KB Home Reviews in San Antonio, TX

There was a rush to get the closing done without completing all repairs found during the inspection. As a result several are still not repaired 1 month later including a non-working kitchen sink drain which was plugged with construction debris. Does not appear to be an priority placed on getting the repairs since the house has been closed on

Awesome experience ! All personnel extremely professional and efficient.

Long build time but Bailey kept us up to date. Juan has been very helpful and has stayed in communication with me.

Had a very great experience from looking at my home, the contact during the completion of construction to closing & the follow-up after I moved into my home.

Finance management was great, was able to get me the best or lowest percentage interest rate and all the rest of the crew was real friendly making it a easy process

To many issues w house that you wouldn’t think you’d have. After all it is a new home. Paint job is terrible! We got an “upgraded door,” all they did was pain it black!!!

The timely response is a little slow.

Quality of workmanship and responsiveness to issues were poor

Pay very close attention to what upgrades you get with reguard to making sure they are put down on paper exactly as you want them. The studio has a habit of messing things up.

Make sure you view construction carefully. A lot of issues still with house. Some areas are not even. It’s been a month and still trying to fix issues.

Overall a great experience. It’s a process and there will be mistakes but you have to roll with the punches and in the end it’s all taken care of!

KB Contractors doing poor workmanship. AS Stated Before K-Mark Quality Parts stated as Upgrade quality. KB Only Cares about the Rating not resolving the issues THREE STARS bordering on 2

KB Homes showed a greater commitment to meet our needs than any other builder we met with. Very Happy. Donna was the best!

The excellent quality of customer service I received. It felt like I was dealing with a friend, I never felt any uneasiness only excitement and joy for the finish product.

Make sure the home is 100% complete before you move in because it can take weeks before they address the issues that the house may have. Some of the closets did not have rods to hang our clothes and the first day we moved in the central had a leak and was not cooling the house and etc.

Having a house built is painful right now due to the lack of supplies. Having said that, I had many questions and concerns throughout the process of my construction. I was given multiple points of contact and each person had quick response time with precise answers every time.

Overall excellent and smooth buying experience

We got our house eventually for a reasonable price and many things are decent. But to be a little more critical, that's what people want, right? A lot of the processes weren't working out for them whether it's financial aspect, construction, communication (with delays regarding covid material shortage and "labor shortage"), the quality of work, etc.

As a first time homebuyer, I was looking forward to the experience but was a bit disappointed with the overall experience. For the most part, the initial process was fine, however, after deciding to utilize another lender the process seemed to deteriorate. The closing date changed a few times and seemed rushed and pressured while the house was nowhere near ready. After closing and signing the closing documents, it was days before I received the keys as utilized a different lender (not KB). This caused several delays and further coordination of firniture/appliance deliveries that were pending. ... More

I am so glad that I chose this KB home

The entire buying/building process was extremely impressive. Each and every KB Home employee was a true professional, knowledgeable and passionate about what they did. What impressed me most was that I never had to ask for updates during the building process. From Terry, the sales rep, to Joey, the project manager, the communication was flawless. While each was responsible for their own “slice of the pie”, everyone knew what the other was working on and toward. I closed on my home a very happy man who still sings the praises of KB Home to anyone willing to listen.

The loan process was scary at the end not knowing what was needed to close until the last minute and it pushed me back on close dates because of not being told I would need bank transfer for closing! 4 days after moving in I had a jacuzzi jet break and caused water to run through my roof into downstairs causing roof repairs carpet, tile, trimming etc to be replaced already. Cole the project coordinator very helpful and fast at replacing everything but the workers have been leaving jobs about 90% finished causing me to keep asking for workers to come back and finish things they missed instead of doing it right the first time!! My first home and now almost two months later, I’m still getting things fixed from the horrible water damage the jet caused that broke off jacuzzi tub in master bathroom. Not getting what I paid for, I feel like at this point to be honest. I think things were looked over that shouldn’t have been. Also had to get some frame work done on floors upstairs because I was getting squeeks when walking and some uneven surfaces. That’s been fixed now but not some paint and trimming that was caused I’m still getting that done when they can. Doesn’t feel like I bought a brand new build home like I did, with all the repairs already! ... More

This home buying experience has been horrible and frustrating. The quality of workmanship has been poor. I have been in the house for almost 2 months. I’m on the third week of the kitchen island being rebuilt due to it not being level or square. I have a sink hole that keeps forming in the front yard. Some cabinets are cracked and need to be replaced. Plus a list of other issues. Contractors are not showing up to fix issues on days they are supposed to wasting my wife’s and I’s time. At this time I cannot recommend going with KB Homes.

Everything Excellent !! They are very responsible, attentive, answered all question we had and always we had communication. 100 recommended!!

Our sales associate, Genesis, was extremely helpful throughout the entire process. She went above and beyond to communicate with us and make our experience with KB an enjoyable one.