KB Home Reviews

Initially the commitment to customer service and quality helped seal the deal, as we got more into the process these things quickly disappeared. Part of what we were sold was the commitment to communication, customer service, and quality. We felt like we couldn't trust anything we heard from anybody, we were told what people thought we wanted to hear. Communication seemed to be the number one thing that we were told was going to happen, far from it. Some of the issues like communication wouldn't have been much of a problem if it wasn't pushed that it was such a priority, creating a chance for expectations to not be met. We love our home, the features, design, and location, unfortunately we have several issues that we will need to address soon from workmanship. We know after building 3 houses things come up, but we have ran into some concerning issues that we will be contacting KB to fix. ... More

Good for equity building.

Had to do 3 walk throughs. When something needed to be fixed, it created other new issues. The person doing the walk through tried to get me to just nod, say yes, and sign off on the house. He got very annoyed when I refused. When other issues arose I dealt with Mark. He was fantastic in getting my concerns taken care of in a timely manner.

As owners we have had to deal with numerous issues, from paint , drywall, cabinetry, hardware, and electrical. It has taken a lot longer than we think it should have to resolve these issues. We're also lucky that we have somebody in the house to be there for all of these various appointments that have had to be made to take care of these issues. If not, either my wife or I would have missed quite a bit of work to be at the house.

Check everything from top to bottom , this way you won't be surprised. Go see your home , ask questions.

While some items weren't immediately noticeable, we have quite a few issues with floor levels, improper installation of fixtures, chunks missing from door frames, loud air conditioner that vibrates bedroom wall despite adding additional insulation, landscape died before move-in, etc. We were supposed to be contacted for a 10 day and 30 day after inspection and never were. We had issues that were basically going to be ignored if we didn't push and are still awaiting fixes.

The quality of work is unsatisfactory. I have to hire my own inspector to inspect the work that they do. JD - the superintendent does not return phone calls on time or does not attend to your needs or questions. He told me that he is to update me once a week but never did. Sometimes he doesn’t even call you back. I have to get the help from my realtor or KB home realtor to get my questions answered. New superintendent took over at the end, who did my final walked through, his name is Mike. Mike has an excellent customer service. He listen to my needs and helps me at the end. All my complaints he fixed. He is an excellent employee! ... More

After choosing to go with KB Home to build my very first home, I must say that this experience could have been better. The property looked good until my family and I moved in. There were a few inconveniences inside the home that had to be fixed. Plus all the midges or blind mosquitoes that were inhabiting the house when we moved in. And don’t get me started on the untreated pond behind the house. I believe that a little more due diligence could have been placed into the workmanship of the house and the area around it specifically that pond. Overall the experience was “ok,” definitely not great. This experience actually made me rethink ever building a house. I don’t see myself recommending KB Home to any of my friends, family or anyone to be honest. ... More

Quality of workmanship needs improvement. Sales office misrepresented details.

1 Low Voc paint is tacky months later on all the flat surfaces and I am going to have to do something else to fix that as it's already ruined 2 Plastic plumbing parts that are already breaking 3 Yard was not leveled when filled and before sod was put down so it is tacky looking and uneven. Not to mention rocks weren't even cleared off first 4 trees were put in the wrong place and they had to come back twice to move them 5 sod installers did not make an effort to watch for the sprinklers I had installed and covered all the heads up Original sales lady was great, talked to us all the time. They terminated her when corona came around and we never heard from any other sales person while our house was being built. We just talked to the superintendent builder instead as the sales team forgot about us. Only been in the house for 3 months now, but anticipate more issues pooping up. Not the kind of quality parts and service you would expect after spending $330,000. I would recommend the area, but if you use KB, watch over everything they do and bring your concerns up as stuff is going down. You can pick out every little detail in their design studio, but the quality of execution and attention to detail are poor. ... More

Good

My wife and I found Aurora Heights about ten months ago as a developing community. The first impressions were very grand. The salesmen seemed nice and personable and we really liked the floorplans available. We put our deposit down fairly quickly and took a dive commited to buying our first home. We were assured that the home would be ready long before our lease ran out and that we would have no issued getting into our home. The first issue arose with the design studio. We were given a choice between two days. The salesman had them on speaker phone as we chose the day and he wrote it down at the same time that my wife wrote it in her own notes. I burned a day of leave and so did my wife so we could make the appointment. When we showed up we were turned away because the secretary that booked us apparently scheduled us for the wrong day. I wanted to walk away then but my wife talked me off the ledge. The second issues came up right at the beginning of the COVID shut down, only I wasn't aware quite yet. The salesman called me to inform me that the homes weren't going to be worked on for an unforseen duration. My wife and decided that this was the point where we should walk away. I called the salesman to tell him the news and he talked me off the ledge yet again, assuring me that he had just found out the homes were back to being worked on in full force. "Business as usual" was the term he used. My wife and I spend the next few weeks in apprehension as we visited the home each Sunday, noting no major progress being done after a certain point. Then about three weeks out from the scheduled walk, which had already been pushed back once, the salesman calls me to tell me the cabinet company was reopening finally. I was never informed that the suppliers were down. I was straight up lied to so that I would not walk away. We barely made it out of our apartment before the lease was up and had we not made it out, they would have raised our rent by 800 dollars a month as a sales tactic meant to force us into a new lease. The cabinets finally went in and we walked the house. The workmanship is subpar all around but I have conceded to the fact that it is due to me having rushed the project. There are in even lines and over spray from rushed paint jobs. Molding with inadequate caulking, parts of the molding in the bathroom was never even installed, a few of the cabinet doors didn't even match and the list goes on. All this explains why the builder was so addement that I don't bring an inspector with me for our final walk. I know multiple people searching for new builds, but I would never refer some one to use KB home. I know it's probably all mostly due to COVID19 but I am still a little salty. 2020 is a year where customer service in nearly every large company decided to take a nose dive and KB home was no exception to that theory. The home is overall nice, but I believe you could get a home just a nice with some one like DR Horton or Beezer and also have adequate treatment from the employees setting things up for you. ... More

