KB Home Reviews

Good buying experience but workmanship quality was subpar such as cracked tile roof, carpets, paint, cabinets trims. My recommendation is to double check all above before signing your closing paperwork. In my case, it seems all construction trade were rushing to close therfore having a lot of issues after.

And now today only two people came. We still have a small hole in our calk above the shower. This is unacceptable and they need to fix it ASAP. Unfortunately that does t seem to be a priority and no one has come to fix that. We already used the shower so we are afraid if there is further damage. Get on the ball and fix this ASAP. Touch ups still have not been done as well :(

Good home...but no details are given to the customer concerning the sprinkler system...

Home buying experience is great! A bit pricey on some options. Quite responsive to some issues but some may need to push back to get fix.

- Great customer service by Rey. - Low quality & attention to detail / finishes. - A/C has broken down 5 times within a month span.

The floor plans are amazing!

Be sure your home is ready to your satisfaction before you close on the sale !

Several missed deadlines to deliver the house. Overall okay experience with KB home.

Just glad to be done with it. Hopefully my home doesn't fall apart and I can improve it from the initial build.

The workmanship has me questioning my home purchase.

SALE AGENT AND CONSTRUCTION MANAGER GAVE AN EXCELLENT SERVICE JUST THE CONCRETE CONTRACTOR DID A TERRIBLE JOB. TWO ISSUES: GARAGE FLOOR WITH HOLDS AND STEPS STOOP IN THE BACKYARD

Overall My experience was Good from beginning to End.

The builder does not know how to lay down sod .My yard is currently a ankle hazard and can't cut without the lawn mower coming to an abrupt stop in various areas because of uneven areas and holes.

I think the idea or the mission is good, things to improve, the workforce, work supervision, and post-sale complaints

Kept me informed all along the way

Had some issues with not getting the proper appliances that we ordered the length of time to get that situation fixed was a little frustrating. But overall it was a good experience

It was great and all the staff was good

Any follow up work that has been needed has yet to be followed up on and I’m well past my 30 days.

I was happy to have one .

Home looks beautiful. Staff is great and some things were out of their hands but the overall experience has been good.

Our experience with KB definitely had its highs and lows. In the beginning of the build there was a bit of a foul taste and when considering communication from the studio the thought to pull out crossed our minds several times. It's really unfortunate the staff in the studio was not on point with descriptions and lacked in depth knowledge of options; their lacking lead to issues with construction and our overall satisfaction. We were fortunate enough to have a realtor, Shae Nickerson, that operated with what we wanted in mind from day one, up to and past closing. We were also blessed to be assigned Phil as our construction supervisor who honestly turned our experience all the was around and increased the star ratings. Phil was phenomenal, patient, responsive, responsible, open minded, diligent, thorough, thoughtful and hands down the best person to see our build to completion and then some; Phil definitely earned his kudos and 5 stars for responsiveness. We are happy with our home and overall happy with the final experiences. ... More

We are happy with the home. However, we still have some issues with the home. Additionally, we recently found out that our property extends past the fence KB installed along the back of our property. We've learned that we need to maintain our property behind the fence, but we have no access to it. We also risk losing that portion of land we own to the neighboring development if it's not maintained properly.

Overall the experience was good and we would build again with KB. The finish line to closing was confusing and unnecessarily stressful and some things in the house aren't holding up like they should, like faucets and we haven't even paid our first mortgage. While they have been responsive, the means to fix the problems are a little inconvenient.

After 3 months of buying the home, several issues still remain. Some were fixed in a timely manner but others took a long time.

Our Overall customer service experience wasn't as pleasurable as I would have liked it to have been, But the ending results were captivating.