communication, and did not provide the necessary support when we needed her assistance. Additionally, we've faced several issues with the home's quality and the post-sale service. The AC unit makes an unusually loud noise, but customer care dismissed our concerns without even conducting a proper inspection. The garage door is also not balanced correctly, but we were told that if we fix it now, we won’t be eligible for any further balancing services under the warranty period, which feels unreasonable. One of the AC thermostats wasn’t functioning, and when the technician arrived, he discovered that a key component required for the thermostats to operate independently hadn't been installed at all. He had to spend over three hours rectifying this issue—a clear indication that the initial quality checks were not done thoroughly. One of the primary reasons we opted for a new home was to avoid the typical issues often encountered in older homes. However, within just a month, the recurring problems and lack of proper attention from customer care have left us feeling like we’ve purchased a used home. Sadly, many of our concerns have been dismissed or downplayed by customer service, which has been quite frustrating. ... More

Unfortunately our experience has not been a good one… delayed build, delayed closing, and lots of quality issues (crooked door and window frames, locks not working, gate won’t close, dry walled over fridge water lines and air vents, lots of debris and nails left in yard, permanent markings on patio cement, appliances blowing the bad seamen breakers, to common area over watering and flooding the yard). We are 2 months in and still having issues. It has been very disappointing.

Thought we would give Lennar a second chance. Only good thing about it was our salesman Cody. We received the home on time but it was filthy. We complained on walk thru but nothing changed. We cleaned it ourselves. Workmanship is below par as well as quality of cabinets, appliances. Disappointing.

The final walk through was chaotic as the superintendent rushed through many issues. We didn’t have ample time to inspect the major issues and only in out when moving it. But once the problems submitted they were handled in a timely manor.

I was warned that Lennar builds cheap homes. I should have listened. It all started on the intial pre-closing walk with our superintendent Luis where we gave him a punch list of items that needed to be addressed. Six days later (1 day before our closing and when we were to move out of our current home) I was called by Luis and told he couldn’t get the majority of things done but he promised we would have them addressed starting the week after we closed. So, we trusted him and on Thursday, October 17 we closed and got our keys. That is the day we started noticing there was more than a punch list not completed. Take away: DO NOT CLOSE IF ITEMS ARE NOT COMPLETED Here is a run down of all the issues we have had: -All of our initial walk through items were pushed to our 30 day list forcing us to take numerous days off of work to meet all the trades. 45 days after closing and we are still getting all of the trades out to fix the laundry list of items. Some of them look at the issue and say oh. My work order doesn’t say that. Sorry we will have to come back. -Sewer backed up into house at 8:30 pm two weeks after we closed. -AC condenser unit froze on move in day and was so loud that you could hear it from across the home -Master bedroom air vent was closed on walk through so we wouldn’t hear that when opened it sounded like an airplane was taking off and so that the other rooms could get air (this has now been band aid fixed with adjusting the dampener so less air goes there). We were recently told that was the best they could fix it but we will see how the house cools when it’s 120* outside -grout in tile is all different colors throughout house. We were told on initial walk the cleaning team would fix this. Didn’t happen. (waiting to see how they will band aid this one) -Front door isn’t square so when a breeze blows wind howls in and our hallway sounds like the set of a scary movie. -Electrical wiring is so cheap in home that when you vacuum your room the lights flicker (electrician said it’s to code and completely normal) The only positive in this process as been our current superintendent, Dan, who is amazing an an asset to Lennar. Too bad he wasn’t the one who did our closing! ... More

Loan process was good..home buying agents did not tell the truth and lead you to believe false home releases. Qualify for your money is poor..no landscaping..walls and floors needed Touchup/cleanup, poor baseboard conversion, no pullout cupboards for ease in getting out pots/pans..last cupboard is so high no one can reach it without a stool, light switches are not marked so you don't know which is light,outlet,fan. 2nd home needs more draws in kitchen

We love the layout of the home which is why we picked it. The Workmanship is poor. We have paint runs down the banister, all across the baseboards, the subfloor wasn't installed properly in the bathroom creating tile cracks. Had that fixed and now the grout is cracked. It takes forever for someone to come out and fix anything. The outside cleaning that was supposed to be completed in November had yet to be done and it is currently March. The paint job is horrible! The banister received 1 coat, the wood is showing through, there is building dust painted into the banister. Its horrible. For a brand new house the quality it the worst. Our 20 year old home was built and had better quality than our new house. ... More

Very difficult to get warranty work done timely. Seems like they have a different quality standard than the homeowner.

Communication with buyer falls short after purchase. Slow to react to problems found by buyer. Many issues with clean up after contractors were done--not acceptable to any home buyer. Craftsmanship of home left alot to be desired. Shoddy work. Appliances were not the same ones that were shown in model home. Seller explained, at time of buying decision, that we would get the appliances shown in model home. The price we bought at appeared to be a great buy but we find it has fallen way short of our expectations.

Prior to Closing we were prepared to forfeit our deposit and walk away. It had become clear that Lennar's only interest was closing sales, not Customer Satisfaction. The "Inventory" house we selected, completed months earlier, wasn't actually finished upon closing. The day we took possession, we waited outside in the Arizona heat, while the vent hood above the gas cooktop was delivered and installed. The AC system was not fully functional for months. The natural gas supply line to the furnace had never been installed. The house was delivered with filthy air filters, and a dozen dead shrubs. Promises made by the Construction Super were never kept. ... More