KB Home Reviews

I would HIGHLY recommend using your own lender along and make sure you are on top of them because they dropped the ball A ALOT.

Totally un responsive. inept, csr has no clue what he is doing. Doesn't listen. makes excuses for everything.

I Don't Say name but lots people not happy about this kb home because ENG did not help

Dissatisfaction

Horrible sales staff, not customer service friendly, wood that was used to build our home had mold on it, contractors used to build our home were very unqualified and our concerns were not taken seriously. I will never buy another KB home again, ever!

Beautiful location, but construction of the home is not worth the price we paid. The craftsman is of poor quality. It is has been a huge headache dealing with all the issues we found around the house. The customer service has been good to send out the different trades to get the issues addressed, but some of the issues remain. The house was built too quickly and the attention to detail was horrendous.

There isn’t enough room here to cover everything that didn't come remotely close to meeting expectations. My advice to prospective buyers, do your research and look for options elsewhere.

KB took shortcuts while building the home, including placement of electrical outlets and number of switches operating the lights. KB repeatedly stated they would fix a mistake, but did not. KB charged lot premiums with no reasonable explanations. KB did not explain all features of the home and property, resulting in purchasing options that were not necessary. Home features are on the low end.

Really disappointed with the some of the house quality feature vs what being communicated.

This particular home was not built painted or constructed in the quality and which KB promotes.

House has been a nightmare since moving in. There has been a mile long list of issues and super hard to get issues fixed and fixed correctly

Worst house buying experience I’ve ever had

KB charged me an $800 capricious fee for delay of escrow. The delay was because KB ignored and then flatly refused to provide information to my outside lender. Beware! If you intend to use an outside lender you will probably run into problems.

Do your homework and be prepared to fight with financing. Do not go off what they tell you and make sure you get a preapproval from an outside lender to compare.

6 pages of 30-day items because there was a water leak on DAY 1 that led to a continuous cycle of contractors damaging my property. I went through the list I sent to Chris (my superintendent) and checked on what was done today. Today was supposed to be the day they took care of most of the 30-day walk through items. You may be surprised that it’s 6 pages long. Frankly though, the majority of it is damage that has not been repaired after the water leak happened on my first day after closing. The contractors who came in to fix the water leak, repair tile, dry out the walls, and other stuff ended up making the problem bigger. Today after the 30-day walk through items were supposed to be addressed, I found a bunch of new issues that were not there before. * Under the mirror in downstairs bathroom is a chunk of putty on the wall. This wasn’t there before. Not sure why it was put there. * There is paint all over the garage door doorknob on the inside. * There are scratches in the garage that weren’t there before. * I came home to a sink full of what appears to be facial hair in the master bathroom sink. I’m hoping my shaver and razor that are sitting on the counter were not used by someone. * There is paint/putty dust on the kitchen countertops and master bathroom counter. * The master bathroom toilet seat is also damaged now. One of the cushions/legs on the seat is broken off. It was sitting in the water when I returned home. It also looks like some of the tiles in the master bathroom were scratched by something metal. Aside from all that wonderful stuff, it’s been almost 60 days since closing and my house is in a state that I would never had agreed to close on if I had seen it like this. In fact, for the first 2-3 weeks after closing, I couldn’t use the entire home due to the garage, second full bathroom, and second bedroom having fans running 24/7. I’d appreciate a speedy response as it’s frustrating to live in a home that is constantly under repair with each repairman causing more damage. Chris and Kelly have been unhelpful in a lot of cases and both ignored the problems I sent to them today. I will say that it is suspicious that they scheduled this on Friday. Both have ignored my calls and texts. Kelly sent a reply and told me to wait until Monday . This is frustrating considering the amount of new problems created today and that it was their choice to pick Friday. Overall, I thought I wouldn’t have a KB horror story, I was wrong. It’s a real-life nightmare. ... More

Worst experience buying this home from the beginning and still till this day many problems with the home. Per some of the contractors it was said that the Project manager had said to (f) that house. I regret buying this home. I live behind a busy road and I could hear every car passing by all the way to my bedroom and can hear everything outside. I feel like I’m at outhouse bathroom with vent making noise like dripping water and could hear everyone talking outside. Very uncomfortable and poor value of the walls. This has caused stress and sleepless nights.

Muy mala experiencia no me solucionan el problema con mi calentador es una casa nueva y he tenido muchos problemas

Overall the experience has been disappointing.

They do a terrible job they only do things halfway and they smile in your face saying there gonna get it taken care of but they don’t. You find anything wrong with your house they don’t fix it. When I say they do jobs halfway I mean it,when you ask them to fix something they fix it but it’s a terrible fix or it’s not painted and just the mud on the wall no paint etc. I’ve told them about multiple things I wanted changed while in the building process. But they said they were going to fix it but they actually never did. The customer service sucks. Not to mention you have to say things like 50 times for them to even do it. And the worst part is they have you go sign the title and pay your down payment before you get your final walk-through of the house of the things that were supposed to be fixed I will never buy another KB Home. ... More

The buying experience has been terrible. The loan office staff was fantastic. However, I would not consider anything else good. The workmanship was terrible and the materials are beyond cheap. Repairs take forever to get done, if they get done at all, and are often done incorrectly again. Responses from the pm were slow or didn’t occur unless we called people higher up or from other departments. They literally stuffed paper towels into the crevices between the mortar and siding and then put the sealant over it in hopes we wouldn’t notice, which we have pictures of. That is a huge fire hazard and most definitely not up to code. There were multiple other issues and we will absolutely never buy from them again or recommend them to anyone else. ... More

I had a terrible experience, my house was delivered missing things to do, on the day of my closing there was no CO. They still have a lot of things to finish in the house and after I gave the bad review after 30'days. Everyone disappeared. I don't recommend that you buy a house with KbHome. Not to mention that the Sales Vendor doesn't understand anything about the place because he was asked before if he was allowed to park the cars on the street, and he said no. But in fact there is nothing that prohibits, because the street here is controlled by the city!

When they deliver the property , process is unprofessional, didn’t like the way sales office did , I don’t even have my mailbox keys

Once I closed on the property and now moved on to working directly with the worker regarding warranties and all other matters- the entire experience became an absolute nightmare. I was mistreated because I scored the first part of my buying experience at 7 over 10- there’s an avid score system that KB send out to buyers after close of escrow. So from that point in order to get things done, including promises their employees made, I was required to first provide a score of 10 on their avid rating. I declined and expressed my concerns to upper management and was pretty curbed ever since. I sent out emails to their corporate office and that too made no difference at the time of this review. I even went as far to show text message communications between myself and their staff as factual evidence to support my claims - that’s too was swept under the rug. Currently, there 9 issue with my brand new home one of which is a huge concern for me- concrete with large pieces of metal pointing out that was hidden beneath bark by the builders. I have small children and fear possible lacerations to their foot areas if encountered. Currently waiting to see if the division president will follow through with having these issues fixed. ... More

Your company suck. Wouldn’t tell my worst enemy to buy from your company

Kbhomes dont care about clients issues or try to resolves them. All they want is to close the home.