KB Home Reviews

KB spends a great deal of time, money and effort “selling” you a great home, but only puts forth minimal effort finishing and delivering it. Mine is still not finished 60 days after closing.

The house was beautiful when finished. There are items in the house that were unfinished and lots of design center issues that soured this experience. Advice: new hires need much better training. Me working in the real estate industry I really was able to see the lack of professionalism and experience and it didn’t make the process great. Wish I had worked with more veteran employees. The Design Center was by far the worse experience of it all. A lot of items were not explained and I missed out on configuring my house the way I would’ve liked. Overall, I’m okay but would rate the entire experience a 4/10 ... More

customer service manager Rob is an excellent manager giving him 10 stars really concern with buyers and constructor supervisor Steven is the same thing 10 stars rate but the materials are cheap a lot of things to fix for a brand new house

House is good. Great quality at a great price. However, the communications with the co structure crew and sales person was very poor. Would of been a great experience if they just listened to us versus fighting us. I would recommend KB to others with a different crew. Studio and mortgage process was amazing (even though kb asks for way to many documents).

My home is nice. So far warranty issues are taken care of in a satisfactory manor. But: I live 3 doors down and across the street from the Model Homes. I have Lived in this soon to be nice community and THE Walk IS NOT SHOVELED. Here is the Beauty of My side of the Street not Getting Shoveled. The Snow removal starts at the Model Homes and they will NOT SHOVEL THE HOUSES ACROSE THE STREET FROM THE MODEL HOMES?

We had a lot of issues with the house when we moved in, our Central air and heat did not work, we had electrical problems, paint clean up, exterior of the house was missing paint, just to name a few. But Gary our warranty guy made sure that we were taken care of right away and had all of these issues fixed. But we did expect the workmanship to be way better, to many unfinished details for a new built house.

Customer service after my move in was bad and i would suggest the team at least to respond if customer is calling. Dry wall after fixing my bathroom pan is left for more than 20 days during the period of Thanksgiving. I have called customer service but no response yet.

You get an ok house for a good price, but be very careful with the builder contractors they will leave a mess and to make them to clean after is very difficult, other than that you get a good place to live for an affordable cost.

Sales team was great. Finance team was ok. Service team was poor.

The final product is decent but to get there you have to spend a lot of time walking the house and working with the superintendent to get things corrected. It takes multiple times requesting corrections before they happen. We walked the houses around us that were not being checked up on and the quality was pretty poor. As long as you can stay on top of the build, the final product is a good value for the money.

We had an outstanding experience with all KB staff, however the quality of craftsmanship and care of construction was very poor in our first home build experience. We had trash left in our walls and behind HVAC units, carpet laid over debris, flooring laid incorrectly, missing electrical components, missing plumbing components, and more which has led to an unpleasant month of constant repairs and fixes after moving in. The KB team has been scrambling to make sure everything is fixed to our satisfaction but please make sure you are keeping an eye out on details that construction crews (a lot inexperienced) are doing incorrectly....also don’t rely on the “inspections” made by the construction manager... we have had a lot of issues that should have been taken care of during points of inspection and weren’t. Overall, we are satisfied with the home and the KB team for striving for 100% satisfaction. ... More

The builders were rushed and did a poor job on details. They wouldn't allow me an additional day. I had to close on August 20th. If they had held off for another month, the issue I have wouldn't exist. The paint job is poor, the cracks in almost all corners in the Master bathroom weren't sealed. Cracked tile in the master bath and instead of replacing it the put grout on it. Wood around the island is not flush, it puckers in the corners. All these thing couldn't be seen unless looking very closely. I've had three different contractors from the time the building of my house to now. The last two have had to deal with all the issue that I've discovered. They're really good at helping with the repairs. I'm disappointed with the way my house was built. If I ever purchase another home I will be at the house everyday watching closely, unfortunately I wasn't in the same state. That was a downfall for me. The should be taking money off the amount I owe for the house, all the trouble i'm going through. ... More

1. Credit from standard options that can be applied towards to upgrades - This is really not true. They do make it look its true on little things like the faucets that you can check outside but anything that goes in thousands and the exact model is not found in the stores they added at least a 50% premium mixing up with poor quality items. 2. Design studio's misleading sampling technique - sample items they showed in the design studio looks intentionally misleading. Flooring sample they have shown did not represent what they have actually installed. A small percentage of the difference can be acceptable but almost 50% of the planks installed were not the sample shown. 3. The house was delayed by more than a month - it can be understood if the the house is delayed by a month from the beginning of the construction. Sales reps told us the house will be ready in 2 weeks but it actually took 5 weeks. ... More

KB offers affordable model homes, with decent workmanship. I did not give it 5 stars, because there was no transparency upfront about the additional costs involved in building the home like the lot premiums, or what was involved in the basic model. Their mortgage company was also difficult to contact and get a hold of.

The quality of our new KB Home this go around was mediocre. Our final walk through was a mess and I have called KB several times to fix minor issues inside the home such as holes in the concrete foundation, bad wall patching jobs, and the door trim was not up to par either. Our first KB home we bought 7 years ago was superb but unfortunately this time around it felt like the construction was rushed and messy.

Busted pipe has caused continued water flow in backyard and front.

As the saying goes, you get what you paid for. There are a lot of issues with the home and their employees seem to be let go pretty often. This has been frustrating as I was promised something only to find out someone was let go and I have to start the process all over again. Their worksmanship is horrible.

I will commend KB Home for the speed at which the home was built. Sales person was very helpful and reachable. Few things to note. Insulation is very thin and the studio didn’t let us know how the insulation will be. I can literally whisper between walls. A lot of things in the house are upgrades and don’t come as standard. You have to spend a lot of money to build the house to your taste. It’s advisable to get an extra layer of carpet as you will feel the nails when climbing the stairs. In all, it’s a decent home.

craftsmanship could of definitely be better, unfortunately we did not notice the issues until we were all moved in, AC broke down within the first weeks of closing and it took 1 week to repair!, siding that had to be replaced outside still not painted and it has been over 2 weeks already!!. Definitely makes us reconsider our choice of builder...

Happy to be in my first home. Overall very happy with my purchasing and design studio experience, but definitely see many issues with the workmanship of the home—painting, tile work, etc. very sloppily thrown together. Sales and design team are great!

They had so many re-work to be done.. many mistake. some work are not done professionally... expensive with less choices

Our house is beautiful and we love it, however, there were a lot of issues with the small details of our home - very poor quality of work. The toilet paper holders would not hold a roll of toilet paper, the slider door had gouges and scrape marks, the garage door was extremely sounded like it was going to fall off the hinges. The list goes on and on. This is a brand new home and to have so many issues upon move in was quite disappointing. It sure was upsetting to have so many issues in a brand new home that we paid a lot of money for.

Unresponsive to call or text

Attention to detail with a new home was not there

On your final walk through make sure everything works. So, there is no hassle for any maintenance issue.