KB Home Reviews

The home buying process and closing went smoothly, and the purchase was completed without any issues. During the final walk-through, several issues were identified that needed to be corrected. However, four months later, some of these issues still remain unresolved. We have been in contact with the KB Home VP representative and are expecting all pending items to be resolved within the next couple of weeks, as previously promised.

Looks like my home was just built fast and easy because you can tell on the smaller details

We couldn’t be happier with our experience working with KB Home Builder. From the very first meeting to the final walk-through, the entire process was handled with professionalism, transparency, and true craftsmanship. What impressed us most was the attention to detail and the commitment to quality. Every aspect of the build—from the foundation to the finishes—was completed to the highest standard. The team took the time to understand our vision and offered valuable insights that made our home even better than we imagined. Communication was consistent and clear. We were updated regularly on progress and any questions we had were answered promptly. It felt like a true partnership, not just a transaction. The final result? A beautiful, custom-built home that perfectly reflects our lifestyle and needs. The layout is thoughtful, the design is modern yet timeless, and the workmanship speaks for itself. If you're looking for a builder who genuinely cares about your home as much as you do, we wholeheartedly recommend KB Home Builder. They turned our dream into reality—and we’re grateful every day. ... More

Was a quick close which we are grateful was able to happen

As a first time homebuyers we did face alot of issues but Thomas and Daniel was always there to help us out ! I really appreciate them both

We purchased the home and watched it being built. Interesting process and KB appeared to do a good job with that. We did have issues with things being incomplete right up to closing and then they scrambled to fix what was relatively little stuff; it was just super annoying to see (and mentioning them) these items right up to the closing walk-through. week after week. Som,e of the upgrades seem to lack bang for the buck the Gourmet kitchen just adds taller cabinets and supposedly better appliances. The lower cabinets are annoying since they do not offer drawers vs cabinets.. You find yourself on hands and knees looking for stuff. Argh.. There is little to no Smart home integration... I bought what I thought was a digital lock that ended up being a Z-Wave installation that, 2 months later, is still not working, and KB says your problem not ours. Again minor but very annoying. ... More

I really appreciated the attention that Jill and Robert provided. I do find it odd that we had to reach out to the HOA for our mail keys and they weren't provided with the house. Very inconvenient having to pick them up or even have them mailed.

Everyting is good and fine

Our experience with KB was great we appreciate all the hard work that was put in. The KB team did an excellent job every step of the way from the start of our home to finish. I was very satisfied with the service I received, our home is amazing!

I loved my home buying experience with KB, right from Sales to Design Center to Construction updates and closing, everything was seamless and meticulous. It is well worth the investment. The only recommendation I have is to match the home price with current market price and the price of similar homes being sold in the community

we had a few minor issues after moving in .. Alex was very responsive and had everything resolved in a timely manner.. very happy with new home purchase... it's a nice neighborhood and everything seems to be very energy efficient

After sale support very good

Nice home to live in.

My experience with KB Home in Wilder Pines, Lakeland, FL has been frustrating. Since moving in, I’ve encountered ongoing issues with the quality and condition of my home. I’ve reached out to the customer service team several times, but the follow-up has been inconsistent, and many of my concerns remain unresolved. One of the most challenging aspects has been the lack of communication. Promises to return calls or provide updates have not been followed through, which has left me feeling overlooked during a time when support should be a priority. I expected better accountability and service after closing on my home. Unfortunately, my experience has not met those expectations. I hope KB Home takes steps to improve their post-closing support and overall customer care. At this time, I would not feel comfortable recommending them based on my experience. ... More

Best experience for me and my family. From beginning to finish the entire team incredible! We are incredibly grateful we chose KB homes!

Could make things a lot easier. Bad closing co. Not much response to work orders and warranty issues.

The experience has been fabulous. Highly recommend KB Home Cordillera team

My wife and I had a great first home buying experience with KB homes. Valerie was friendly and informative, when we were closing Dave and Jim made us feel confident in our home.

We had a wonderful sales rep, Yolanda that was knowledgeable and patient with all our first time home buyer questions. She kept us updated and in the loop on the construction weekly and explained clearly how the process worked. Also Marcus our loan officer through KB was very responsive to our text and calls, he helped us get a loan that worked for us. Overall very satisfied with purchase.

The KB team has been a pleasure to work with during the process of purchasing a new home. From the moment we walked into the sales office and were met with smiles, professionalism, and industry knowledge we knew the team would be great to work with. The process has been low stress, which meant we could focus on the excitement of buying a new home. We were updated regularly on the progress of the home and any questions have been addressed immediately. We feel like the team has been our partner during the whole process and that they want us to love our new home, which we do! - Chris and Susan L. ... More

This is my second home with KBH and i would blindly recommend them to everyone i know. The staff throughout my entire process the 1st and 2nd time was amazing, keep me in the loop of everything made sure every single detail was perfect after every walk through and everything was no less than perfect when we closed. Thank you for the patience and professionalism.

IT IS AMAZING BUSSINESES . GOOD JOB

Nice customer service and good price.

The process with Kb Home has been interesting. On one hand, there are very nice floorplans and lots of options to semi customize your home. However, my experience was a bit challenging because no one shared details with me of the KB Home process. There were disconcerting moments with the sales department, design center, and with the loan processing department, in particular. I have had several challenges getting a response on some issues and currently even with the title company that KB Home uses.

I am now into my 1st month in Orchard Park, and I must say I am extremely impressed. The grounds are kept up on point almost every week. The neighbors are so friendly and kind I never miss a wave of a hand from anyone in Orchard Park. I can honestly say without NO Doubt I will remain here for years to come. A big thank you to Chris, and Rachel you guys are amazing.