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KB Home Reviews

What Real Homeowners Say About KB Home

With an average rating of 4.5 stars, KB Home is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 11947 verified homebuyers to give you an honest look at what it's like to build a new home with KB Home. Read their unedited reviews, feedback, and complaints to help you decide if KB Home is the right builder for your new home.

KB Home

has 4.5 out of 5 stars overall

11947 Reviews

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.5

Responsiveness 4.5

Customer Reviews

KB Home - Great quality home for

  • Jesus C.
  • Verified Homebuyer
  • March 09, 2021
  • Houston, TX

Great quality home for

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The people I work with were very professional, specially George.

  • Edward C.
  • Verified Homebuyer
  • March 09, 2021
  • Lakeland, FL

The people I work with were very professional, specially George.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - As a first time buyer, KB streamlined the process.

  • Frank S.
  • Verified Homebuyer
  • March 09, 2021
  • Menifee, CA

As a first time buyer, KB streamlined the process.

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 4

beautiful home!

  • Ma V.
  • Verified Homebuyer
  • March 07, 2021
  • Las Vegas, NV

I had a wonderful team to assist me with the home buying process as first time homeowner! The sales team, loan officer, and construction overseer assisted me with a brand new home and made sure I was prepared and ready for the move in day.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Excellent buying experience with Scott.

  • Jennifer B.
  • Verified Homebuyer
  • March 07, 2021
  • Jacksonville, FL

Excellent buying experience with Scott. Great home design. Construction managers were responsive to any issues discovered since moving in.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

KB Home - They are a great team of people to work with.

  • Edelnize A.
  • Verified Homebuyer
  • March 07, 2021
  • Kissimmee, FL

They are a great team of people to work with. Very informative and attentive.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Love KB!

  • Ashlee F.
  • Verified Homebuyer
  • March 05, 2021
  • Manor, TX

Love KB! From Deb to Jason, the whole experience was great!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Solid home, however process at times feels rushed.

  • Anonymous
  • Verified Homebuyer
  • March 04, 2021
  • Clermont, FL

Solid home, however process at times feels rushed. Overall happy with experience

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Easy to Work With

  • Allison W.
  • Verified Homebuyer
  • March 04, 2021
  • Jacksonville, FL

Kb was easy to work with and our team of people always kept us up to date.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - To fast and very well

  • Roberto P.
  • Verified Homebuyer
  • March 04, 2021
  • Houston, TX

To fast and very well

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB has great customer service and are quick to resolve any issues you may have.

  • Abel M.
  • Verified Homebuyer
  • March 03, 2021
  • Santa Paula, CA

The quality of their workmanship and materials could be better. The garage door is very noisy and one can hear the footsteps very loud when people walk on the second floor.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

KB Home - We had the best experience with kB The process was really ease

  • Onel R.
  • Verified Homebuyer
  • March 03, 2021
  • Lakeland, FL

We had the best experience with kB The process was really ease and fast George the construction guy was always available for any questions We are really happy in this house Thanks you all great job

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - The home buying experience was great with questions being answered

  • Anonymous
  • Verified Homebuyer
  • March 03, 2021
  • Firestone, CO

The home buying experience was great with questions being answered in a timely manner as well as after the purchase.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

KB Home - Thank you all for your hard work, very much appreciated.

  • Nemesio C.
  • Verified Homebuyer
  • March 03, 2021
  • Redlands, CA

Thank you all for your hard work, very much appreciated. Vanessa/ Mike / Viviana.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Everything

  • Sandeep A.
  • Verified Homebuyer
  • March 03, 2021
  • Las Vegas, NV

Starting with sales, Jared was best and very professional. Lending, Sandy did her best to approve my loan. Maintainance, John and Albert quickly response and get the work done. I will try my best to buy another house from k.b home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Couldve done better in building most especially being a big company.

  • Anonymous
  • Verified Homebuyer
  • March 02, 2021
  • Winchester, CA

Couldve done better in building most especially being a big company.

Total Score 4


Quality 2

Trustworthiness 3

Responsiveness 4

Excellent Experience

  • Rosemary S.
  • Verified Homebuyer
  • March 02, 2021
  • St Augustine, FL

From touring the model to final inspection the process was smooth for this first time buyer. Each step was explained with patience. The design center experience was exciting and fun. I am thrilled with my new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Love my house thank you KB!

  • Ariana S.
  • Verified Homebuyer
  • March 02, 2021
  • Manor, TX

Love my house thank you KB!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - I am very pleased with the experience and I love my house!

  • Jackeline-Cacer H.
  • Verified Homebuyer
  • March 02, 2021
  • Del Valle, TX

I am very pleased with the experience and I love my house!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience

  • Julie P.
  • Verified Homebuyer
  • March 02, 2021
  • Bonney Lake, WA

The sales process was smooth and painless. José went out of his way for us. The walk through and delivery process was the same! No complaints.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Energy efficient the was built

  • Terrell R.
  • Verified Homebuyer
  • March 02, 2021
  • Victorville, CA

Built to order accuracy is outstanding. What a fun process selecting your own upgrades available options

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - JP was always looking out for us.

  • Darlene W.
  • Verified Homebuyer
  • March 02, 2021
  • Castle Rock, CO

JP was always looking out for us. We had a electrican over cut the plug in hole on the island. The electrician taped pieces of wood to cover the hole. JP replaced the panel immediately. JP fixed all the items that needed corrections. It was a pleasure working with JP. I miss the weekly phone calls.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Christian the on site sales agent, Tommy and Jimmy the two on

  • Michael W.
  • Verified Homebuyer
  • March 02, 2021
  • Kissimmee, FL

Christian the on site sales agent, Tommy and Jimmy the two on site building managers, and the style studio team were all very easy to work with. The home was complete when we moved in and the couple of minor issues after closing were corrected in just a couple days. It is also fantastic that they send in the painters about 30 days after closing to touch up tge things we might need that were caused during the move in.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

KB Home - Beautiful floor plan and love the house, but better quality control

  • Anonymous
  • Verified Homebuyer
  • March 02, 2021
  • Richmond, TX

Beautiful floor plan and love the house, but better quality control and better handling of issues with construction is needed.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

Quality of care

  • Rene P.
  • Verified Homebuyer
  • March 02, 2021
  • San Antonio, TX

Thank you so much for helping us with our first home. The staff made sure we had everything we needed through out the home buying process and took care of us even after the move. Thank you all!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5