KB Home Reviews
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What Real Homeowners Say About KB Home
With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11944 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.
Customer Reviews
Moraima, Carmelo, and Joe
- Sidney M.
- Verified Homebuyer
- February 25, 2025
- Zephyrhills, FL
They were absolutely wonderful and made the home buying experience easy and smooth. I couldn’t ask for a better team to deal with when purchasing my first home :)
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Happy first time home buyer
- Amanda G.
- Verified Homebuyer
- February 24, 2025
- San Antonio, TX
Had a great experience from start to finish as a first time home buyer. Could not be any happier with not only the quality of my home but the helpfulness of each KB employee that helped me.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great floor plans with customization upgrades and at great prices
- Hardik S.
- Verified Homebuyer
- February 24, 2025
- Round Rock, TX
We were very lucky to receive heavy incentives at Salerno community in Round Rock East in Classic collection. We built a 2-story and extremely happy with the workmanship, studio options, lending experience and closing as well. Currently in warranty period and are happy with the customer support rep. KB Home has immensely improved since last 6 years. Definitely a top builder.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Best home building experience
- Edward K.
- Verified Homebuyer
- February 24, 2025
- Castle Rock, CO
Everyone has been awesome. I'm short on time or id write much more. But highly recommend
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The representatives were very patient with mine not closing on time.
- Olive C.
- Verified Homebuyer
- February 24, 2025
- Elk Grove, CA
KB staffs working as a team that I appreciated. All questions been answered in a timely manner. Do enjoy my KB home a lot!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The buy process was nice
- Jose H.
- Verified Homebuyer
- February 24, 2025
- Zephyrhills, FL
The house is in good price and very spacious. There are small details of painting to be fix.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very Nice House for good price
- Phuoc-Hoan L.
- Verified Homebuyer
- February 23, 2025
- Manor, TX
Very Nice House for good price
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not a happy customer
- Jody S.
- Verified Homebuyer
- February 22, 2025
- Rolesville, NC
I have a long thread of email responses back and forth with the construcmanager, not superintendents, in which I continually pointed out incorrect building of my home. Several issues were sloughed off only to be issues to delay closings. Items pointed out by my private insepcthave yet to be resolved and were pointed out 3 months ago, beforethe first scheduled cloing which the builder missed. The KB lender tried to swindle me out of $17k categorized as points when I received quotes from 2 other lender for zero points and lower interest rates quoted by the KB loan officer. The ...
Total Score 3
Quality 2
Trustworthiness 1
Responsiveness 1
I had a great experience with KB homes
- Tommy T.
- Verified Homebuyer
- February 21, 2025
- Queen Creek, AZ
Everyone was friendly and they built my home exactly how I wanted it!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Highlight of my home buying experience.
- Timothy B.
- Verified Homebuyer
- February 21, 2025
- Clovis, CA
I would say the highlight of my home buying experience was dealing with your staff of professional, knowledgeable, and friendly people. They helped me immensely in special ordering the home the way I wanted. I can’t thank them enough for going the extra mile for me in having my home built the way I wanted. They also followed up after I moved in to make sure I was happy with my new home. I would highly recommend the staff I dealt with. They’re great! Job well done!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Jose
- Valerie P.
- Verified Homebuyer
- February 21, 2025
- San Antonio, TX
Hire a third party inspector. AC unit behind master bedroom, is noisy (classic 1675).Toilet water level is very low. Openings in parts of the fence, pets can get out of the yard. Light switches throughout the home are at different levels.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Justin's attention was excellent at all times.
- Jose T.
- Verified Homebuyer
- February 19, 2025
- San Antonio, TX
Everything was excellent, I would have liked more amenities in the private room but in general everything was excellent.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Had an amazing experience overall
- Ruth C.
- Verified Homebuyer
- February 19, 2025
- Glendale, AZ
KB has beautiful floor plans, I’m really happy with our purchase. Ruth
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Rex
- Rakesh K.
- Verified Homebuyer
- February 18, 2025
- Riverbank, CA
Kb home team are the best team ever if you are looking to buy a new home. Sales team is Excellent with customer oriented and reliable service. Quality workmanship by the construction crew with professional advice and good support in addressing problems and issues. Best Builder in Town.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Chris was the man
- Alexander D.
- Verified Homebuyer
- February 18, 2025
- Rolesville, NC
Appreciate Chris, he did a fantastic job.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
So responsive and respectful
- Zara T.
- Verified Homebuyer
- February 18, 2025
- Homeland, CA
Happy to be part of KB family
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
AMAZING
- Michael A.
- Verified Homebuyer
- February 18, 2025
- Lake Elsinore, CA
KB made everything so easy! We love our new home and are so grateful!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
What would be nice to have
- Guadalupe P.
- Verified Homebuyer
- February 18, 2025
- Elmendorf, TX
There should be community pools and gyms
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 5
Awesome
- George C.
- Verified Homebuyer
- February 18, 2025
- Elmendorf, TX
Completely and utterly satisfied with our KB HOME purchase,you get more square footage for the price and the layouts are awesome. Whole buying process from start to finish was smooth and pleasant
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lewis
- Lewis R.
- Verified Homebuyer
- February 16, 2025
- Willis, TX
This was my first new home. I’ve owned several home but KB home made the process easy. My salesman Ivan was great and very patient with my numerous trips and tours of the model home I wanted to build
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Owner
- Ramona B.
- Verified Homebuyer
- February 15, 2025
- Lockhart, TX
My home buying experience was great. The builder(Robert) kept me informed step-by-step. My first encounter with the seller or KB rep was wonderful. He was thorough and held my hand through the whole process. I was informed about each step in the building process weekly. I am now enjoying my new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Kathleen
- Kathleen T.
- Verified Homebuyer
- February 14, 2025
- San Jacinto, CA
Everyone I worked with was great, from the sales staff of Walker and Darius to the warranty team of CJ and Mike. They listened to my needs and wants and was able to take care of them.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Mr
- Anonymous
- Verified Homebuyer
- February 13, 2025
- Lincoln, CA
The loan experience was somewhat rough. I felt like I could not get straight answer from the KB Home loan department. My date kept being pushed out which was a pain. The customer service from the sales, design customer care was fantastic and Chad still keeps in touch.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
New Build
- Anonymous
- Verified Homebuyer
- February 13, 2025
- Maricopa, AZ
This was my very first time purchasing a new build and the experience was awesome. The purchasing process was streamlined and easygoing. I was regularly contacted when needed and question were answered very timely. When I was able to get into the home after the process was complete, the quality was amazing and I was able to feel at home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Honest people and very easy to work with.
- Hunter L.
- Verified Homebuyer
- February 12, 2025
- Surprise, AZ
I purchased a starter home so it won’t be the latest and greatest but the home itself is awesome. The people you work with to get your home are extremely accommodating and accessible throughout most hours of the day. I will say, Anthony and Mechelle are phenomenal to work with and can provide you with an easy and smooth experience. Anthony especially is awesome to work with and goes above and beyond to make sure you enjoy your new home and to fix anything that was previously missed. Michelle provided a seamless experience to move into the home and also seems to love her job. Great duo to get ...
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
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