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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11944 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11944 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

Happy with our new home

  • Catherine F.
  • Verified Homebuyer
  • December 10, 2019
  • Gold Canyon, AZ

We are new to AZ and kbhome, we love our new home and town.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home - good

  • Anonymous
  • Verified Homebuyer
  • December 10, 2019
  • Katy, TX

Overall good. It was good experience. Good service and follow up from sales representatives

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love our home

  • Mark J.
  • Verified Homebuyer
  • December 10, 2019
  • Winchester, CA

Love our home!! Had a few minor issues, but they were handled quickly and efficiently!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent!

  • Carlos C.
  • Verified Homebuyer
  • December 10, 2019
  • Mascotte, FL

Excellent service from the first day, they kept us up to date on each process, until the time of closing. It was a pleasure!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent

  • Michael J.
  • Verified Homebuyer
  • December 10, 2019
  • Fuquay Varina, NC

Helpful, informed you every aspect of each building stage and very professional.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great team to work with would have liked more finish options.

  • Stephanie W.
  • Verified Homebuyer
  • December 10, 2019
  • Denver, CO

Great team to work with would have liked more finish options.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Good

  • Andres R.
  • Verified Homebuyer
  • December 10, 2019
  • Davenport, FL

Everything was good

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Reasonable value for workmanship quality

  • Michael K.
  • Verified Homebuyer
  • December 10, 2019
  • Longmont, CO

Stay on top of the constitution as not all workmen are as skilled

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

OUTSTNDING COMPANY TO WORK WITH.

  • Ronald B.
  • Verified Homebuyer
  • December 10, 2019
  • Bradenton, FL

Every detail of our purchase was handled with courtesy and professionalism.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great customer service Bad workmanship

  • Nickolous S.
  • Verified Homebuyer
  • December 10, 2019
  • Stockton, CA

We had a lot of issues with the house when we moved in, our Central air and heat did not work, we had electrical problems, paint clean up, exterior of the house was missing paint, just to name a few. But Gary our warranty guy made sure that we were taken care of right away and had all of these issues fixed. But we did expect the workmanship to be way better, to many unfinished details for a new built house.

Total Score 3


Quality 1

Trustworthiness 4

Responsiveness 5

Happy to be Home

  • Dawn B.
  • Verified Homebuyer
  • December 10, 2019
  • Las Vegas, NV

Easiest process I have ever been through!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great

  • Reggie S.
  • Verified Homebuyer
  • December 10, 2019
  • CASTLE ROCK, CO

Great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Too pricey for Compton area.

  • Anonymous
  • Verified Homebuyer
  • December 10, 2019
  • Compton, CA

Too pricey for Compton area. Contract with other alarm systems. KPS alarms alarm quality is not the best and other alarm system have more quality in re: customer services and products available. Also it’s ridiculous that KPS even has a 5 year contract. You’re pretty much stuck with them unless you pay out the contract. Pretty much Nicole and dining the consumer before they can even try the alarm system. Completely unsatisfied with the alarm system kB decided to partner with.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 5

Unhappy Customer

  • Vanessa B.
  • Verified Homebuyer
  • December 10, 2019
  • Fresno, CA

I am unhappy with my KB Home. The home was quickly built and it shows. My walls are not straight and the interior paint is horrible. I will not buy another KB Home in the future and can’t wait to sell this one soon.

KB Home responded:
Hey Vanessa, it sounds like you're frustrated. We'd really like to help, please feel free to reach out to us at CustomerRelations@kbhome.com and we can put you in touch with a division manager to assist with these matters. --James

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 2

Great house

  • Anonymous
  • Verified Homebuyer
  • December 10, 2019
  • Elk Grove, CA

Honest quality home. Wonderful experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Great Company to work with.

  • Luthene A.
  • Verified Homebuyer
  • December 10, 2019
  • Lancaster, CA

Great Company to work with.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - It’s ok

  • Sonia U.
  • Verified Homebuyer
  • December 10, 2019
  • Houston, TX

It’s ok

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Basic

  • Kongit A.
  • Verified Homebuyer
  • December 10, 2019
  • Manor, TX

Mostly basic and functional.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Ughhh

  • Anonymous
  • Verified Homebuyer
  • December 10, 2019
  • Hollister, CA

I’m sure it’s a great business at the top but I’m not sure who’s driving this bus at the builder level. We shouldn’t be using the word super in the description of superintendent.

KB Home responded:
Hello, we are sorry to hear that you had an unpleasant experience. We can help put you in touch with a manager regarding this issue. Please feel free to e-mail CustomerRelations@kbhome.com for assistance. --James

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 3

Sanctuary

  • Sylvia G.
  • Verified Homebuyer
  • December 10, 2019
  • Fort Worth, TX

Working with the staff at KB Homes was an excellent experience they are a team that is always checking if everything is going well with the home and if you have any issues that need to be addressed they will take care of it right away.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB is amazing

  • John L.
  • Verified Homebuyer
  • December 10, 2019
  • Uhland, TX

Everyone with KB made our home buying a very great experience!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great build

  • Sherri B.
  • Verified Homebuyer
  • December 10, 2019
  • Mesa, AZ

The house was done within the timeframe as expected. There were minimal issues with the home and all/most were fixed. If they weren’t I had contacted the office and vendors were scheduled to come out to fix those issues.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Fantastic

  • John B.
  • Verified Homebuyer
  • December 10, 2019
  • Georgetown, TX

Best home builder for the money. Workmanship is much better than competitors. Floor plans could be a little more thought out, but I’ll take quality over a few sq ft that could have been used differently.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

FAST AND FRIENDLY

  • Jesse H.
  • Verified Homebuyer
  • December 10, 2019
  • Georgetown, TX

Was a great,worry free,amazing experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Fantastic Experience

  • Travis S.
  • Verified Homebuyer
  • December 09, 2019
  • Del Valle, TX

My wife and I are new to the Austin area and after much looking around decided on Vista Point by KB. Fantastic customer service and absolutely love the house! From the ground up this was a great experience, we had built a home in Henderson Nevada and this was much more smooth. I would highly recommend using KB and am extremely glad that we made the choice!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5