KB Home Reviews

Sheri was so helpful and informative during the initial home buying experience when I went under contract. She kept me and my realtor up to date on the build throughout the process. Jim has been so attentive in taking care of structural and operational tasks that needed revision, such as replacing my master bathroom cabinetry, lawn care for the first few weeks after closing, reviewing with me the sprinkler system, etc. Kerlyn was a pleasure to speak to on the phone and he has been effective in setting up work orders to address the issue with the damaged drywall in the laundry room and touching up the paint on my front door. The criticisms I have for the workmanship is that the contractors building the home need a little more attention to detail. I can visually notice several areas inside the house where the base boards are not straight or at 90 degrees relative to the adjoining walls. Also, the windows don't measure the same width when measured at the top compared to the width at the bottom. Lastly, I was told at the initial home orientation that the builder would place an epoxy coating on my garage floor. It looks like what was done was a coating of gray paint and some scattered flakes which tend to, over time, get tracked from the garage and into the house on my shoes. I had a garage flooring professional look at the floor and he quickly assessed that what was done to the garage floor was not an epoxy coating. Overall, I'm quite satisfied and thankful for my new KB Home thus far. ... More

Cindy my selling agent was great. I do not like the fact that certain things were left unfinished and sloppy, granted they have been fixed, but I guess things were being rushed to meet a deadline.

Lack of attention to detail, so many irregularities one spots only after the fact I guess the excitement of getting a new house vails the blemishes initially truly disappointed with that fact.

Was done sooner than we expected

Ingrid is a amazing sakes consultant. She explained everything very well. Was there to answer my questions responds immediately. A real asset to your team!

The house seems to be well built, layout is well thought out, houses are very attractive, internal touches are nice Salespeople’s and builder were fantastic when purchasing but once you sign for the house they drop off the face of the world(probably how it is supposed to work), but the warranty person doesn’t pick up the slack. Takes multiple emails to get any response and then weeks to schedule workers to come out. The warranty workers only show up half the time which starts the cycle of trying to get a response from kb warranty all over again. Neighborhood landscaping is going in now and they just planted 4 northern red oaks on the side of my house in a line with 5ft spacing in between. Is this a joke? These trees grow to 40-60ft tall and have 25-40ft wide canopies when mature. Seems poorly thought out. ... More

They are taking a lot of time in taking care of my warranty issues.

I bought a ready to move in house. There are many small things needed to be completed before. However, after closing i found it very difficult to get those things done. Such i had to call thousands of times just to get installed sud, and other stuffs like crack, missing paints, AC check for temp differential are still not done. Customer care is another worst part. I called them a month ago which they never did follow up.

We closed on our new home with multiple punch list items needing to be addressed. The project manager(s) seem to be doing their best to get all the subcontractors back to the house to complete all items to our expectation. I can understand how hard it is to get subcontractors back once the closing occurred, but I wish more could be done. We closed over 60 days ago.

Just know what materials are being used in kitchen, cabinets, roofing underlayment. They are builders and may have a great home, or just an average home. It depends on what was picked for the build.

Overall, the buying experience was pretty good. The salesperson was great and we got lucky with a good (but busy) construction manager. Timeliness to fix issues is decent for the most part (except the big projects and contracted companies like windows/cabinets). Still waiting on a lot to get finished and do feel like nothing from the New Home Orientation Walkthrough was actually addressed for the final walkthrough (just couldn't delay closing so needed to accept it as is-terrible position to put people in). Still unhappy about my driveway which had large cracks on every pad except the one they had already replaced and doesn't match - my driveway within the first month on my new build $400k home looks like Frankenstein and is such a huge eyesore, only thing I absolutely HATE about this house. The walls are THIN, like drywall anchors just go straight through so good luck hanging anything unless you're lucky enough to find a stud. I was told they're 16", but have found most are 24"-28" unless it's an exterior wall & definitely not thrilled about that. The rounded corners buckle as soon as they're barely hit, so be VERY careful even touching them. They are an extremely thin material. Corners get hit the most so for these to be so flimsy is kind of crazy, and I can't believe what they use is even acceptable on a build. On the good side, we looked at a LOT of homes, both new and previously owned, and KB Home hands down has the best floorplans. Like there's no comparison. All the new build homes are too close together so can't judge them on that, but also they're SUPER close together. The build itself needs work, and better quality materials. All the new home spec-type builders build this way and it's unfortunate that they're allowed to use such cheap materials and still charge an arm & a leg for a home. Sales team and finance department were great, buying process itself was great, construction manager has been great (definitely a huge plus to have one that actually seems to care to very, very thankful for that). I do think KB has better quality homes than the other new home builders in this area so overall I am happy about most of it! ... More

