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KB Home Reviews in Lakeland Winter Haven, FL

What Lakeland Winter Haven Homeowners Have to Say About KB Home.

Read all 332 verified reviews from homeowners that built a new home with KB Home in the Lakeland Winter Haven area. Lakeland Winter Haven homeowners have rated KB Home an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of KB Home's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

KB Home

has 4.5 out of 5 stars in Lakeland-Winter Haven Area

332 Reviews in Lakeland-Winter Haven Area

Ratings by Category

Overall 4.5

Quality 4.4

Trustworthiness 4.4

Value 4.5

Responsiveness 4.4

KB Home in Lakeland-Winter Haven Area

View Homes

Customer Reviews

Positive Experience

  • Gaileen T.
  • Verified HomeBuyer
  • October 29, 2025
  • Lakeland, FL

Overall, the home buying process was seamless. The KB home team was very professional and communicated with me throughout the entire process. I have encountered some minor issues where some has been addressed due to contractor errors. There are some that I have encountered and are awaiting resolution. In comparison to some of the horror stories that I have heard I am thankful for only minor problems. I do get a third party inspection and will get another closer to my one year mark.

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Quality likely depends on your area and time of year

  • Anonymous
  • Verified HomeBuyer
  • April 22, 2025
  • Lakeland, FL

Our build was set to be completed basically the date of KB Homes fiscal year, so they rushed to complete to get their numbers. A lot of the quality in the home is honestly rather subpar and shouldn't have been allowed. For instance, our door handle is crooked and missing screws, one of our doors is missing a hinge pin, our windows are installed weird, a couple of our pieces of drywall seem angled. KB Homes did a generally fine job, but there is definitely evidence that they were severely rushing the job.

Total Score 5


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

Home Owner

  • Sheila W.
  • Verified HomeBuyer
  • January 30, 2025
  • Lakeland, FL

Check out appliances to make sure they work.

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

NA

  • Anonymous
  • Verified HomeBuyer
  • January 16, 2025
  • Bartow, FL

I care not to respond thank you

Total Score 5


Quality 4

Trustworthiness 5

Value 3

Responsiveness 5

Valentine and Pete.

  • Charles A.
  • Verified HomeBuyer
  • January 09, 2025
  • Lakeland, FL

it was a great experience and learning in process of purchasing the home.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Ms.

  • Anonymous
  • Verified HomeBuyer
  • September 01, 2024
  • Winter Haven, FL

Great experience. Builders are excellent and detail oriented receptionist is very helpful.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 4

Friendly employees from beginning to end

  • Carlene A.
  • Verified HomeBuyer
  • August 24, 2024
  • Auburndale, FL

The process for the house I chose was good. Do not like the grass it was full with weeds

Total Score 5


Quality 5

Trustworthiness 4

Value 5

Responsiveness 5

Alan, Santiago, and Dia!

  • Joseph E.
  • Verified HomeBuyer
  • July 27, 2024
  • Davenport, FL

From Alan showing us the home and helping through the application process, to Santiago and Dia being available to answer all our questions, our first home buying experience was a pleasant one! Would recommend

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

Nothing is Perfect

  • Anonymous
  • Verified HomeBuyer
  • February 05, 2024
  • Auburndale, FL

The overall experience is good. Finance department felt shady. Upgrades were extremely costly. Real Estate agents were genuine. Second foreman was genuine and talented. First foreman was terrible. The subcontractors were hit or miss. The laborers need training. I can still see the seems on the ceiling through the knockdown, random patches and uneven corners that you don't notice in a walk through because the bigger things catch your eye. There's actually quite a list, but too long to type. It could have been worse. I've heard nightmare stories with other companies. My experience wasn't bad, ...

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Love my new home!

  • Anonymous
  • Verified HomeBuyer
  • January 10, 2024
  • Winter Haven, FL

We recently built and purchased our first KB Home and we love our new home! However there is some room for improvement with the home building communication process and the craftsmanship of the home. Our Superintendent has helped us a lot and his name is Wilfred. We look forward to seeing some future improvements as we're going to be building a second home for a family member in our same community in the upcoming weeks.

KB Home responded:
We're so excited to hear that you are loving your new home! Thank you for taking the time to share your experience with us.

