KB Home Reviews
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What Real Homeowners Say About KB Home
With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11944 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.
Customer Reviews
Fantastic Overall Experience
- Hugh N.
- Verified Homebuyer
- September 11, 2020
- Aurora, CO
Truly a wonderful experience from purchase to move in. Everyone who was a part of our journey was patient, kind and wanted to go above our expectations.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Home, But Too Expensive
- Anonymous
- Verified Homebuyer
- September 11, 2020
- Salinas, CA
Choose the upgrades. Saves time money and allows you to roll it into your mortgage payment. For the price we're paying for homes in CA, the upgrades will be worth it in the long run.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Very pleased with our KB Home!
- Michael D.
- Verified Homebuyer
- September 11, 2020
- Castle Rock, CO
KB Homes has been great to work with. Everyone has been responsive and helpful. Our home is built very well and is high quality. We are very happy in our new house.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Home review
- Jessica J.
- Verified Homebuyer
- September 10, 2020
- Menifee, CA
My wife and I had originally planned on buying in the Westpark community but were never given a build date even though we were guaranteed a home by July. Once we were referred to the pepper tree community the customer service we received was a huge difference from that of westpark. Jody and Steve have been amazing through out the transfer process and attentive to all our needs.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great employees
- Kenneth T.
- Verified Homebuyer
- September 10, 2020
- Universal City, TX
I’ve always loved KB homes, all the employees are welcoming and nice.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
SATISFIED WITH MY PURCHASE
- Gregory C.
- Verified Homebuyer
- September 10, 2020
- North Las Vegas, NV
My wife and I bought our house while living in San Diego. Our sales rep Amanda and contractor Ryan kept us up to date throughout the whole process which eased the stress with COVID happening as I was unable to leave San Diego.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
KB Home - Beautiful home, well designed.
- Gurmeet P.
- Verified Homebuyer
- September 10, 2020
- Stockton, CA
Beautiful home, well designed..
Total Score 5
Quality 5
Trustworthiness 4
Responsiveness 4
Whitmire KB
- Pamela W.
- Verified Homebuyer
- September 10, 2020
- Universal City, TX
Great service from start to finish!!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
2909 Prairie Creek Drive
- Linda L.
- Verified Homebuyer
- September 10, 2020
- Loveland, CO
The KB team have been great to work with in every aspect
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
You get what you pay for
- Tracee B.
- Verified Homebuyer
- September 10, 2020
- Georgetown, TX
It'll never be perfect (finish work is mediocre), but for the price, you can't go wrong. After two new builds with DR Horton, KB is a breath of fresh air. We built our new KB home where we wanted it and how we wanted it. Lots of choices and lots of support from the building and warranty teams. One tip, DO NOT use KB Home Loans. Hands down the worst experience obtaining a mortgage EVER.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
KB Home - Love our new home.
- Esgar G.
- Verified Homebuyer
- September 10, 2020
- Riverside, CA
Love our new home. Thank you kb
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Dream Home
- Cristina M.
- Verified Homebuyer
- September 10, 2020
- Fresno, CA
The entire house is beautiful, and the space is just right.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent work. Thank you
- Igor R.
- Verified Homebuyer
- September 10, 2020
- Bradenton, FL
Excellent work. Thank you
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Everything good
- Manoj B.
- Verified Homebuyer
- September 09, 2020
- Round Rock, TX
Everything is good
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Quality
- Anonymous
- Verified Homebuyer
- September 09, 2020
- Chino, CA
The material and appliance selections are of great quality. While we've encountered a few minor issues, KB has been relatively quick to responding to our concerns.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Great
- Carmen S.
- Verified Homebuyer
- September 09, 2020
- Orlando, FL
Everyone was a great help
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
30-60 day survey
- Dina T.
- Verified Homebuyer
- September 09, 2020
- Uhland, TX
Excellent
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
KB values responsiveness
- Patricia R.
- Verified Homebuyer
- September 09, 2020
- Houston, TX
This is my second KB home purchase. Their sales and construction staff make the difference. Their home quality, layouts, options improve with each generation.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great value and quality for a new build
- Moumita R.
- Verified Homebuyer
- September 09, 2020
- Manor, TX
Out of all the well known home builders out there, KB Homes offers extensive options for customization and upgrades for your home which means no two homes are truly the same. Great build plans as well. My only negative with workmanship and materials were primarily with the cabinet quality and installation and the work done to fix a patch after an HVAC installation that went very wrong. They were quick to remedy it but it's still not 100% and most likely will never be but it's pretty minor cosmetic wise at this point.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Paired Home from KB
- Eric B.
- Verified Homebuyer
- September 09, 2020
- CASTLE ROCK, CO
From the sales staff to the design studio, even to the workers on site, everyone has been very attentive on providing the best home for us. If we had any issue arise, it was taken care of promptly. I cannot recommend the KB team highly enough.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Experience
- Russell B.
- Verified Homebuyer
- September 08, 2020
- Winchester, CA
I have had a wonderful experience from everyone at KB Homes. From the sales staff, loan department, and contractors, I have had a great experience across the board. The staff has been very proactive in contacting me, and any issues have been resolved quickly.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Top Tier Customer Care
- Anonymous
- Verified Homebuyer
- September 08, 2020
- Loveland, CO
From Sales to Design to Construction and Customer Care, we feel like KB Home cares about us!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
New home purchase
- Hayden E.
- Verified Homebuyer
- September 08, 2020
- Pflugerville, TX
They did a solid job on my house and have been very helpful when I had issues with my water heater
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent service
- Hector D.
- Verified Homebuyer
- September 08, 2020
- San Antonio, TX
The overall expierene was excellent. Responses to my inquiries were quick. I truly do not have any complaints. Keep it it up just how you are doing it. Only recomendation would be to add some sort of watering system to the garden as we had to acquire it separately.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
work
- William R.
- Verified Homebuyer
- September 08, 2020
- Hutto, TX
excellent work on my house, no issues at all.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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Floorplan Name:
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Floorplan Name:
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Builder Reviews Total Score in all areas
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