KB Home Reviews

The hoa is a mess. The fee mentioned when buying the house is completely different from the hoa fee that needs to be paid now. It has been processed for two weeks, and there is still no result. Some workers such as the hoa property manager are playing football to shirk responsibility! If you buy a house again, you probably won’t choose KB！

there was some quality built issues with our home. We reached out to the customer service representatives to have the issues correct. They were good at accommodating the requests and fixing the issues.

The value of the home, exceptional. Getting the final touches finished on home, fair.

I had a positive experience with KB Homes until the end. It took 11 months for them to complete a townhouse, nearly 5 months more than they had originally predicted. I had 3 building contractors during that time and my sales rep also left during that time. The lack of consistency between the different phases was evident. The builders have been given too much on their plates to truly manage everything well. They are capable individuals, but the company has set them up for failure. My home was rushed to be finished and many final details were not finished well. The closing date was set and then pushed back another time and the to-do list was long even after closing. Communication was often lacking. The end of construction/closing was not as I had hoped and makes it difficult to recommend KB Homes to others for the time being. That being said, I do love my home and am looking forward to spending years living here. If only it had been a smooth process. ... More

The process during the home build was good, but once I closed there were plenty of exceptions that needed to be completed. Wished the home was more “move in ready” than what I walked into.

Overall good experience with KB homes.

This has been a rollercoaster ride! I think what I will take from this whole experience is COMMUNICATE! & Make sure your sales rep is around after you sign the papers/contract because he disappeared like David Copperfield-

Overall good. Especially since we got in early and got a good price.

The sales office was great. My rep kept me apprised of status, progress and timeline. I felt like the KBHS team could have done a better job 'coaching' on the phase of the loan progress. Multiple times, months would go by without notice and then there was an immediate required action item that was crucial to he loan process, which created a lot of unnecessary stress. I also had to specifically call out issues and updates that were required to be made in my closing summary statements multiple times. Had I not put the effort to perform details reviews of my closing summary, I'm certain they would not have been caught which would have resulted in me paying excess fees; again unnecessary stress for something that should have been a seamless and generally exciting/enjoyable process. ... More

Materials are not of good quality, for example, the cabinet we have many broken

Jeff, our Sales Counselor was terrific. I cannot say enough good things about him. Closing was delayed a number of weeks due to supply issues. A number of things were incomplete upon closing in early December and added to the Exception List. We are still waiting to have many of the issues resolved.

We had a good home buying experience all the way from the sales agent, financing team, and build team.

Overall I am happy with my new home. However, the process took much longer than I had anticipated. This was probably due to a shortage of workers and difficulty obtaining materials. The 30 day warranty check did not happen. I am anticipating the 60 day check. There are just a few items that need to be fixed in my home.

Mark was very responsive with all questions and concerns we had, same with Kacey. Issues with house falling behind original schedule continued throughout the build that was very frustrating especially when balancing rate locks, apartment leases, and movers

Ingrid and Vanessa were great, Also the design studio was a great experience, Everyone came through just great when we were scrambling at the last moment to complete the signing

Some issues was not resolved before we move to the house specially the cleaning of the house. The person In charge did not do his best to resolve the problem.

Handoff delays , takes about 45 days to fix any issues reported during close.

I had a wonderful experience with KB sale staff and loan processing. I just wished KB has better workmanship and materials. However, KB representative is willing to work out the issues and make sure it would be taken care of. Overall, I am happy with my new home. There are many more years to come. So I will have to wait and see.

Generally speaking, the quality is rather good although there is still some small defects. The salesperson and other staffs are friendly and helpful.

Jacquie in the sales office was great. She took the bull by the horns on everything from pricing to touch up after the sale to make sure we were taken care of.

The seller Debbie was Legit, very nice to do business with, Erick and Johnny were very good at what they do always tried to make themselves available within a reasonable time frame.

Home buying experience with KB was overall good. Sales person, was awesome and cared to help. Loan team and customer experience didn’t show that they care, in fact it felt the opposite. Customer care team especially was trying come up with unrelated reason why a defected area was normal and it didn’t need fixing. This is big investment and that team needs to work with the customer to ensure everything is to their satisfaction. Attention to detail is very important but unfortunately I didn’t see that in my house

Saul is an outstanding salesperson. Noland was responsive to my concerns. Sean was excellent with my laon. I was not able to make one of my most important structural options changes due to timing, but some design center changes were facilitated. Home was not finished when my walkthrough was scheduled, so I could not do final inspection personally. Overall, staff made the experience easy for me.

Ensure all corrections are done prior to closing.

HOME BUYING IS STRESSFUL. TAKE YOUR TIME.