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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11944 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11944 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - I’m very satisfied with my new kb home

  • Elisabeth T.
  • Verified Homebuyer
  • December 28, 2019
  • Cave Creek, AZ

I’m very satisfied with my new kb home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

overall great home - difficult getting response and follow up for issues

  • Anonymous
  • Verified Homebuyer
  • December 23, 2019
  • Jacksonville, FL

Sales great, home is build well good value for price. However, coordinating follow up to resolve issues needs attention. Coordinator for this project does not communicate of complete followup timely. This can be very frustrating.

KB Home responded:
Hi, thank you for this feedback on your experience. We are sorry for any frustration with follow up. Please let us know if we can be of any assistance at CustomerRelations@kbhome.com and we will ensure you are contacted. Enjoy your home. –James

Total Score 3


Quality 5

Trustworthiness 5

Responsiveness 1

Fantastic Home Buying Experience

  • Laura P.
  • Verified Homebuyer
  • December 20, 2019
  • Las Vegas, NV

I purchased a quick move in home. Tiffany and Joseph were wonderful to work with! They were so efficient, I closed in less than 30 days. They both called many times to follow up with me to make sure everything was going well with my new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Enjoyable experience!

  • Ammanda M.
  • Verified Homebuyer
  • December 20, 2019
  • Riverside, CA

This is my first home and it was a great experience working with KB homes.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Excellence

  • Ana C.
  • Verified Homebuyer
  • December 19, 2019
  • Saint Cloud, FL

Love doing business with them

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Home review

  • Christopher A.
  • Verified Homebuyer
  • December 18, 2019
  • Riverside, CA

Like working with Junior.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home Review

  • Jay V.
  • Verified Homebuyer
  • December 18, 2019
  • San Antonio, TX

Value for money residential home with responsive and accommodating company representatives extending help and assistance every step of the way.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Some contract problems

  • Mark L.
  • Verified Homebuyer
  • December 18, 2019
  • Clermont, FL

Some contract problems

KB Home responded:
Hi Mark, thanks for the feedback. If we can help with anything, let us know at CustomerRelations@kbhome.com. –James

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I think all homes are little over priced in Vegas no matter

  • melina e.
  • Verified Homebuyer
  • December 18, 2019
  • North Las Vegas, NV

I think all homes are little over priced in Vegas no matter who’s the builder

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Staff is helpful and friendly

  • Jupiter C.
  • Verified Homebuyer
  • December 18, 2019
  • Hollister, CA

Staff is helpful and friendly

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Simply Love the KBHome experience

  • Calvin B.
  • Verified Homebuyer
  • December 18, 2019
  • San Jacinto, CA

Great staff, great response to issues, excellent quality of work, i just love the KHHome experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New home

  • Anonymous
  • Verified Homebuyer
  • December 18, 2019
  • Berthoud, CO

I am on the field at the options and the basic price were quite high. Or Charithing but KB Home has been responsive when we have had warranty issues so far.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

After Sales

  • Tariq J.
  • Verified Homebuyer
  • December 18, 2019
  • Richmond, TX

We have had one or two issues in the house since we moved in, which I guess is normal, the good thing though is that they were taken care of promptly, The construction staff ( Mr Eric & Randy ) have superceded our expectations in helping us and giving us useful tips since this is our first house and we were very nervous when we were moving in. I think KB is doing a very good job in After sales, they can improve in the sales department though.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Made this experience great !!!

  • Shamone C.
  • Verified Homebuyer
  • December 17, 2019
  • Fresno, CA

I want to thank Sergio for quickly resolving any issues I had . He made this a great experience by providing exceptional customer service skills. I have to say Sergio really cared about my family being happy with our new home . He made sure are expectations were met.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent home buying experience.

  • Robert N.
  • Verified Homebuyer
  • December 17, 2019
  • New Braunfels, TX

This is our second KB Home. Highly recommend this builder.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Super helpful and friendly staff

  • David M.
  • Verified Homebuyer
  • December 15, 2019
  • Riverview, FL

KB Home has a team who is willing to help you and answer any questions you might have throughout the whole building process. Steve, the construction manager, was really helpful and friendly when we needed to address a couple of things in the house.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Home Buying experience

  • Wayne L.
  • Verified Homebuyer
  • December 15, 2019
  • Katy, TX

Was impressed with the overall buying experience, being a first time buyer. And after moving in, the sales service is quick and timely when I have any questions or concerns.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Well-built home with all the options one could want.

  • Anonymous
  • Verified Homebuyer
  • December 15, 2019
  • Jacksonville, FL

Well-built home with all the options one could want. Very happy with the way it turned out.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Nice location, but the home could have been better

  • Venumadhava K.
  • Verified Homebuyer
  • December 15, 2019
  • Newark, CA

I am happy with my purchase for the location I bought my home in. Only complain is about the finishing of my home. For the price I paid, I expected better value in things like thermostats, a very cheap COR thermostat is offered, and that cannot be changed if you don't want to void the warranty. Another thing I didn't like about KB is that, lack of hook ups for ceiling fans and in built speaker wiring system. This doesn't cost a lot, but we were not given any choice to upgrade too, as we bought the home little late in the process. I think such things should be included in a home which is ...

KB Home responded:
Hi Venumadhava, thank you for your feedback and we apologize for any frustration. Please let us know if we can be of any assistance at CustomerRelations@kbhome.com. Best wishes. – Brian

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

So happy!!

  • Scott B.
  • Verified Homebuyer
  • December 14, 2019
  • Thornton, CO

We recently purchased a brand new KB home in Thornton! We could not be happier! Amanda and Stefan took such great care of us throughout the entire process! Come be our neighbor at Homestead Hills Villas!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

How would you rate KB Home

  • Julio U.
  • Verified Homebuyer
  • December 13, 2019
  • Murrieta, CA

The services is getting better.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

KB Home

  • Michael C.
  • Verified Homebuyer
  • December 13, 2019
  • Converse, TX

Home is great still waiting for reply back from Customer Service.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Great sales and service

  • Kelly L.
  • Verified Homebuyer
  • December 12, 2019
  • Fuquay Varina, NC

I thoroughly enjoyed the sales and the service at KB Homes. Responsive, friendly, and trustworthy is how I would summarize the process of buying a KB Home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Good company

  • Bruno L.
  • Verified Homebuyer
  • December 12, 2019
  • Davenport, FL

Ray and Sales were amazing!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - did a good job

  • Sergio M.
  • Verified Homebuyer
  • December 12, 2019
  • Mascotte, FL

did a good job

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5