KB Home Reviews in San Diego, CA

The sales people used high pressure tactics and misled us during the purchasing process. They did not communicate with the lender or the design center. We had to check that everything we paid for was installed. We paid for higher end cabinets and they were not even installed correctly. They came with lots of damages, they are still not fixed even though the house has closed for 3 months. This was not our first time buying a new home, but it was the worst new home buying experience. It definitely did not feel like we were purchasing a home that cost more than a million dollars. We would never recommend anyone to buy a KB Home and we will definitely not buy another one. Here are some of the things that went bad: - cabinet handles were installed crooked, and not aligned. - they come to do touch up paint and left paint drops on the floor. - all the doors are scratched or dented. - the garage door handle just fell off - while we were buying the house, all the home buyers did not get the same price adjustment, some home buyers got additional benefits even though salespeople lied and said everyone is treated the same. - the after purchase service is non-existent. There is no place to send issues. Nobody responds to emails. The only person who tries to help is the construction superintendent. - the KB team was the most unorganized group of people we dealt with. - throughout the whole experience communication we received from different people were all different. Nobody was on the same page. Everyone had different dates, deadlines or records. If we have to organize everyone’s efforts, what are they getting paid for? - it was a very unpleasant buying experience. ... More

Terrible experience. Terrible customer service

This company is manned by inept people who does not car about quality of service they provide. They are very unwilling to follow up on issues after closing.