Submitting an offer to this house and sale person's responses were very prompt and smooth. The house is blocking lots of noise from outside. The looks from the outside is very stylish. But there are things I hope I didn't see after moving in are following. #1. Lots of construction leftovers are buried under my lawn. I had to dig out trashes, various sizes of cement blocks, plastic vinyl, etc. I expect more in different sections. #2. There are holes in the garage wall. #3. Nails are visible in the one of bathrooms. #4. Windows sizes are not consistent. Bottoms and top widths are different here and there. #5. I hear quite squeaking noises on the 2nd floor and stairs while walking around. I hear this kind of noise from my mother-in-law's house which is more than 30 years old. ... More

In order to buy a new home we have to plan in advance how you want your new home look like.

KB Homes has excellent customer service, however the quality of workmanship isn't great. There were many items that need to be repaired, replaced, and touched up. Some upgrades were not installed and had to be completed after the move in. I can't believe they would deliver the house with dents in the garage door and dirty smudges and scratches all over the white cabinets, etc. Nicky and Poco are wonderful customer service folks and I trust them with all the follow up items. They are getting things done correctly!

Nicole and Angelina helped us get through the buying process. They provided a lot of information, resources, and followed up consistently to make sure we got all the things we were asking for

Great experience with the Staff at the Sales Center. our home was delivered with some incomplete issues. the response was quick in addressing the issue but action to correct the issue was unsatisfactory. to date we still have issues that are not completed not sure when this will be addressed.

Fit and finish is NEVER perfect, and I understand that, However follow up and follow through. Too many emails never responded to and once we do get someone to respond, very defensive in nature. Not asking for perfection, just understanding. Simplest step KB could do is to simple say, "I hear your concern and here are the options . . ." In stead of, "well that is the subcontractor, or that is construction, or that is sales . . . " Overall I am satisfied with the house, however not the follow through.

I think new homes these days are never going to be great quality, just because of the rushed deadlines. The best you can hope for is a builder who takes accountability and will fix things (even if it does take a while).

We are finally in our home. For the most part we are very satisfied. There were minor areas that needed attention but because of the good construction supervisor Andrew they have been taken care of. The house is nice and KB built a good house.

I did not have any real issues with this builder. I love my floor plan. The house was built in a timely manner considering the issued with backordered and delayed materials. I was told when the process started that is was highly possible the the home would not be completed on schedule and it was not however it was completed and I have moved in. The construction manager was very helpful and responsive and I appreciated that.

The cabinets are really poor quality. I was very disappointed with my cabinet installation. The white countertops are also stained from construction materials, I've been trying to clean these stains for over a month and they're still there (circle suction cup marks, caulk residue, scratches from tools). It felt like the cabinets had already been used and all the screws in the doors are loose and about to fall out.

I am not satisfied with the quality of workmanship. Things keep falling out of place.

Seems like my house in a rush closing. Too Many things to fix after walkthrough.

My experience With Kimberly is top notch! She kept me I informed with the knowledge presented! She explained the process along with realistic timeframe as other folks cannot grasp the concept. Clint was the guy who would update me during the build but after 3 months never heard from him again about the progress. It took almost 11 months for the home to be built due to the market and times. Jeremy, superintendent, knocked it out the ball park with giving me the walkthrough and taping stuff prior to close. Jeremy did his absolute best to get things addressed with folks building the homes and even after closing they are coming out to fix when Jeremy and I follow up with each other. KB Finance needs to communicate in full and not have someone agree to a long term lock without informing the cost of it. The folks who built the homes in my community are having issues as we came together and shared things but it happens. KB is a great home builder they just need to assess who they hire to build the homes as the tile folks hired didn’t seem to care much about the work done as some of my tiles are not lined up, cracked and damaged. Only repairs the tile people did was the glass piece in the middle, I’m aware they got tanked. Painters got copious amount of paint throughout the carpets and texture stuff was taped and not completed. Some side moldings have a gap between them, the stone pieces in the front are all over the roof and didn’t clean that part off. Cabinets that were damaged they attempted to paint over it but used the wrong paint color. Homes still being built they allow trash to go anywhere. My complaints obviously are the ones doing the work as it seems no care since they want to come out multiple to do a task that can be completed once. I’d use KB again but I will not rush myself to close if the home has obscurities. Again, Jeremy and Kimberley are absolute rockstars and take their roles serious! ... More

Great experience for first-time homebuyers. They walk you through the steps and make sure you know what is going on every step of the way. Unfortunately, they cut corners on the finishing touches and left a few things below standard.