KB Home Reviews in Sacramento, CA

Friendly team, smooth process, fun design, clear updates, and easy move-in.

We recently had our dream home built by KB Homes, and the entire experience was outstanding from start to finish. Their professionalism, attention to detail, and commitment to quality exceeded our expectations at every stage.

When they deliver the property , process is unprofessional, didn’t like the way sales office did , I don’t even have my mailbox keys

Once I closed on the property and now moved on to working directly with the worker regarding warranties and all other matters- the entire experience became an absolute nightmare. I was mistreated because I scored the first part of my buying experience at 7 over 10- there’s an avid score system that KB send out to buyers after close of escrow. So from that point in order to get things done, including promises their employees made, I was required to first provide a score of 10 on their avid rating. I declined and expressed my concerns to upper management and was pretty curbed ever since. I sent out emails to their corporate office and that too made no difference at the time of this review. I even went as far to show text message communications between myself and their staff as factual evidence to support my claims - that’s too was swept under the rug. Currently, there 9 issue with my brand new home one of which is a huge concern for me- concrete with large pieces of metal pointing out that was hidden beneath bark by the builders. I have small children and fear possible lacerations to their foot areas if encountered. Currently waiting to see if the division president will follow through with having these issues fixed. ... More

Very helpful, answered questions and professional!

I always dream of a bigger house since our kids are growing and they need their personal space As a father I have full filled my dreams from the time it was a land to a structure we came every week to look at the progress I cannot be any happier than what we got the only thing I hate is HOA I wish there was none of this,it seems like I am binded into a contract and it seems someone is watching you.

The perfect first family home! Good responsiveness, answered all my questions and kept me updated along the way.

Buying a home was a good experience overall. Although there was some confusion at the beginning—especially around the sale process—the team eventually handled things well. The loan department and customer service other departments were helpful, and they worked to clear up the issues. In the end, they made the overall experience pretty smooth and positive.

I have no problems with the sales representative and the home buying experience but I do have a problems with the materials/equipment of the house. My family and I just moved in 1st week of February 2025 and we already encountered problems with the dishwasher on our 2nd week and now, our garage door.

KB people are very kind and good fast transaction

FROM SALES TO AFTER-MOVE-IN MAINTENANCE, ALL STAFF/PERSONNEL WERE VERY FRIENDLY AND SUPPORTIVE. THEY PROVIDED PROFESSIONAL SERVICES. THEY TRIED TO MAINTAIN GREAT BUSINESS RELATIONSHIP. I HIGHLY RECOMMEND.

Good example for everything. All members nice

The KB Homes team delivers a superior level of customer service. Everyone is friendly and professional. Mike and Jim are the best, always responsive and truly care about the home owner. Overall, it was and continues to be a wonderful experience.

all staff is good

We are very happy with our new home. All the KB teams cooperated perfectly to deliver our new building home on time and professionally. I’m very grateful for everyone who helped us to make our dream come true! Thank you!

KB staffs working as a team that I appreciated. All questions been answered in a timely manner. Do enjoy my KB home a lot!

The loan experience was somewhat rough. I felt like I could not get straight answer from the KB Home loan department. My date kept being pushed out which was a pain. The customer service from the sales, design customer care was fantastic and Chad still keeps in touch.

Chad, the gentleman in charge of helping us with our warranty covered maintenance requests has been great. Him and his team have been incredibly helpful and go above and beyond. They are appreciated!

Great Experience with KB Team from Sales to Warranties Staff

I love my KB Home.

Lending process was horribly non-transparent. House is beautiful but had to get several things redone and then redone again. Feels like I keep finding things. Many times acted like it wasn’t their fault for things that obviously were their fault. James and Deborah (real estate agents) and Chad (maintenance/go to guy for all fixes) are cool!

Quality of the homes isn’t the best and checks are not properly completed prior to submitting the homes to the buyers. When issues arise, you won’t get a response. Emergency hotline is terrible as well.

As first-time homebuyers, my family and I were initially a little intimidated by the process of purchasing our first home, but KB Home made the entire experience incredibly smooth and enjoyable from start to finish. The entire team was knowledgeable, patient, and supportive, which made all the difference for us. I want to give special recognition to Nick in sales and Allison in the design center. Nick was amazing throughout the buying process, always taking the time to answer our questions and ensuring we understood every step. Allison was equally outstanding in helping us design our dream home. Her expertise and creativity brought our vision to life, and she made sure we were thrilled with every decision. The staff’s professionalism and dedication truly set KB apart. They went above and beyond to make us feel comfortable and confident in a process we had never been through before. Thanks to their guidance, what could have been an overwhelming experience turned into one of excitement and joy. After going through this process with KB, I would absolutely recommend them to anyone looking for their next home. They exceeded our expectations, and we couldn’t be happier with our new home! Thank you, KB Home, Nick, and Allison, for making this such a memorable and positive experience. ... More

When we visited the design studio a few months into the process, the excitement was undeniable for my family and me. Unfortunately, we were on vacation during one of the walkthrough days, so all we could do was imagine how our home would turn out based on the design choices we made. Fast forward to today, after working with so many wonderful individuals—whether it was the loan officers, the construction team, or the sales team—the final walkthrough was truly unforgettable. Seeing my wife and daughter so happy that day was an incredible moment, and that joy has only grown since we moved in two months ago. KB Home exceeded our expectations, not just with the home they built, but also with their attention to detail. Any hiccup we encountered was addressed promptly and professionally. The Westbourne "family" was genuinely caring throughout the entire journey, and we feel blessed and beyond thankful to have crossed paths with them. Thank you, KB Home, for making our dream home a reality! ... More

Staff is very friendly and knowledgeable. House has lived up to all out expectations.