KB Home Reviews in San Antonio, TX

Good houses. Good designs out and inside some issues but nothing crazy, price little bit high but is what it is. Good people they explained step by step all.

scott was very helpful from the beginning of the application to the closing of the home and up till now making sure we are happy with the home , tommy and alvaro have been very helpful with making sure the home was built to our satisfaction and making sure all 30 day walk through have been completed

The overall experience is something I would never want to experience again. This was supposed to be our dream house but we had to choose different products that were not as nice as what we originally chose. Plus we were lied to about when our house would be complete. We had to live in a two bedroom apartment for a whole year.

Always be proactive with every move of the building process. If we did not point out things it would not be fixed until it was too late. Gary was a great project Manger once he took over towards the end of our building. This was very stressful and just could but surrender trust with KB because of all the issues with the first PM. Things were not disclosed fully until we noticed things.

KB built me a quality home in the San Antonio Area!! Joey and Paul were great guys and did an outstanding job getting me in my home and not taking any shortcuts!! KB is highly recommended

Overall, we are happy with our home but we have had a difficult time getting paint for touchups. We went to Sherwin Williams where the paint contractor gets his paint but were told that it’s only available in a 5 gallon can. We tried getting some from the paint contractor but he never showed up as promised.

We purchased a home that the original buyer could not get financing, the home was selected and all the option were selected. When we agreed to buy the home there was not even a foundation poured. It would of been nice to at least have a few design options since we were purchasing a fallout home. I understand how things are ordered in the design phase but would of expected a few concessions, other that that we are satisfied with the home. The support from the construction manager, Mario Luebano was top notch, his attention to detail and genuine care for customers satisfaction was far and above our expectations. ... More

Poor superintendent. Lied numerous times about things that would be fixed only to see they never were. I felt like I was being yes’d the whole time so I would stop asking question. Cole is a huge violator of this as well

Given misinformation from the beginning. I chose my lot based on being told the last 15’ of my yard was a setback, not an easement. That was not true. Everything only got worse from there. I was supposed to close in November 2021, I didn’t close until June 2022. My lot set empty and untouched until nearly November, then it was thrown up in 4months. Because they didn’t have the house ready when it was originally set to close, my interest rate went up 3.25%. I was nearly priced out of my home. So they rushed to close me, because if they didn’t, I would have lost the house I had been showing my kids would be their new home for the last 15months. The quality of workmanship was poor. Screws are already popping out of the drywall, door frames aren’t painted, crooked studs on my frame that makes my walls look like they are bowed and wavy, driveway has clumps on concrete, porch stairs are crooked and has holes in them. When I closed on my home, the punch list had about 30items on it that should have been done prior to closing, but I was reassured that they would all be addressed within the first couple of weeks living there. I’ve lived there 6weeks. 3.5 things from that list have been resolved. Everything else is still sitting there. I get reassured every week that the items will be corrected that week, but weeks come and go, I rearrange work schedules to be there, but no one shows or nothing gets done. In addition to the $500/m I have to pay for increased interest rates, every time I have to change my schedule to accommodate these “repairs”, it cost me time and money. I keep hearing “I understand your frustration”, but THEIR understanding doesn’t make up for a fraction of the amount of money it has and will cost me over the life of my loan because they are incompetent at their jobs and do not hold themselves or tradesmen accountable. I only wish I could do my job as poorly as KB has and still collect my paycheck. This entire experience has sucked any joy out of the home buying process. If I could go back in time and make a different decision, I would not have bought this home. Because when I chose to buy a KB Home 15 months ago, I had other options. Now, I don’t. But I will never buy a KB Home again and I am telling everyone I know to not buy one either. I really hope that wherever the breakdown in skill/communication/accountability/integrity is resolved because no one deserves the experience that I had with KB. And according to the conversations I’ve had with my neighbors, everybody at Woodside Farms has had the same or even WORSE experience. ... More

We love the home. Minor setbacks during the process. But final product was worth it.

