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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11944 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11944 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Satisfied Customer

  • Anonymous
  • Verified Homebuyer
  • September 24, 2019
  • Goodyear, AZ

Best experience I’ve ever had

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - My wife and I have and still until this moment are experiencing

  • Isaac H.
  • Verified Homebuyer
  • September 24, 2019
  • Moreno Valley, CA

My wife and I have and still until this moment are experiencing great and professional customer service anything we need from information to work being done,the response is fast

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - we really love our new house

  • Jim D.
  • Verified Homebuyer
  • September 24, 2019
  • Richmond, TX

we really love our new house

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Nearly 100%

  • Anthony P.
  • Verified Homebuyer
  • September 24, 2019
  • Maricopa, AZ

We're still familiarizing ourselves with everything in our home. We only have an issue with towel bars and grab bars in the shower. Very cheaply made and grab bars are tarnished already. Originally we didn't want them installed so we could purchase our own. They insisted on installing them. When we have nice Moen faucets with a lifetime guarantee on the finish, why cheap out on the accessories. That said, it's somewhat of a minor thing and we are very happy with our home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

We love our home more and more every day.

  • Richard H.
  • Verified Homebuyer
  • September 24, 2019
  • Richmond, TX

We couldn't be happier with the quality of work and the quality of people we worked with throughout the buying, designing, building, and closing process with KB Home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great team, swift response and quality structure.

  • OYEKUNLE O.
  • Verified Homebuyer
  • September 24, 2019
  • Katy, TX

The team that work with me are fantastic from Sale- Mr Danish to Construction supervisor- Nathan, Carolyn lee , Ana and others.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I was given a couple of closing dates.

  • Amelia B.
  • Verified Homebuyer
  • September 24, 2019
  • New Braunfels, TX

I was given a couple of closing dates. May be a lack of communication

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 5

EFFORTLESS EXPERIENCE

  • Klent Y.
  • Verified Homebuyer
  • September 24, 2019
  • Stockton, CA

5STAR SERVICE!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Completely Satisfied with my house and the experience

  • Anonymous
  • Verified Homebuyer
  • September 24, 2019
  • Houston, TX

KB made the process smooth, understandable and transparent. Both the sales rep and the construction manager were always responsive, Thanks so much!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing experience!

  • Anonymous
  • Verified Homebuyer
  • September 24, 2019
  • Riverside, CA

Great people to work with!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Home

  • Jose A.
  • Verified Homebuyer
  • September 24, 2019
  • Ceres, CA

Good experience

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Good experience overall

  • Heather G.
  • Verified Homebuyer
  • September 24, 2019
  • Bulverde, TX

All and all a very good experience building a KB home. The only disappointment was if you finance through KB, they do not offer a bi-monthly payment feature.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Awesome experience

  • Carlos F.
  • Verified Homebuyer
  • September 24, 2019
  • Richmond, TX

Awesome experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Good experience

  • Julio N.
  • Verified Homebuyer
  • September 24, 2019
  • Stockton, CA

Good experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Greatness

  • Adalberto B.
  • Verified Homebuyer
  • September 24, 2019
  • Saint Cloud, FL

Excellent service from the beginning to end.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing

  • Alejandra F.
  • Verified Homebuyer
  • September 24, 2019
  • Las Vegas, NV

Had a great experience with the Lianna team. Steve and Eleonora are amazing together and separately. With their help I was able to get my first home and I don’t regret anything.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Everyone involved in the process was very helpful

  • Pedro P.
  • Verified Homebuyer
  • September 24, 2019
  • New Braunfels, TX

Everyone involved in the process was very helpful

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great experience

  • Mariana G.
  • Verified Homebuyer
  • September 24, 2019
  • Denver, CO

Great experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Wonderful home

  • Marny W.
  • Verified Homebuyer
  • September 24, 2019
  • Marana, AZ

Couldn't be happier with the workmanship, the customer service (esp Henk and Tom N.), the overall experience. I am in love with my home! Highly recommended.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Home

  • Corey H.
  • Verified Homebuyer
  • September 24, 2019
  • Buckeye, AZ

Great home!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Excellent

  • Francisco P.
  • Verified Homebuyer
  • September 24, 2019
  • Orlando, FL

Excellent

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent Home Buying Experience!

  • Thomas W.
  • Verified Homebuyer
  • September 23, 2019
  • Marana, AZ

Ensure you provide all documents needed promptly to loan officers justifying any balances on loans past and present. This will enable underwriting to process and approve your loan much quicker. The process may be a little stressful at the end, but rest assured as your provide all detailed information, KB will ensure that they doo all they can to get you approved.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Communication

  • Drew L.
  • Verified Homebuyer
  • September 23, 2019
  • Castle Rock, CO

The KB Homes team was all very good about communicating, which helped us to feel comfortable for what and when stuff would be done. We have been very happy with the experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not Worth what we paid for it..

  • Anonymous
  • Verified Homebuyer
  • September 20, 2019
  • Glendale, AZ

This particular home was not built painted or constructed in the quality and which KB promotes.

KB Home responded:
Hello, We're sorry for any frustration with your home. If you would like to speak with a representative, we can put you in touch with a manager to look into your concerns. Please feel free to e-mail CustomerRelations@kbhome.com for assistance and we will ensure you are contacted. – Brian

Total Score 1


Quality 3

Trustworthiness 3

Responsiveness 1

The quality is evident, we are very satisfied

  • Carey K.
  • Verified Homebuyer
  • September 19, 2019
  • Goodyear, AZ

Two weeks after we moved in we had a baby shower for nearly 100 people, every person remarked just how well built and what a beautiful home we had, we agreed wholeheartedly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5