Communication and time was a huge problem for us

I have been in my house since June and I am still waiting for issues to be fixed. KB is quick to get the closing done but not so quick on getting items identified on the punch out list fixed.

The studio selection was all a money grab. I kept being told how I wasn't spending enough money, and I should spend more. We chose to add a gas line to our home. When we started looking at gas stoves for possible upgrades in studio, we were taken to the Lowes website. KB was trying to charge us roughly $200 more for the same stove that large hardware stores sale. Not only would I have to pay more than if I purchased directly from that store but KB would keep the electric stove that was built into the home price and not give me credits for it. We opted for the gas line only, and chose to keep our electric stove. The appliances KB provided were comical! We bought a home that cost well over $300,000 and received apartment grade appliances? Rather than let KB keep the stove, we donated it and purchased a new gas stove from the same hardware store that was shown to us in studio after move in. We were not told what the foundation height, of our home would be built at until construction was about to begin; had we been informed at the time we chose our lot we would have chosen a different lot to build on. We have six stairs and two landings in the garage going into the house. While our neighbors who have a similar height home have concrete stairs in their garage, we were first told building code did not allow them to build concrete stairs in our home. After consulting with an engineer as well as the code compliance department, my research showed that this was not the case. Concrete stairs could in fact have been built. When I came back with my findings, I was then told KB no longer used concrete when building stairs in garages. We almost did not close because of this. I find this to be a safety issue, especially for my daughter. We have not lived here two months and already my daughter has had several splinters and I am constantly having to remind her not to walk into the garage without shoes on. I do not feel like we should have wooden stairs in our garage for the price we paid for our home. Our driveway, sidewalk, and garage floor have also started to have cracks and chips. Our attic door does not sit flush. I find it hard to believe that this cannot be fixed when the attic door in the 19-year old home we sold had a flush door. Beside the fact that this is not ascetically pleasing, we are concerned about heat loss from the attic. We have reported this, and it has been looked at but the end result is the same. The AC that was original to the home we sold also cooled more effectively than the one in our new home. The only positive thing I can say is that the building superintendent has been fairly quick at responding to our issues up to this point, and tries to his best to address our issues and concerns. ... More

Okay for low budget

Overall value is good, but minor issues are being found the longer we live in the home.

Overall we are happy with our home. Specifically we had a great experience with our sales person James who continues to go above and beyond with communication and service. Our first studio visit was rough. We found out on our second studio visit that the studio rep from the first visit had added extra features we didn’t ask for. Thankfully we caught it before everything progressed to construction. Construction has a few problems. They resolved most of them but a few problems remain. The first problem was they confused the flooring in two of the rooms. Thankfully they fixed that before move in. One problem is they never pressed the yard. They said it rained too much and they couldn’t do it. The backyard is very lumpy. They came back after we moved in and rolled it but it was too late no changes were made. Edgar has been helping us coordinate these efforts but we’ve lived here 6 weeks now and it’s still lumpy and probably not getting better. Every time I speak with Edgar he makes sure to remind me to give him a five star rating, but I don’t think this was five star service. All of these complaints are accompanied by a flood of great things. We love the house and we are overall pleased with the work that’s been done. ... More

3 weeks after my 10 day walk through and I’m still trying to get items fixed. Love the home. Sales was great and the construction was done on time.

Not bad for a budget mindset.

Overall my home is nice but I wish the quality of work would have been better. Some of the work was done subpar and I have some items that need to be addressed because they were not done correctly at all. For the price I paid for the home I would have expected the workmanship to have been better.

The experience was very positive until we started dealing with the finance department of KB Homes. We have great credit and credit scores and was going to put a down payment of half the cost of the house, yet the finance department (Mr. Aguilar) failed to be transparent with communication on items that was needed and the request for unusual request for letters for the home purchase was too much. In the end, it all worked out and we went with Navy Federal Credit Union and closed within 3 weeks after our initial visit with the credit union. They took care of care of a 30 year active duty service member w/o all of the unusual letter request to purchase a home in Texas. ... More

good to know things are new but not alway used the best products when getting the Basic features

Stipulate your issues from the start and demand contact at least once a week for updates. Do not stand for getting bullied for using your own lender. I recommend Rocket mortgage. After your deposit with KB, you have 30 days to back out, threaten them that there are other builders waiting for your business.

Construction crew was awesome. Sales staff and loan group was less responsive. Once moved in, we have noticed a lot of small issues that seem to be from rushed work.