New home buying experience was not bad, kept us pretty up to date. Minor issues after move in that are still being addressed. Getting those issues fixed is taking awhile. Home is nice but can tell some stuff was built in a rush

Workman ship sub par, Look at long wait times as in days to get anything fix. New homes look good after a month thing get noticed that are not done or falling apart. Issues brought to builder and nothing gets fixed. Would not recommend KBH do to price and pore build quality. Customer service 3 out of 10 they do nothing.

KB Homes like any other builder is not perfect, so I'd always recommend hiring a 3rd party inspector pre-drywall and for closing. That being said, as long as you stay on top of items with the Construction team, you should have no problems and will be happy you chose KB.

Unfortunately we purchased this house at the end of 2021 during an intense real estate market. Meaning, we paid an excessive amount for a house that would have been 100k or even 150k less a couple of years ago. You’d hope that with the insane cost of this house that work would be done well. We have so many workmanship issues. It’s hard to blame KB for all of it because we do understand it’s hard to find good trades. But geez it’s been one headache after another. The construction manager has been very responsive so it’s nothing against him. However our older home never had these issues of shoddy work. It’s been stressful! ... More

If I was to build another home, it would be with KB.

Great floor plans...that's the only positive thing I can say. It took over a year from down payment to close for a 1647 sq ft single story house...which wasn't even totally complete when we moved in. This was my 4th new build and even the house built by a high school construction class was far superior in both materials and workmanship. Definitely would NOT recommend a KB home.

We have been very satisfied with our KB Homes experience. We actually bought a home that was built by another customer who was forced to back out of the purchase, but when KB Homes offered to sell us the house, we were treated as well as any other customer. We weren't able to make any design choices, but the KB staff has been extremely responsive to the couple of minor issues we've had since moving in and has met with us any time we asked. The house is very well-built (and we have experience with other builders in the past) and we love the features and the service we've been given so far.

Very responsive to questions and needs. Updated on slowdowns and supply chain issues outside of KB's control.

Delivered on time. Great follow up, support and help after delivery Scott and Belinda from KB homes are awesome to work with

After a 16 month build process, I closed with a list of items needing completion by the construction team. While we had progress with some, we are at a standstill with other basic tasks. After involvement of local leaders through escalating the matter, it is clear that my concerns are not a priority for them.

All was good before signing the house agreement but after that we were all lost no one reached out to see what is pending with house touch up works. We are really sad about it I hope they can improve the following with new home buyer at least till first month

KB is Great! Words to the wise: 1) Get your own inspector because KB’s sucks and you will be just stuck. 2) Ensure that your house is 100% complete before buying. They will try to pressure you to close before task are done but once you buy they drag their feet and projects WONT get fully completed. 3) Get the integrated water system. Those of us who have to spend 3 hours watering a day are really regretting our lives 4) Ensure that you get the exact color codes for paint through Sherwin Williams. Just trust me you’ll need it.

IN SHORT, I WOULD NEVER RECOMMEND KB AS A BUILDER. POOR QUALITY OVERALL IN EVERY AREA.

There was some confusion on the reservation of the lot, but it was fixed. Minor adjustments and fixes needed to the property after move-in. Overall great experience.

The reasons for my low scores are the finish quality of the house, the last sales rep experience, not being able to do a change order, and the lack of response to finish with the remaining issues with the house after living in the home for almost two months now. The lender experience was the best part; working with Lionel was truly helpful. The studio was also fun, and the only downside was not being able to make a change request even though it took over a year for the house to be done. The biggest issues I had were with my sales rep and the complete quality of the home. I had three different sales reps, and the last one was the worse. Joshua was never on the same page with the construction manager and didn't provide any updates for me. I had to reach out on my own. The completion date kept getting pushed back, and I needed to sign on the house to not lose my rate without the house being done. I was ok with that; only once that happened, I wasn't able to do a walk-through, and there were still many issues with the house after being in the house for almost two months. The construction manager Tony was at first responsive, but once the survey results came through and after a month, he ghosted me. The new customer service rep has come through to see what needs to be done but has yet to send anyone on the team to finish the painting, finish my cabinets, chalking, etc. I'm glad I did a separate inspection because I had leaking issues, the heater wasn't working, the main bathroom was clogged with construction debris, and a lot of other things that they pointed out for me. ... More