KB Home Reviews in Tucson, AZ

From the extremely attentive salesperson and loan officer..Elaine and Phil, to the follow up and caring nature of the construction and customer care team, I couldn't be more pleased with KB Homes. I have purchased new homes in the past, and this was by far the best experience I have had all along the way. Thanks! I Love my home, and the overall value and stylish options.

I was great the personal in sales department

After the sell our customer service rep was here anytime we needed. He is most caring as is the rest of the staff. Jeff has always been most helpful before turning it over to Brett!

Asked the same questions, promised, but never got answers.

Contractors for outside stucco had to come back to repair crapy work. Painters had to come back to repaint an area under the eaves all around the house.

Excellent customer care. Competitive builder incentives for the times.

Our experience in purchasing our home through KB Homes was very easy and smooth overall very satisfied with the outcome of our new home.

Great, friendly staff. Respond to any and all questions promptly

Responsive to issues are handled quickly.

The people are wonderful to work with

Great staff, helpful with any issues

Cabinet had to be refinished because of damage. Lights in kitchen stopped working about 3 weeks into living here

Excellent price and workmanship

Check everything from top to bottom , this way you won't be surprised. Go see your home , ask questions.

Happy with the customer service we received from beginning of project till closing!

KB Homes was great. From the very beginning they were very transparent with everything, costs, work that was pending, etc. We went ahead and got an inspection although it was not needed and KB Homes honored all of the work we requested from the inspection and post work as well. Their financing team was on it, they didn't skip a day in trying to get us into our new home. The best part about financing with them was better rates, deals, and guidance on a lot of programs. Keep in mind, new homes stilll have to sit so there will be minor defects here and there but nothing that that won't take care of. ... More

Everything was great. Especially Pete.

KB offers decent value for the money and shines in its pre move in time. Overall workmanship of initial construction was fairly good although home was not throughly inspected to find errors. One week waiting period between walk through and final acceptance is costly for out of state buyers and KB offers no compensation. Overall I would give them a B+.

The whole process was very smooth with just the right amount of choices along the way. House was delivered on time (during a pandemic, even) but with a few workmanship issues. Resolving these has been ongoing, not due to delays but apparently from corporate KB interfering with the local office. But so far, we love our new house.

Great process in actually getting the house we wanted instead of settling for just what is offered.

They were very accommodating. They said we would be in here within four months and we were. They fixed everything that was brought to their attention and more. Everyone was very pleasant.

Don't be afraid to ask all questions.

OUR SALES PERSON WAS OUTSTANDING ALONG WITH OUR CONSTRUCTION SUPER AND THE DESIGN STUDIO STAFF.OUR HOUSE WAS COMPLETED ON TIME AND IS BEAUTIFUL.

Lots to be said. The quality for what I paid for is less than great.

Overall I think KB Homes are good homes to buy. This is my second time buying a KB Home. The first home I purchased was in CA 30 years ago. Great experience! This is my second KB Home. It is in AZ. Not a great experience! I was mistakenly expecting the same customer service as my CA experience. I will only mention the major problem because of time. The home I purchased was completed in June 2019. I looked at the house in December 2019 and decided to purchase it. We moved in at the beginning of February 2020. There were two electrical outlets in the second floor that did not work and four on the first floor. It is now April and I am still waiting for the work to be completed. My main concern regarding the customer service is why they did not check the house to ensure ALL of the electrical outlets were working properly BEFORE we moved into the house! There was plenty of time to do it. My son slept through one of the appointments since he works during the night. It was delayed for three weeks to be completed because of that! The day of the appointment to return, the customer service representative did not call to let me know the appointment was cancelled because of the COVID-19 pandemic! So, my son was up all night and day because of his inconsideration! We should NEVER have been inconvenienced by the repairs since this should have been checked BEFORE we moved in! Now, here we wait to be rescheduled. How’s that for customer service? ... More