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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11944 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11944 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - Nice floor plan with many options to personalize it.

  • Dania C.
  • Verified Homebuyer
  • July 09, 2019
  • Las Vegas, NV

Nice floor plan with many options to personalize it.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

BILLS REVIEW

  • William M.
  • Verified Homebuyer
  • July 09, 2019
  • Gilbert, AZ

GREAT CUSTOMER SERVICE.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

We are VERY Happy with our New KB HOME!!

  • Anonymous
  • Verified Homebuyer
  • July 09, 2019
  • San Antonio, TX

It was a great experience, purchasing a brand new inventory home from KB Home. Their sales reps and building superintendent were so attentive to meeting our every need. We recommend them highly!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Outstanding

  • Eliut M.
  • Verified Homebuyer
  • July 09, 2019
  • Orlando, FL

I Highly recommend KB home to buyers.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

FHA

  • Yeng M.
  • Verified Homebuyer
  • July 09, 2019
  • Maricopa, AZ

Overall great experience for first time home buyer. They’re not just doing their jobs, their honest. Broke it down step by step. Thank you KB Homes

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

excellent experience

  • Lu S.
  • Verified Homebuyer
  • July 09, 2019
  • Camarillo, CA

excellent experience very nice persona;s responsible custom services

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New home

  • Ryan C.
  • Verified Homebuyer
  • July 09, 2019
  • Maricopa, AZ

Great experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great workmanship

  • Rashid M.
  • Verified Homebuyer
  • July 09, 2019
  • Sacramento, CA

Great workmanship

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Buying experience

  • David P.
  • Verified Homebuyer
  • July 09, 2019
  • Fuquay Varina, NC

KB Homes strives to satisfy the home buyer at every turn. Prompt response to any and all questions, provides appropriate guidance on options, taking the time to fully explain all details including warranties and who to call for assistance if needed.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - No change

  • Rodrigo A.
  • Verified Homebuyer
  • July 09, 2019
  • Lancaster, CA

No change

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Completely satisfied

  • ChristianDarren B.
  • Verified Homebuyer
  • July 09, 2019
  • Vallejo, CA

I was completely satisfied with the whole home buying experience with KB homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Somewhat sloppy on workmanship, but a nice house overall. Most materials used are good.

  • Anonymous
  • Verified Homebuyer
  • July 09, 2019
  • Hutto, TX

Somewhat sloppy on workmanship. Many finish details overlooked. Tiles with saw marks continuing for inches past a cut of a tile. Most window sills without paint on sides or bottom. Sloppy caulking around door trims but painted over anyway. Overall, a nice house, but with many finishing touches overlooked. The people at KB who have been helping us resolve issues after move-in have all been very responsive and great to work with, though.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

KB Home - Loved working with Martin and Kuellen.

  • Jacklyn S.
  • Verified Homebuyer
  • July 09, 2019
  • SAN ANTONIO, TX

Loved working with Martin and Kuellen. Both responded quickly to any questions/issues I had.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great experience

  • Matthew T.
  • Verified Homebuyer
  • July 09, 2019
  • Pearland, TX

Everyone has been very helpful throughout the whole process and fixed any problems.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent

  • Pau D.
  • Verified Homebuyer
  • July 09, 2019
  • Houston, TX

Just come to KBHS

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Fantastic service

  • Allen B.
  • Verified Homebuyer
  • July 09, 2019
  • Conroe, TX

Fantastic service

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good

  • Restituto B.
  • Verified Homebuyer
  • July 05, 2019
  • Davenport, FL

Good

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - friendly neighborhood

  • Tien T.
  • Verified Homebuyer
  • July 05, 2019
  • Houston, TX

friendly neighborhood

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Review of New Home

  • Nicolas J.
  • Verified Homebuyer
  • July 03, 2019
  • Goodyear, AZ

Satisfied customer

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - If i have to buy a house again, i will do it here we kb home

  • Edwin N.
  • Verified Homebuyer
  • July 02, 2019
  • Winter Haven, FL

If i have to buy a house again, i will do it here we kb home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Built to Order

  • Michael B.
  • Verified Homebuyer
  • July 02, 2019
  • Cave Creek, AZ

KB Home gives a custom home experience for a fraction of the cost. They start with a low base price and give the customer the option to only add and pay for the features that are important to them.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Poor Customer Relations

  • Mary C.
  • Verified Homebuyer
  • July 02, 2019
  • Mesa, AZ

KB charged me an $800 capricious fee for delay of escrow. The delay was because KB ignored and then flatly refused to provide information to my outside lender. Beware! If you intend to use an outside lender you will probably run into problems.

KB Home responded:
Hi Mary Jo, we are sorry for any frustration and will share your comments with KB Home division management. If you wish to be contacted to discuss your concerns or if you have any questions about your home, please do not hesitate to contact us at CustomerRelations@kbhome.com. -Brian

Total Score 1


Quality 4

Trustworthiness 1

Responsiveness 1

Overall pretty good except for some things .

  • Luis H.
  • Verified Homebuyer
  • July 01, 2019
  • Richmond, TX

Overall experience was good before final view of the home we paid a home inspector to inspect the house , there was some some issues with the house 1. Over was reaching higher temperatures and it read something different in the thermostat. 2. The door mobs where really bad shape . 3. Roof shingle was loose . 4. leak in the kitchen faucet everything was resolved in final walkthrough after moving in paint seems to be a little fragile door nobs where still loose they just needed to be rethigh

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Good Deal!

  • Joydeep B.
  • Verified Homebuyer
  • July 01, 2019
  • Austin, TX

I would say it is pretty good experience thus far - though a few things could have been better: Sloping of shower tray so that water drains out fast etc.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We moved into our new home about 2 months ago.

  • Anonymous
  • Verified Homebuyer
  • July 01, 2019
  • Live Oak, CA

We moved into our new home about 2 months ago. The overall experience with KB has been pleasant. Their staff has been amazing getting all the little odds and ends fixed and wrapped up. With that being said I feel there was a handful of things that were missed that could have been corrected before we moved in. Little odds and ends of holes being left in walls where a railing was moved, a few cracked roof tiles, bathroom fan not even being wired up, and issues with windows not closing and opening right. I also feel as if some of the sub contractors cut some corners to save some money, for ...

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5