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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11944 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11944 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Excellent Service from Sales to Delivery

  • Carlos C.
  • Verified Homebuyer
  • July 16, 2019
  • Richmond, TX

We had an awesome experience with our KB Team in Richmond Texas. The sales representative, loan officer (all the team) and the superintendent builder were very active, attentive and responsive. They listened our needs and guide us through the whole process, we had a third party inspector performing a review of the property. The builder accepted and correct all the findings promptly and efficiently. Cecilio, Quint and Jeremy thank you very much for an awesome service my wife and I are very happy with the the process and with your performance. Kind Regards

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everything up to closing on the new build was flawless and without

  • Justin O.
  • Verified Homebuyer
  • July 15, 2019
  • Marana, AZ

Everything up to closing on the new build was flawless and without issue, and even the small issues when the final walkthrough/acceptance was done was responded to in a quick manner and resolved.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - great team effort on all participating in the process.

  • Winfred S.
  • Verified Homebuyer
  • July 14, 2019
  • Maricopa, AZ

great team effort on all participating in the process. I RECOMMEND K B HOMES FOR FIRST TIME BUYERS.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Coming Home

  • Fred D.
  • Verified Homebuyer
  • July 14, 2019
  • Moreno Valley, CA

Great Team at Daybreak

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Legacy

  • Daniel D.
  • Verified Homebuyer
  • July 14, 2019
  • Hutto, TX

Our home is what we wanted, your design studio was optimal in helping us make this home what we wanted..

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

satisfied but...

  • Teotimo B.
  • Verified Homebuyer
  • July 13, 2019
  • Conroe, TX

All personnel I interact with were very accommodating. Thank you! window measurements are not the same on same window sizes. front grass lawn were dying, 60 percent weeds.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Love kbhomes

  • Brenda H.
  • Verified Homebuyer
  • July 12, 2019
  • North Las Vegas, NV

On your walkthrough look over it with a fine-tooth comb there's always something that you miss

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Very Happy

  • Jose L.
  • Verified Homebuyer
  • July 12, 2019
  • Moreno Valley, CA

The entire team has been very attentive and on top of us being happy with everything!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

home sweet home

  • Devin C.
  • Verified Homebuyer
  • July 11, 2019
  • North Las Vegas, NV

The whole process was smooth and easy. I would recommend anyone in the market to KB Homes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Have fun

  • Austin H.
  • Verified Homebuyer
  • July 11, 2019
  • Houston, TX

Have fun

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Satisfied

  • Krystal T.
  • Verified Homebuyer
  • July 11, 2019
  • San Antonio, TX

Buying a home is quite the process. KB did everything on their end to ensure I was satisfied. They assisted with the closing cost and along with HOA fees. I also had a town home I was renting at the time and they assisted with getting that lease settled. Them home has energy save appliances and after being here for a month and getting my first bills it makes a bit of a difference ! I’ve only been here a little over a month and the house was built already so I can’t comment on the building process but so far no issues. Thank you Belinda, Jimmy, and Mathias for being attentive thru this whole ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - We are very happy that we choose a KB home.

  • Jesus G.
  • Verified Homebuyer
  • July 11, 2019
  • Chino, CA

We are very happy that we choose a KB home. Thank you Mina from Turnleaf Chino location

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Poor attention to details.

  • Esperanza L.
  • Verified Homebuyer
  • July 11, 2019
  • Gibsonton, FL

Several annoying issues such as wrong appliance installation, cracks in the driveway pavement, and hanging electrical wires that impede the closure of kitchen cabinet drawers.

KB Home responded:
Hi Esperanza, we're sorry for any frustration with your home and driveway. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. – Brian

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

KB Home - Great place

  • Naileene M.
  • Verified Homebuyer
  • July 11, 2019
  • Winter Haven, FL

Great place

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Awesome service; helpful and responsive team.

  • Lucine O.
  • Verified Homebuyer
  • July 10, 2019
  • Van Nuys, CA

Awesome service; helpful and responsive team. Excited about my new home purchase.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Customer service

  • Queenie Y.
  • Verified Homebuyer
  • July 10, 2019
  • Ontario, CA

Very good and responsive

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

A Great Experience buying a Home

  • Rajeev P.
  • Verified Homebuyer
  • July 10, 2019
  • Las Vegas, NV

From Start to finish had a wonderful experience. Good group of people at KB builders.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very respectful and responsive to any concerns.

  • Karen S.
  • Verified Homebuyer
  • July 10, 2019
  • Richmond, TX

Very willing to ensure everything is to your satisfaction.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Lovely choices and good service

  • Anonymous
  • Verified Homebuyer
  • July 10, 2019
  • Windermere, FL

Lovely choices and good service

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Highly recommended

  • Anonymous
  • Verified Homebuyer
  • July 10, 2019
  • Sacramento, CA

No need to spend much time for looking around houses, better go to KB homes and you will find what you need.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I am really happy about my property purchase with KB home.

  • Huijing Z.
  • Verified Homebuyer
  • July 09, 2019
  • Milpitas, CA

I am really happy about my property purchase with KB home. The sales team is very helpful and professional. The property has good quality and the price is very reasonable. The property is built in a very good location, very close to the Milpitas Bart station and Great Mall, very convenient.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New home

  • Leonard W.
  • Verified Homebuyer
  • July 09, 2019
  • Live Oak, CA

Nice home, very comfortable, sales and construction crews friendly and helpful. Underwriters asked for information which in our estimation should have been easily obtained by them, but insisted we supply to them.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Not a happy homeowner

  • Jerome D.
  • Verified Homebuyer
  • July 09, 2019
  • Moreno Valley, CA

In short, everything was just done to get the house off the market. Everything was mediocre. Thankful for our sales person Gina and superintendent Kevin for hearing us and doing their best to correct the errors. Tips: DO NOT sign off or accept keys till everything and I mean everything is completely done right. From paint jobs to working light bulbs. From flooring to any dents and holes around the house!

KB Home responded:
Hello, Jerome, thank you for your feedback. We would be happy to connect you with a representative to look into any concerns. You may e-mail CustomerRelations@kbhome.com for assistance. --Brian

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Amazing - End to End

  • Rozlynn W.
  • Verified Homebuyer
  • July 09, 2019
  • Longmont, CO

The sales process was honest and upfront, when the house was being built we were constantly updated. Moving in was a DREAM, the house is amazing. We have a handful of small issues and they are all being addressed in a very timely manner. Love this KB Team!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Wonderful experience

  • Stephen P.
  • Verified Homebuyer
  • July 09, 2019
  • Victorville, CA

Great home buying experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5