KB Home Reviews

In general, the experience with you has been relatively regular. I think it could improve if you pay more attention to the reports that are made to the construction personnel, since they do not resolve the damage reported in a suitable time. The quality control of the people who make the house is bad since they have to do the same repair more than twice. There is no website where I can make my damage report and I only depend on the construction superintendent answering my call and scheduling my repair within two three weeks.

Overall the sale manager was the best experience; but as a customer we didn’t have the option to change certain aspects of the house to make the overall experience rememberable. Experience was overall basically you buy as is; which was unsatisfactory

Construction was horrible. Communication was horrible. Lender was perfect.

The house was rushed at the end, and a lot of things should have been done a lot better. Interior walls have very little strength and the flooring trim work is terrible. the lawn was done poorly and has to be redone.

The overall workmanship needs improvement. We were hesitant to close on our home, but was assured that these items would be corrected once workorders were submitted. Our lawn has drainage issues on one side of the house, which we were told would be fixed, but hasn’t been. Doug, our sales rep, has always been great with checking in on us and making sure we are okay. I would give him 10 stars off we could.

Construction team lead by the superintendent was awesome I would give them 10/10. Sales team I would not recommend. One of the workers were not knowledgeable on the models and seemed to just say what we wanted to hear. The Mortgage lending process could have been a lot more efficient. One of the staff would never answer her phone and seemed to be unorganized.

Overall not so good experience buying home at KB.

People are good. Quality of construction is ok.

i think the communication was not great. i needed to be on top of the sales team and the lender to get answers

I was happy buying a new home but now after a couple months I am feeling somewhat discriminated, there was options which was never offered or told I could get, I did some research with a few neighbors and found out they were offered those options to them.

Dan the construction supervisor was great

They push to get house closed before issues are resolved and state the warranty process will take care of it.

Within the first month we had issues with the down stairs bathroom toilet clogging. We also had water coming/flooding from the upstairs shower through the walls down stairs. I was assured there was no damage, however, I don't know how this can be known if no one went in to look. I worry about mold developing in the future. Also there was a busted sprinkler pipe in the yard which flooded the yard and inflated my water bill. There are a handful of other things

Responsiveness could’ve been better at Laurel Grove.

KB is a good builder.Contractor will work with you.Make sure and know all that you want and install before you purchase and visit the home frequently during the build.

Beautiful designs of homes, but the quality of the materials used interior/exterior was not satisfactory. Also, some structure choices are questionable when it comes to sound deadening.

KB has affordable houses and they are all very updated with new technology. However, things in my home were rushed and not done correctly. From un level windows and light-switches (yes noticeably crooked) to a water main bursting in the first two weeks. I do give KB kudos for actively fixing all the issues but still the headache of contractors coming in to my new home to fix things during COVID has been annoying. The customer service team is responsive and proactive because they know that the workers who built the homes did not do so to standard. All new homes have issues that need to be worked through understandably, and Gary (customer service guy) is great at assuring me things will be fixed. But it has been a long process that I do not see ending as soon as I would hope. ... More

This is my first actual new home I’ve ever purchased. Prior to my purchase I had a used home that was made by KB when I lived in SoCal. I’ve never had any issues with that house that I previously lived in, and that was the main reason why I decided to make my first home purchase with KB. In my personal opinion it seems as if there has been a decline in the craftsmanship and focus on quality for my specific home I purchased. However, my property custom service is KB’s saving grace. He working extra had to right all the wrongs I’ve experienced since I took delivery of my home. We still aren’t done, but I have confidence in in his abilities to address all of my concerns. ... More

Great home but the experience was a nightmare.

The KB home sales office staff, building superintendent and warranty personnel were excellent. very caring and personable.

The builder helped us allot

Issue have still yet to be resolved even after did the last survey. You would think they would jump right it after my last survey. There is really no sense of urgency to resolve my concerns.

Material this house used was cheap even we paid for upgraded

The salesperson we dealt with was not forthcoming about the true price of the home or the options we would be getting in the home. Our concerns were not addressed properly until we reached out to higher management on our own as our sales agent would not do it. Once we tried to be made whole and expressed the concern to her manager, there was nothing done about it and we were made to feel like it was our fault and we were stuck. Outside of the sales agent and her boss that we dealt with, everyone else was great. Especially the project manager/builder. He took all of our concerns seriously and if there was nothing that could be done, he took the time to explain why. He was great! ... More

Easy to work with and very fast processing for loans