KB Home Reviews in San Antonio, TX
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
What San Antonio Homeowners Have to Say About KB Home.
Read all 1110 verified reviews from homeowners that built a new home with KB Home in the San Antonio area. San Antonio homeowners have rated KB Home an average 4.4 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
KB Home in San Antonio Area
View Homes
Customer Reviews
KB Home - I appreciated how responsive each member of the team was throughout
- Tiffany W.
- Verified Homebuyer
- November 10, 2021
- New Braunfels, TX
I appreciated how responsive each member of the team was throughout the process!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Darin was a fantastic project manager.
- Anonymous
- Verified Homebuyer
- November 09, 2021
- Boerne, TX
Darin was a fantastic project manager.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The ability to personalize some of the details in the cosmetic appearance of your home.
- Anonymous
- Verified Homebuyer
- November 06, 2021
- New Braunfels, TX
If you want updated appliances other than standard black and white cabinets, carpet, tile, flooring, kitchen and bathroom fixtures, doors, internet connection housing, etc. You will have to pay out of pocket. All of the items that come with the build are the same style items used in the selections from 20 or more years ago. It hasn't been changed and it is poor quality, so you will considerably find yourself increasing the price of your home due to selects but not the value of your home. Prepare a budget if you know that you don't want the basics for your home selects. If you are okay ...
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 3
Very good at communicating
- Larry V.
- Verified Homebuyer
- November 05, 2021
- SAN ANTONIO, TX
Everybody at KB is there to help you
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Best home for new buyers .
- Naga K.
- Verified Homebuyer
- November 04, 2021
- San Antonio, TX
Everyone at the garrison were really helpful and. They have guided really well throughout my journey . They are a great team and definitely recommended .
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Kb homes was a great experience for us they walked us through
- James M.
- Verified Homebuyer
- November 04, 2021
- Converse, TX
Kb homes was a great experience for us they walked us through the entire process their responds to my questions was in a timely matter they were GREAT
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Easy to work with and they always listened to our concerns
- Regina G.
- Verified Homebuyer
- November 04, 2021
- San Antonio, TX
Easy to work with and they always listened to our concerns
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Excellent Service from Construction Managers
- Anonymous
- Verified Homebuyer
- November 01, 2021
- SAN ANTONIO, TX
working with my construction manager gave me a sense of comfort that my home would be everything I wanted. I appreciate the Construction Manager who kept me abreast of every detail of the build.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
Poor responsiveness to questions and needs!
- Anonymous
- Verified Homebuyer
- October 31, 2021
- San Antonio, TX
Better make sure you get all your final adjustments taken care of before you sign the final papers because at least one of the construction managers will ignore you after that!!!
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 1
KB Home - The lack of preparation and completion of the house at closing.
- Anonymous
- Verified Homebuyer
- October 27, 2021
- San Antonio, TX
The lack of preparation and completion of the house at closing. KB offering money at closing to meet or boost quarterly numbers is not really a good approach when trying to deliver a quality product.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
KB Home - We did everything virtual and love how our home turned out.
- Eric F.
- Verified Homebuyer
- October 27, 2021
- San Antonio, TX
We did everything virtual and love how our home turned out.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Quality is not good, the floor makes noise and vehicle outside
- Anonymous
- Verified Homebuyer
- October 26, 2021
- San Antonio, TX
Quality is not good, the floor makes noise and vehicle outside makes the building vibrates
KB Home responded:
Hello, we're very sorry for any frustration. We can put you in touch with a manager of KB Home to discuss any concerns if you'd like. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. --Jackson
Total Score 2
Quality 2
Trustworthiness 5
Responsiveness 5
The communication
- Carnae D.
- Verified Homebuyer
- October 25, 2021
- San Antonio, TX
Great home builder no problems and if we did have a problem it was fixed in a timely manner
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Poor craftsmanship and no follow up from construction management team
- MariaDel H.
- Verified Homebuyer
- October 20, 2021
- San Antonio, TX
Overall quality issues is the main concern
KB Home responded:
Hi, MariaDel, we are sorry for any frustration. If you would like assistance with this matter, please feel free to e-mail CustomerRelations@kbhome.com. Best wishes. -- Nick
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
KB Home - Patience is required but it’s worth the wait.
- Juan A.
- Verified Homebuyer
- October 20, 2021
- New Braunfels, TX
Patience is required but it’s worth the wait.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Very happy with our new home
- W2 L.
- Verified Homebuyer
- October 20, 2021
- Universal City, TX
Very happy with our new home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - I appreciate Mr Mario, he is a phone call away and has addressed
- Teresa C.
- Verified Homebuyer
- October 19, 2021
- San Antonio, TX
I appreciate Mr Mario, he is a phone call away and has addressed all my issues when they arise.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Outstanding experience
- Richard L.
- Verified Homebuyer
- October 19, 2021
- Universal City, TX
This is the second home I’ve had built by KB Homes and both times the experience was outstanding. I would highly recommend that anyone wanting to build a new home should explore using KB Homes.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Dalton and kevin were exceptional
- Richard Q.
- Verified Homebuyer
- October 19, 2021
- SAN ANTONIO, TX
Dalton and kevin made this experience great if not for them i wouldnt have bought home.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
very friendly and made you feel like family
- Todd S.
- Verified Homebuyer
- October 19, 2021
- San Antonio, TX
while we bought a model home, when we moved in there were a few issues and the team was quick to not only fix every issue. They did another complete walk through the house and made several other notes on minor issues and were quick to fix them all, even though we said it was ok.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
KB Home - Not the best experience.
- Bryan F.
- Verified Homebuyer
- October 12, 2021
- Boerne, TX
Not the best experience.
KB Home responded:
Hi Bryan, I’m sorry that you are disappointed with your experience. We would love to have somebody contact you regarding any concerns. Please email us at CustomerRelations@kbhome.com and we will ensure a representative reaches out to you as soon as possible. -Nick
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Customer service on Construction side is really poor.
- Efrain G.
- Verified Homebuyer
- October 12, 2021
- San Antonio, TX
Everything is OK (overall)! I really like the location but I had many experiences with construction side where I did not like their service.
Total Score 4
Quality 1
Trustworthiness 4
Responsiveness 2
KB Home - People throughout the process were very attentive and nice.
- Maria B.
- Verified Homebuyer
- October 12, 2021
- San Antonio, TX
People throughout the process were very attentive and nice...
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 4
KB Home - The walk throughs were a bit rushed, and didnt give us the time
- Anonymous
- Verified Homebuyer
- October 12, 2021
- Bulverde, TX
The walk throughs were a bit rushed, and didnt give us the time to fully walk through the home to point out touch ups and or defects. Also noticed alot of the neighborhood has built in sprinkler systems and this was never an option for my fiancé and i .
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Excelent.
- Jose R.
- Verified Homebuyer
- October 11, 2021
- San Antonio, TX
Throughout the process they were responsive, attentive and diligent. We never feel neglected. Very pleased with your services. Thank you all.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Floorplan Name:
saved to favorites!
To see all the homes you’ve saved, visit the My Favorites section of your account.
Floorplan Name:
Home by [BUILDERNAME]
Builder Reviews Total Score in all areas
Here is a list of all the communities where this floor plan is available. Click to see pricing and community information.