KB Home Reviews in Riverside San Bernardino, CA

Buying a home is definitely a stressful time and everyone at KB helped us not feel that way. They spoke with us every other day assisting us move along in the process.

Great experience overall but oversite over the builders workmanship needs to be improved.

CJ is awesome. He always responds and resolves issues as soon as possible. Everyone is very helpful. Thank you KB Home

Again, Billy was a joy to work with. No matter how many times I came back to look at the homes, Billy was always ready to help my on my journey

My sales associate Wendy was such a sweetheart. I genuinely felt like she had my best interest at heart. She went over and beyond for me and my family. She was answering my questions even on her days off. She went the extra mile to get me into the home with the bigger lot at a lower price point. When I had any issues she made me feel heard and validated. There was transparency throughout the process of buying our new home. Every word promised was kept from the builder to the lender. As with any home buying experience, it can be very stressful and the KB team was extremely patient and understanding. I had some initial issues with the first lender representative they paired me with. They quickly assigned me another agent that was able to thoroughly answer my questions and address all my concerns. Juan was exceptional. I am an over thinker and I’m sure I drove him insane, but he remained respectful and professional explaining in detail certain loan details that I did not understand. The craftsmendship is the best I’ve seen. I shopped around and looked at other builders final home builds, and KBs quality surpassed all others. KBs customer service after purchase is amazing as well. I’ve had no issues reporting small issues and getting the issues resolved within a day or two. They are prompt and the reps they send out are friendly and professional. As with any builder, they have a lot of homes to get through so There’s always room for improvement with the quality of work being done on the homes. The finishing on the brand new tubs they installed were cracked in multiple places. The finish appeared scratched and scuffed. They have someone coming out to refinish the tub, but it’s still a place for initial improvement. The carpet was lifting and nails or staples were poking our feet when we moved in. Again, KB remediated the issue quickly, but the over all quality of the carpet/vinyl flooring install wasn’t the greatest. I had to scrape paint off the vinyl flooring and the base boards were poor quality. They had tons of dents and bumps. But I’m sure the average person wouldn’t have noticed. Overall I was very pleased and happy with what KB offered and continues to offer our family with our new home. I would recommend to family and friends. ... More

Buying a home from KB was a developmental milestone that I found rewarding.

Everyone was very communicative. We were treated very well. The house is very beautiful. Although I wish they took care of some of the wood work a little better (baseboards and doors). Some came chipped or damaged. But the maintenance team is good too. Great experience

Thank you for the easy process.

Buying a home in Olive Brook went somewhat smoothly. A little bumpy, like taking longer than expected to close. Also having KB management walk the home for quality? Missed a few items, like chipped doors, leaking T on the hot water pen in ceiling, bad breakers for kitchen, faulty wired three way switch, wrong color used to fix broken corner on shower tub, missing stucco under window ledge, broken roof tiles and living room bedroom lights and plugs all of them on one breaker. Other than that smooth.

Sales consultant Kelly was fabulous, always kept me up to date.. Daniel the construction supervisor was great to work with, very responsive and kept me up to date with weekly notifications..

We bought a nice home in a nice neighbor hood at a fair price with a great interest rate for the time we bought it.

I enjoyed each step of the way in our home buying process! We started working with Mark in the sales department and he showed excellent customer service, took time to explain each process of home buying and very detailed orientated in what we were buying. Afterwards, we worked a lot with Brian from Finance, he was very knowledgeable about the finance side and helped us along the way to finance our mortgage. His customer service was also excellent. Then, we met Dave and Barry. They are the top notch at what they do. They went above and beyond explaining the built of the house, the inspections that goes along with the building process, and Dave would help out when we needed him to go back to check on our walls and garbage disposal. Dave also went out of his way to help us move furniture when my husband couldn't do it himself. Barry helped with making sure we were satisfied with the house and he was always prompt when I need to ask a question. Lastly, Travis kept us informed weekly on our home building progress. He was very detailed and always answers quickly when needed. Therefore, I am very satisfied working with great people at KB Homes. Would recommend them to my family and friends! ... More

House shopped for a couple months. Came to a site where KB was building and loved the model home. Worked with our amazing sales counselor, who helped us from viewing the home to closing. Mortgage/Loan department is a little erratic - felt like things were being done slowly and last minute, but nevertheless they were helpful with the financing. After closing, there were a few issues with the home (lights not working, shelf not installed, toilet tank would not feel), but after reaching out to KB, the issues were fixed relatively quickly. Overall, happy with our purchase and we would recommend KB. ... More

Tisha, Jeff, and William make a great team. From beginning to end and even after the fact, they continue taking care of me. I would recommend a KB home to friends and family.

Great! Great! Great! Great! Great!

I had a great experience. The superintendent Daniel did a great job with staying in contact and working on my concern that I had. Overall everyone with the KB team did a great job.

Overall, a very seamless home buying experience with KB. The mortgage process was by far the smoothest I have ever experienced. Weekly updates related to home build were nice personal touches. KB "upgrades" I personally wouldn't consider upgrades and recommend buyers to go with only the basics as it's cheaper to replace door handles, faucets, etc. than to mortgage it for 30 years. The cabinet company used by KB is average at best. Our cabinets slope 1/2 inch from left to right, which you cannot see or notice, but discovered when adding backsplash. Cabinets have splits or open seams. KB is super at responding to claims. I've made 6 or 7 minor claims in the first 30 days and KB has accepted all claims. KB offers free paint touch ups 30 days after move-in. Overall, good to above average home. No serious complaints. Will sell in about 36 months and move to TN. ... More

KBHome's team is responsive to all issues we brought them.

Biggest criticism is the house needs internal soundproofing.

Friendly People, Helpful Recommend: Ozzie (sales), Jessie Lee (Loan) Carlos and Rod (Customer Service) Everyone is good.

All the personnel I came in contact with, was experience in their work and very knowledgeable. The home builders responded to my calls in a timely manner.

Stay focused and trust the process

Brandon goes above n beyond. He is a what makes KB sell homes very smooth n helpful. Daniel rocks, is very helpful even after the build of the home makes contact to be helpful thank you.

It has been a great experience! From the beginning to the end, very fast process and informational. I love that KB home employees communicate updates consistently.

Overall I like KB home however there are some improvements needed .