Total Score 5


Quality 3

Trustworthiness 5

Value 5

Responsiveness 4

Great overall

  • Justin L.
  • Verified HomeBuyer
  • January 09, 2024
  • Winter Haven, FL

Everyone was very helpful, kind and very professional. Definitely would recommend KB Homes to everyone looking for a home

KB Home responded:
We're thrilled to hear that our entire team was able to provide such a professional experience for you, Justin!

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

Happy with the house so far :-)

  • Naser A.
  • Verified HomeBuyer
  • November 28, 2023
  • Haines City, FL

Happy with the house so far :-)

KB Home responded:
We're thrilled to hear that you are happy with your beautiful new KB Home, Naser!

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Smooth, with a few hiccups here and there.

  • Kimberly F.
  • Verified HomeBuyer
  • September 05, 2023
  • Davenport, FL

Our experience with KB homes, for the most part, was pretty seamless. From the sales office to the construction to the loan department, we had no issues with communication and responsiveness. We had a few post-build electrical and installation issues arise, but our builder, Ray, was extremely helpful with obtaining resolutions effectively and efficiently. We are thankful that both him, and Isabeau, were able to resolve any issues, questions and concerns that have come up since.

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Leo

  • Leonardo A.
  • Verified HomeBuyer
  • June 14, 2023
  • Davenport, FL

Gracias por ofrecernos un lindo hogar

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Their were a few things that I didn’t like but over all it was ver very great

  • Eunice T.
  • Verified HomeBuyer
  • May 23, 2023
  • Auburndale, FL

My experience with kb home was very very great u really enjoyed it

Total Score 5


Quality 3

Trustworthiness 3

Value 5

Responsiveness 5

Raul

  • BELLERENA L.
  • Verified HomeBuyer
  • May 04, 2023
  • Davenport, FL

Everything was good in general

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

David

  • David T.
  • Verified HomeBuyer
  • April 26, 2023
  • Winter Haven, FL

I am enjoying my home

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Good

  • Cesar A.
  • Verified HomeBuyer
  • April 19, 2023
  • Davenport, FL

I love the new house but I have to tell that my walls material are not a good quality, also I think that the streets at this neighborhood are too narrow, and finally the room closets are too small.

Total Score 5


Quality 3

Trustworthiness 5

Value 5

Responsiveness 5

very good for an foreigner first buy

  • Anonymous
  • Verified HomeBuyer
  • March 25, 2023
  • Lakeland, FL

honest approach, mateirals can be better

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Overall good experience

  • Jeremy S.
  • Verified HomeBuyer
  • February 15, 2023
  • Lakeland, FL

Overall experience was good. We had some minor issues but KB was quick to fix the problems.

KB Home responded:
We're glad to hear that you had a good experience overall with the team here at KB Home, Jeremy! Thanks for taking the time to share your kind words with us.

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Great experience

  • Carlos R.
  • Verified HomeBuyer
  • January 24, 2023
  • Auburndale, FL

We never have a experience like buying a house before and they make the process goes smooth and easier, you call them for anything and they will answer quickly

KB Home responded:
We're glad to hear that you had such a positive experience working with the team here at KB Home, Carlos!

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Great buy!

  • Lionel R.
  • Verified HomeBuyer
  • January 14, 2023
  • Lakeland, FL

We love our home, KB staff was and still are greatly helpfull, they are always a call away and responsive. The 3 most important staff where: Patty H. who helpd us make good decisions (we had no experience with home buys), Johnny D. made sure we were happy with our purchase and Alexis is making sure we stay happy. Overall I think KB has provided us with a home we will cherish fore years to come

KB Home responded:
We're thrilled to hear that you love your new home, Lionel! Patty, Johnny, Alexis, and the rest of the team appreciate you taking the time to share your kind words.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Nguyen

  • Viet N.
  • Verified HomeBuyer
  • January 10, 2023
  • Davenport, FL

I love my new house

KB Home responded:
Thank you for sharing your KB Home experience with us! We're thrilled that you love your new home!

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

Good first time experience

  • Peter P.
  • Verified HomeBuyer
  • December 21, 2022
  • Auburndale, FL

Good experience buying from KB homes

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 3

Great

  • Julio S.
  • Verified HomeBuyer
  • September 21, 2022
  • Winter Haven, FL

Our sale rep was amazing. Our Warranty rep have been great. There have been a few minor issues with terminations on the house but our issues have been handle in a timely manner. We love our house

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5